About the Author xiv

Foreword xvi

Preface xviii

Acknowledgments xxi

1. Knowing What to Expect 1

1.1 The Occurrence of Disasters 2

1.1.1 Important Concepts 3

1.1.2 Preview of Disaster Response and Recovery 6

1.2 Types of Hazards 7

1.2.1 Natural Hazards 8

1.2.2 Atmospheric Hazards 8

1.2.3 Geological Hazards 13

1.2.4 Hydrologic Hazards 14

1.2.5 Seismic and Volcanic Hazards 16

1.2.6 Wildfire Hazards 19

1.2.7 Biological Hazards 19

1.3 Technological Hazards 20

1.3.1 Industrial Hazards 20

1.3.2 Environmental Hazards 21

1.3.3 Nuclear Hazards 22

1.3.4 Structural Collapse Hazards 22

1.3.5 Computer Hazards 23

1.3.6 Transportation Hazards 24

1.4 Civil/Conflict Hazards 26

1.4.1 Mass Shootings 26

1.4.2 Panic Flight 27

1.4.3 Riots 28

1.4.4 Terrorism 29

1.4.5 War 30

1.5 The Complexity and Impact of Disasters 31

1.5.1 The Nature of Disasters 32

1.5.2 Changes Associated with Disasters 33

1.5.3 The Need for Response and Recovery Operations 34

2. Understanding the Actors 44

2.1 The Public Sector 45

2.1.1 Local Government 45

2.1.2 County and Regional Governments 48

2.1.3 State Government 49

2.1.4 Federal Government 52

2.1.5 Tribal Government 56

2.2 The Private Sector 58

2.2.1 Emergency and Long-Term Medical Care 58

2.2.2 Sheltering and Housing 59

2.2.3 Media Reporting 59

2.2.4 Volunteers and Donations 59

2.2.5 Insurance Settlements 59

2.2.6 Utility Restoration and Community Reconstruction 60

2.2.7 Business Continuity 61

2.2.8 Transportation 61

2.2.9 Vending of Goods and Services 62

2.3 The Nonprofit Sector 62

2.3.1 The Red Cross 63

2.3.2 Faith-Based Organizations 64

2.3.3 Community Groups 65

2.4 Citizen and Emergent Groups 66

2.5 Working with Different Groups and the Whole Community 69

3. Anticipating Human Behavior in Disasters 79

3.1 The Impact of Hollywood and The Media 80

3.1.1 Hollywood 80

3.1.2 The Media 81

3.2 Research on Myths 82

3.3 Evidence of Exaggeration 87

3.4 Realities about Response and Recovery 91

3.5 The Importance of Understanding Behavior Correctly 96

4. Recognizing Alternative Management Approaches 104

4.1 The Traditional Model 105

4.1.1 Features of the Traditional Model 107

4.1.2 Strengths of Traditional Model 109

4.1.3 Weaknesses of Traditional Model 112

4.2 The Professional Model 114

4.2.1 Features of the Professional Model 115

4.2.2 Strengths of the Professional Model 116

4.2.3 Weaknesses of Professional Model 118

4.3 Comparison of The Models 120

5. Implementing Initial Response Measures 127

5.1 Hazard Detection 128

5.1.1 Initial Steps 131

5.2 Issuing Warnings 135

5.2.1 Types of Warning Systems 137

5.2.2 Warning Considerations 140

5.3 Evacuation 142

5.3.1 Means of Evacuation 143

5.3.2 Evacuation Behavior 144

5.3.3 Evacuation Considerations 146

5.3.4 Evacuation Procedures 148

5.4 Sheltering 149

5.4.1 Sheltering Types 150

5.4.2 Shelter Use and Characteristics 151

5.4.3 Working with Others to Establish and Manage Shelters 152

6. Caring for the Injured, Dead, and Distraught 163

6.1 Search and Rescue Operations 164

6.1.1 Types of SAR 164

6.1.2 Human Behavior in SAR Operations 165

6.1.3 Issues to Consider When Carrying Out SAR 166

6.1.4 Professional USAR Teams 168

6.1.5 Conducting SAR Operations 170

6.2 Emergency Medical Care and Triage 173

6.2.1 Treating the Injured 174

6.2.2 Triage 177

6.2.3 Disaster Medical Assistance Teams 179

