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Electronic Commerce : The Second Wave

ISBN: 9780619213312 | 0619213310
Edition: 5th
Format: Paperback
Publisher: Cengage Learning
Pub. Date: 4/19/2004

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SummaryTable of Contents
Electronic Commerce: The Second Wave describes how the landscape of online commerce is changing and evolving. With balanced coverage of both the technological and the strategic aspects of successful e-commerce, readers are able to tackle the real-world business cases included in each chapter. Reflecting changes in the economy and how businesses are responding, this text emphasizes revenue and transaction cost reduction models as an alternative to the older ideas of business models. The author has included the latest technological developments, ... MORE
Prefacexviii
Introduction
Introduction to Electronic Commerce
2(47)
Electronic Commerce: The Second Wave
4... MORE
Electronic Commerce and Electronic Business
4(1)
Categories of Electronic Commerce
5(3)
The Development and Growth of Electronic Commerce
8(2)
The Second Wave of Electronic Commerce
10(2)
Business Models, Revenue Models, and Business Processes
12(6)
Focus on Specific Business Processes
12(3)
Advantages of Electronic Commerce
15(1)
Disadvantages of Electronic Commerce
16(2)
Economic Forces and Electronic Commerce
18(5)
Transaction Costs
18(1)
Markets and Hierarchies
19(2)
The Role of Electronic Commerce
21(1)
Network Economic Structures
21(2)
Network Effects
23(1)
Value Chains in Electronic Commerce
23(4)
Strategic Business Unit Value Chains
24(1)
Industry Value Chains
25(2)
SWOT Analysis: Evaluating Business Unit Opportunities
27(2)
The Role of Electronic Commerce
29(1)
International Nature of Electronic Commerce
29(12)
Trust Issues on the Web
29(2)
Language Issues
31(1)
Culture Issues
32(6)
Infrastructure Issues
38(3)
Summary
41(1)
Key Terms
41(1)
Review Questions
42(1)
Exercises
42(1)
Case
43(1)
For Further Study and Research
44(5)
Technology Infrastructure: The Internet and the World Wide Web
49(49)
The Internet and the World Wide Web
50(7)
Origins of the Internet
51(1)
New Uses for the Internet
52(1)
Commercial Use of the Internet
52(1)
Growth of the Internet
53(1)
Emergence of the World Wide Web
54(3)
Packet-Switched Networks
57(2)
Routing Packets
58(1)
Internet Protocols
59(6)
TCP/IP
60(1)
IP Addressing
60(2)
Domain Names
62(1)
Web Page Request and Delivery Protocols
63(1)
Electronic Mail Protocols
63(2)
Markup Languages and the Web
65(14)
Standard Generalized Markup Language
66(1)
Hypertext Markup Language (HTML)
66(6)
Extensible Markup Language (XML)
72(5)
HTML and XML Editors
77(2)
Intranets and Extranets
79(2)
Intranets
79(1)
Extranets
79(1)
Public and Private Networks
80(1)
Virtual Private Network (VPN)
80(1)
Internet Connection Options
81(7)
Connectivity Overview
81(1)
Voice-Grade Telephone Connections
82(1)
Broadband Connections
82(2)
Leased-Line Connections
84(1)
Wireless Connections
84(4)
Internet2 and the Semantic Web
88(1)
Summary
89(1)
Key Terms
89(2)
Review Questions
91(1)
Exercises
91(1)
Cases
92(2)
For Further Study and Research
94(4)
Business Strategies for Electronic Commerce
Selling on the Web: Revenue Models and Building a Web Presence
98(55)
Revenue Models
99(25)
Web Catalog Revenue Models
99(9)
Digital Content Revenue Models
108(2)
Advertising-Supported Revenue Models
110(4)
Advertising-Subscription Mixed Revenue Models
114(1)
Fee-for-Transaction Revenue Models
115(7)
Fee-for-Service Revenue Models
122(2)
Revenue Models in Transition
124(4)
Subscription to Advertising-Supported Model
125(1)
Advertising-Supported to Advertising-Subscription Mixed Model
125(1)
Advertising-Supported to Fee-for-Services Model
125(1)
