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| Preface | p. viii |
| Training in Organizations | p. 1 |
| Overview of Training | p. 4 |
| Trends in Training | p. 9 |
| Career Opportunities in Training | p. 16 |
| Important Concepts and Meanings | p. 17 |
| Focus on Small Business | p. 22 |
| Summary | p. 23 |
| Aligning Training with Strategy | p. 26 |
| Overview | p. 28 |
| Strategic Plan... MORE | p. 29 |
| OD, Strategy, and Training | p. 36 |
| Putting It All Together | p. 43 |
| Focus on Small Business | p. 49 |
| Summary | p. 50 |
| Learning, Motivation, and Performance | p. 58 |
| A Few Words About Theory | p. 61 |
| Understanding Motivation and Performance | p. 62 |
| Understanding Learning | p. 73 |
| Social Learning Theory | p. 76 |
| Aligning Training Design with Learning Process | p. 78 |
| Motivation to Learn | p. 81 |
| Training That Motivates Adults to Learn | p. 87 |
| Summary | p. 89 |
| Needs Analysis | p. 95 |
| Why Conduct a Training Needs Analysis? | p. 96 |
| When to Conduct a TNA | p. 98 |
| The TNA Model | p. 98 |
| Where to Look for OPGs | p. 100 |
| The Framework for Conducting a TNA | p. 102 |
| Output of TNA | p. 127 |
| Approaches to TNA | p. 130 |
| Focus on Small Business | p. 136 |
| TNA and Design | p. 138 |
| Summary | p. 140 |
| Training Design | p. 153 |
| Introduction to the Design of Training | p. 154 |
| Organizational Constraints | p. 155 |
| Developing Objectives | p. 160 |
| Why Use Training Objectives? | p. 165 |
| Facilitation of Learning: Focus on the Trainee | p. 167 |
| Facilitation of Learning: Focus on Training Design | p. 178 |
| Facilitation of Transfer: Focus on Training | p. 182 |
| Facilitation of Transfer: Focus on Organizational Intervention | p. 189 |
| Design Theory | p. 192 |
| Focus on Small Business | p. 198 |
| Outcomes of Design | p. 199 |
| Summary | p. 202 |
| Traditional Training Methods | p. 208 |
| Overview of the Chapter | p. 209 |
| Matching Methods with Outcomes | p. 209 |
| Lectures and Demonstrations | p. 210 |
| Games and Simulations | p. 219 |
| On-the-Job Training | p. 236 |
| Summary of Methods and When to Use Them | p. 245 |
| AV Enhancements to Training | p. 246 |
| Summary | p. 257 |
| Computer-Based Training Methods | p. 261 |
| Overview of the Chapter | p. 262 |
| Overview of Computer-Based Training (CBT) | p. 262 |
| CBT Methods | p. 266 |
| Summary | p. 281 |
| Development and Implementation of Training | p. 285 |
| Development of Training | p. 287 |
| Implementation | p. 301 |
| Transfer of Training | p. 313 |
| Summary | p. 316 |
| Evaluation of Training | p. 324 |
| Rationale for Evaluation | p. 325 |
| Resistance to Training Evaluation | p. 326 |
| So We Must Evaluate | p. 328 |
| Types of Evaluation Data Collected | p. 329 |
| Focus on Small Business | p. 352 |
| Summary | p. 354 |
| Key Areas of Organizational Training | p. 375 |
| Overview | p. 376 |
| Orientation Training (Onboarding) | p. 377 |
| Diversity Training | p. 391 |
| Sexual Harassment Training | p. 397 |
| Team Training | p. 402 |
| Cross-Cultural Training | p. 407 |
| Other Training Programs and Issues | p. 412 |
| Summary | p. 419 |
| Employee and Management Development | p. 423 |
| Employee Development | p. 424 |
| Management Development? | p. 432 |
| Our Approach to Management Development | p. 433 |
| General Overview of the Managerial Job | p. 434 |
| General Characteristics of Managers | p. 436 |
| Integration: Strategies and Management Characteristics | p. 440 |
| Management Development Implications | p. 443 |
| Sources of Knowledge/Skill Acquisition | p. 445 |
| Training for Executive-Level Management | p. 449 |
| Focus on Small Business | p. 456 |
| Summary | p. 456 |
| References | p. 460 |
| Glossary | p. 477 |
| Index | p. 484 |
| Table of Contents provided by Ingram. All Rights Reserved. |