6.3 Mass Fatality Management 181

6.3.1 Mass Fatality Incidents and Their Challenges 183

6.3.2 Responding to Mass Fatality Incidents 184

6.3.3 Disaster Mortuary Operational Response Teams 186

6.4 Stress Management 189

6.4.1 Vulnerability to PTSD/CIS 189

6.4.2 Common Signs of PTSD/CIS 191

6.4.3 Overcoming PTSD/CIS 191

6.4.4 The Merit of Defusings and Debriefings 194

7. Managing Public Information, Donations, and Volunteers 204

7.1 The Media and Disasters 205

7.1.1 Types of Media 205

7.1.2 Challenges Associated with the Media 207

7.1.3 Strategies for Working with the Media 210

7.2 Dealing with Donations 213

7.2.1 Challenges Resulting from Donations 215

7.2.2 Recommendations for Donations Management 220

7.3 Volunteer Management 223

7.3.1 Difficulties Associated with Volunteers 224

7.3.2 Strategies for Volunteer Management 226

7.3.3 Advantages of Volunteer Management 228

8. Moving Beyond Immediate Needs 236

8.1 Assessing Damages 237

8.1.1 Types of Damage Assessment 239

8.1.2 Methods of Conducting Damage Assessment 240

8.2 Challenges in Damage Assessment 242

8.2.1 Accuracy 242

8.2.2 Working with Others 243

8.2.3 Access and Safety 243

8.3 Damage Assessment Procedures 245

8.3.1 Preassessment Activities 245

8.3.2 Assessment Activities 245

8.4 Disaster Declarations 248

8.4.1 Difficulties Associated with the Process 249

8.4.2 Factors Determining Declarations 250

8.4.3 Other Unique Requirements 251

8.5 Debris Produced by Disasters 252

8.5.1 Types of Debris 252

8.5.2 Debris Management Challenges 255

8.6 Dealing with Debris Effectively 257

8.6.1 Storage Locations and the Environment 258

8.6.2 Epa Recommendations for Improving Debris Management 260

8.7 Regulations and Other Considerations 261

8.7.1 Reducing Expenses 262

8.7.2 Preventing Fraud 262

9. Promoting Recovery and Mitigation 272

9.1 Disaster Impacts and Disaster Assistance 273

9.2 Types of IA 275

9.2.1 Loans and Grants 276

9.2.2 Services 277

9.2.3 Benefits 278

9.3 Obtaining IA 279

9.3.1 National Processing Service Center (NPSC) 279

9.3.2 Disaster Recovery Center (DRC) 280

9.4 Categories of PA 284

9.4.1 Emergency Assistance 284

9.4.2 Permanent Assistance 285

9.5 Obtaining PA 286

9.6 Important Issues for Recovery 288

9.6.1 Minimizing Fraud 289

9.6.2 Protecting the Environment 289

9.6.3 Preserving Historic Buildings 290

9.6.4 Mitigating Future Disasters 291

9.7 The Potential for Disagreement 296

9.8 Pressing for Change 297

9.8.1 Lessons from the Loma Prieta Earthquake 298

10. Overcoming Typical Challenges 307

10.1 Communications and Coordination 308

10.1.1 The Importance of Communication and Coordination 309

10.1.2 Communication and Coordination Barriers 309

10.1.3 Enhancing Communication 310

10.1.4 Improving Coordination 311

10.2 Decision Making 313

10.2.1 Overcoming Decision Errors 316

10.3 Transportation Issues and Logistics 317

10.3.1 Dealing with Transportation Problems 318

10.3.2 Logistics in Disasters 319

10.4 Special Populations 320

10.4.1 Gender 322

10.4.2 Race and Ethnic Groups 322

10.4.3 The Poor 324

10.4.4 Tourists 325

10.4.5 The Elderly 325

10.4.6 Children 325

10.4.7 The Disabled 325

10.4.8 Other Special Needs Groups 326

10.4.9 Meeting the Needs of Special Populations 327

10.5 Politics 328

10.5.1 Overcoming Political Problems 329

10.6 Legal Concerns 331

10.6.1 Disasters and Law 331

10.6.2 Constitutional Rights 333