Advertising-Supported to Subscription Model
125(1)
Multiple Transitions
126(2)
Revenue Strategy Issues
128(4)
Channel Conflict and Cannibalization
128(1)
Strategic Alliances and Channel Distribution Management
129(2)
Mobile Commerce
131(1)
Creating an Effective Web Presence
132(5)
Identifying Web Presence Goals
132(1)
Achieving Web Presence Goals
132(5)
Web Site Usability
137(6)
How the Web Is Different
137(1)
Meeting the Needs of Web Site Visitors
138(2)
Trust and Loyalty
140(1)
Rating Electronic Commerce Web Sites
141(1)
Usability Testing
141(1)
Customer-Centric Web Site Design
142(1)
Connecting with Customers
143(3)
The Nature of Communication on the Web
143(3)
Summary
146(1)
Key Terms
146(1)
Review Questions
147(1)
Exercises
147(1)
Case
148(1)
For Further Study and Research
149(4)
Marketing on the Web
153(51)
Web Marketing Strategies
155(5)
Product-Based Marketing Strategies
156(2)
Customer-Based Marketing Strategies
158(2)
Communicating with Different Market Segments
160(6)
Trust and Media Choice
160(1)
Market Segmentation
161(2)
Market Segmentation on the Web
163(2)
Offering Customers a Choice on the Web
165(1)
Beyond Market Segmentation: Customer Behavior and Relationship Intensity
166(9)
Segmentation Using Customer Behavior
166(3)
Customer Relationship Intensity and Life-Cycle Segmentation
169(3)
Acquisition, Conversion, and Retention of Customers
172(1)
Customer Acquisition, Conversion, and Retention: The Funnel Model
173(2)
Advertising on the Web
175(7)
Banner Ads
175(4)
Other Web Ad Formats
179(2)
Site Sponsorships
181(1)
Effectiveness of Online Advertising
181(1)
E-Mail Marketing
182(1)
Permission Marketing
182(1)
Combining Content and Advertising
183(1)
Outsourcing E-Mail Processing
183(1)
Technology-Enabled Customer Relationship Management
183(2)
CRM as a Source of Value in the Marketspace
184(1)
Creating and Maintaining Brands on the Web
185(6)
Elements of Branding
185(1)
Emotional Branding vs. Rational Branding
186(1)
Brand Leveraging Strategies
187(1)
Brand Consolidation Strategies
187(1)
Costs of Branding
188(1)
Affiliate Marketing Strategies
188(3)
Viral Marketing Strategies
191(1)
Search Engine Positioning and Domain Names
191(6)
Search Engines and Web Directories
191(2)
Paid Search Engine Inclusion and Placement
193(1)
Web Site Naming Issues
194(3)
Summary
197(1)
Key Terms
197(1)
Review Questions
198(1)
Exercises
199(1)
Case
200(1)
For Further Study and Research
201(3)
Business-to-Business Strategies: From Electronic Data Interchange to Electronic Commerce
204(41)
Purchasing, Logistics, and Support Activities
206(10)
Purchasing Activities
206(2)
Direct vs. Indirect Materials Purchasing
208(2)
Logistics Activities
210(2)
Support Activities
212(1)
E-Government
213(2)
Network Model of Economic Organization
215(1)
Electronic Data Interchange
216(10)
Early Business Information Interchange Efforts
217(1)
Emergence of Broader EDI Standards
217(2)
How EDI Works
219(4)
Value-Added Networks
223(3)
EDI on the Internet
226(2)
Open Architecture of the Internet
226(1)
Financial EDI
227(1)
Supply Chain Management
228(4)
Value Croation in the Supply Chain
228(1)
Internet Technologies and the Supply Chain
229(3)
Building and Maintaining Trust in the Supply Chain
232(1)
Electronic Marketplaces and Portals
233(5)
Independent Industry Marketplaces
233(3)
Private Stores and Customer Portals
236(1)
Private Company Marketplaces
236(1)
Industry Consortia-Sponsored Marketplaces
237(1)
Summary
238(1)
Key Terms
238(1)
Review Questions
239(1)
Exercises
239(1)
Case
240(1)
For Further Study and Research
241(4)
Online Auctions, Virtual Communities, and Web Portals
245(38)
Auction Overview
246(5)
Origins of Auctions
247(1)
English Auctions
247(1)
Dutch Auctions
248(1)
First-Price Sealed-Bid Auctions