10.6.3 Negligence 333

10.6.4 Minimizing Liability 334

10.7 Record Keeping 335

10.7.1 Record Keeping Problems 336

10.7.2 Keeping Accurate Records 337

11. Harnessing Technology and Organization 348

11.1 The Importance of Technology 349

11.2 Communication Equipment and Interoperability 351

11.2.1 Trunked Radio Systems 352

11.2.2 The Internet 353

11.2.3 Voice over Internet Protocol and Other Equipment 353

11.2.4 The ACU-1000 353

11.2.5 Interoperability 354

11.3 Decision Support Systems (DSSs) 354

11.4 GIS 357

11.5 Managing Disasters at the Local Level 359

11.5.1 ICS 359

11.5.2 Principles of Incident Command 360

11.5.3 Strengths and Weaknesses of Incident Command 363

11.5.4 EOC 365

11.5.5 Characteristics of an EOC 365

11.5.6 Challenges Facing EOCs 367

11.5.7 Using EOCs 368

11.5.8 Comparison of ICS and EOCs 368

11.5.9 Memorandums of Understanding and Mutual Aid Agreements 369

11.6 Managing Disasters at the State Level 370

11.6.1 SEMS 370

11.6.2 EMAC 371

11.7 Managing Disasters on a Federal Level 373

11.7.1 NIMS 373

11.7.2 Goals of NIMS 374

11.7.3 Principles of NIMS 375

11.7.4 Strengths and Weaknesses of NIMS 377

11.7.5 NRF 378

11.7.6 ESFs in the NRF 379

11.7.7 The National Disaster Recovery Framework 382

11.7.8 Recovery Support Functions in the NDRF 384

12. Foreseeing the Future 394

12.1 Disasters on the Rise 395

12.2 Understanding Natural Disasters398

12.2.1 Responding to a Natural Disaster 399

12.3 Understanding Technological Disasters 405

12.3.1 Responding to HazMat Incidents 406

12.4 Understanding Acts of Violence 409

12.4.1 Responding to Acts of Violence 409

12.5 Understanding Terrorism 412

12.5.1 Responding to Terrorist Disasters 413

12.5.2 Protecting First Responders 416

12.5.3 Protecting Evidence 417

12.5.4 Relying on Other Organizations 418

12.6 Insufficiently Recognized Hazards 421

12.6.1 Environmental Degradation, Global Warning, and Climate Change 421

12.6.2 Pole Reversals 423

12.6.3 Asteroid Strikes 424

12.6.4 Biological Threats 426

12.6.5 Computer/Information Technology Hazards 430

12.6.6 Responding to Computer/Information Technology Disasters 431

12.7 Increased Vulnerability 432

12.7.1 Persistent Poverty 433

12.7.2 Growing Population and Urbanization 433

12.7.3 Increased Diversity 434

12.7.4 Further Industrialization 434

12.7.5 Internationalization 435

12.7.6 Improper Land Use and Construction 436

12.7.7 Weak Emergency Management Institutions 436

12.7.8 Other Factors 437

13.  Enhancing Disaster Resilience 450

13.1 Preparing Your Community 451

13.1.1 Creating an Ordinance 452

13.1.2 Establishing a Preparedness Council 452

13.2 Acquiring Financial Resources 455

13.2.1 Resource Lists 455

13.2.2 Annual Budgets 455

13.2.3 Grants 456

13.2.4 Applying for and Managing Grants 457

13.3 Establishing an EOC 458

13.4 Hazard and Vulnerability Assessment 460

13.5 Writing an EOP 461

13.6 First Responder and Organizational Training 463

13.7 Disaster Exercises 464

13.7.1 Types of Exercises 464

13.7.2 Managing Exercises 465

13.7.3 Exercise Participants and Other Considerations 466

13.8 Public Education 467

13.9 Spontaneous Planning, Improvisation, Creativity, and Flexibility 469

13.10 Leadership and Professionalism 474

13.10.1 Becoming a Professional Emergency Manager 476

Bibliography 487

Index 528

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