249(1)
Second-Price Sealed-Bid Auctions
249(1)
Open-Outery Double Auctions
250(1)
Sealed-Bid Double Auctions
250(1)
Reverse (Seller-Bid) Auctions
250(1)
Online Auctions and Related Businesses
251(16)
General Consumer Auctions
252(4)
Specialty Consumer Auctions
256(2)
Consumer Reverse Auctions and Group Purchasing Sites
258(1)
Business-to-Business Auctions
259(3)
Business-to-Business Reverse Auctions
262(2)
Auction-Related Services
264(3)
Virtual Communities and Web Portals
267(10)
Mobile Communications Technology
267(1)
Electronic Marketplaces
268(1)
Intelligent Software Agents
269(1)
Virtual Communities
270(2)
Early Web Communities
272(1)
Web Community Consolidation
273(1)
Web Portal Revenue Models
273(4)
Summary
277(1)
Key Terms
277(1)
Review Questions
278(1)
Exercises
278(1)
Case
279(1)
For Further Study and Research
280(3)
The Environment of Electronic Commerce: Legal, Ethical, and Tax Issues
283(41)
The Legal Environment of Electronic Commerce
284(13)
Borders and Jurisdiction
285(3)
Jurisdiction on the Internet
288(1)
Subject-Matter Jurisdiction
288(4)
Contracting and Contract Enforcement in Electronic Commerce
292(5)
Use and Protection of Intellectual Property in Online Business
297(8)
Web Site Content Issues
297(3)
Domain Names and Cybersquatting
300(1)
Name Changing and Name Stealing
301(1)
Protecting Intellectual Property Online
301(1)
Defamation
302(1)
Deceptive Trade Practices
303(1)
Advertising Regulation
303(2)
Online Crime, Terrorism, and Warfare
305(1)
Online Crime
305(1)
Online Warfare and Terrorism
306(1)
Ethical Issues
306(6)
Ethics and Web Business Policies
306(1)
Privacy Rights and Obligations
307(3)
Communications with Children
310(2)
Taxation and Electronic Commerce
312(4)
Nexus
312(1)
U.S. Income Taxes
312(2)
U.S. State Sales Taxes
314(1)
European Union Value Added Taxes
315(1)
Summary
316(1)
Key Terms
316(1)
Review Questions
317(1)
Exercises
317(1)
Case
318(1)
For Further Study and Research
319(5)
Technologies for Electronic Commerce
Web Server Hardware and Software
324(33)
Web Server Basics
325(7)
Types of Web Sites
326(1)
Web Clients and Web Servers
327(1)
Dynamic Content
328(1)
Various Meanings of ``Server''
329(1)
Web Client/Server Communication
330(1)
Two-Tier Client/Server Architecture
330(1)
Three-Tier and N-Tier Client/Server Architectures
331(1)
Software for Web Servers
332(4)
Operating Systems for Web Servers
332(1)
Web Server Software
333(3)
Finding Web Server Software Information
336(1)
Web Site and Internet Utility Programs
336(10)
Finger and Ping Utilities
336(1)
Tracert and Other Route-Tracing Programs
337(1)
Electronic Mail
338(1)
Unsolicited Commercial E-Mail (UCE, Spam)
338(2)
Solutions to the Spam Problem
340(2)
Telnet and FTP Utilities
342(1)
Indexing and Searching Utility Programs
343(1)
Data Analysis Software
343(1)
Link-Checking Utilities
344(1)
Remote Server Administration
345(1)
Web Server Hardware
346(6)
Server Computers
346(1)
Web Server Performance Evaluation
347(1)
Web Server Hardware Architectures
348(4)
Summary
352(1)
Key Terms
352(1)
Review Questions
353(1)
Exercises
353(1)
Case
354(1)
For Further Study and Research
355(2)
Electronic Commerce Software
357(38)
Web Hosting Alternatives
358(2)
Basic Functions of Electronic Commerce Software
360(7)
Catalog Display
361(1)
Shopping Cart
362(4)
Transaction Processing
366(1)
Advanced Functions of Electronic Commerce Software
367(7)
Middleware
367(1)
Application Integration and Databases
368(2)
Web Services
370(3)
Integration with ERP Systems
373(1)
Electronic Commerce Software for Small and Midsize Companies
374(7)
Basic Commerce Service Providers
374(2)
Mall-Style Commerce Service Providers
376(4)
Estimated Operating Expenses for a Small Web Business
380(1)
Electronic Commerce Software for Midsize to Large Businesses
381(2)
Web Site Development Tools
381(1)
Intershop Enfinity
382(1)
IBM WebSphere Commerce Professional Edition
382(1)
Microsoft Commerce Server 2002
383(1)
Electronic Commerce Software for Large Businesses
383(6)
Enterprise-Class Electronic Commerce Software
384(2)
Customer Relationship Management Software
386(1)
Supply Chain Management Software
386(1)
Content Management Software
387(1)
Knowledge Management Software
388(1)
Summary
389(1)
Key Terms
389(1)
Review Questions
390(1)
Exercises
390(1)
Case
391(2)
For Further Study and Research
393(2)
Electronic Commerce Security
395(51)
Online Security Issues Overview
397(4)
Managing Risk
397(2)
Computer Security Classifications
399(1)
Security Policy and Integrated Security
399(2)
Security for Client Computers
401(12)
Active Content
401(1)
Cookies and Web Bugs
402(3)
Java Applets
405(1)
JavaScript
405(2)
Graphics and Plug-Ins
407(1)
Viruses, Worms, and Antivirus Software
408(2)
Digital Certificates
410(2)
Steganography
412(1)
Physical Security for Clients
412(1)
Communication Channel Security
413(15)
Secrecy Threats
413(3)
Integrity Threats
416(1)
Necessity Threats
416(1)
Threats to the Physical Security of Internet Communications Channels
417(1)
Threats to Wireless Networks
417(1)
Encryption Solutions
418(8)
Ensuring Transaction Integrity with Hash Functions
426(1)
Ensuring Transaction Integrity with Digital Signatures
426(2)
Guaranteeing Transaction Delivery
428(1)
Security for Server Computers
428(8)
Web Server Threats
428(1)
Database Threats
429(1)
Other Programming Threats
430(1)
Threats to the Physical Security of Web Servers
430(3)
Access Control and Authentication
433(1)
Firewalls
434(2)
Organizations that Promote Computer Security
436(2)
CERT
436(1)
Other Organizations
437(1)
Computer Forensics and Ethical Hacking
437(1)
Summary
438(1)
Key Terms
439(1)
Review Questions
440(1)
Exercises
440(1)
Cases
441(2)
For Further Study and Research
443(3)
Payment Systems for Electronic Commerce
446(40)
Online Payment Basics
447(4)
Payment Cards
451(5)
Advantages and Disadvantages of Payment Cards
451(1)
Payment Acceptance and Processing
452(4)
Electronic Cash
456(12)
Micropayments and Small Payments
457(1)
Privacy and Security of Electronic Cash
457(2)
Holding Electronic Cash: Online and Offline Cash
459(1)
Advantages and Disadvantages of Electronic Cash
459(1)
How Electronic Cash Works
460(1)
Providing Security for Electronic Cash
461(1)
Electronic Cash Systems
462(6)
Electronic Wallets
468(6)
Microsoft .NET Passport
469(1)
Yahoo! Wallet
470(1)
W3C Micropayment Standards Development Activity
471(1)
The ECML Standard
472(2)
Stored-Value Cards
474(6)
Magnetic Strip Cards
474(1)
Smart Cards
475(5)
Summary
480(1)
Key Terms
480(1)
Review Questions
481(1)
Exercises
481(1)
Case
482(1)
For Further Study and Research
483(3)
Integration
Planning for Electronic Commerce
486(30)
Planning Electronic Commerce Initiatives
487(10)
Identifying Objectives
487(1)
Linking Objectives to Business Strategies
488(1)
Measuring Benefits
489(1)
Managing Costs
490(3)
Comparing Benefits to Costs
493(1)
Return on Investment (ROI)
493(4)
Strategies for Developing Electronic Commerce Web Sites
497(7)
Internal Development vs. Outsourcing
498(4)
Selecting a Hosting Service
502(1)
New Methods for Implementing Partial Outsourcing
502(2)
Managing Electronic Commerce Implementations
504(6)
Project Management
504(1)
Project Portfolio Management
505(1)
Staffing for Electronic Commerce
506(3)
Postimplementation Audits
509(1)
Summary
510(1)
Key Terms
510(1)
Review Questions
511(1)
Exercises
511(1)
Case
512(1)
For Further Study and Research
513(3)
Glossary516(35)
Index551

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