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| Preface | p. v |
| Surprising Facts About Leaders | p. 1 |
| A Short Book on a Large Topic | p. 2 |
| What Is a Leader? | p. 3 |
| Room for Us All | p. 4 |
| Leadership as Service to Others | p. 6 |
| Where Do Leaders Come From? | p. 7 |
| A Menu of Choices for Leadership Development | p. 8 |
| Assessing Your Leadership Tendencies and Personality Traits | p. 11 |
| The Assessment | p. 12 |
| Your Score | p. 18 |
| Expressing Leadership Vision | p. 21 |
| Where Does Vision Come From? | p. 22 |
| Generating Ideas | p. 24 |
| The Personal Risks of Expressing a Vision | p. 28 |
| Visionary Actions | p. 29 |
| Leadership by Listening | p. 33 |
| The Art of Leadership Listening | p. 35 |
| Why Leaders Often Fail to Listen | p. 40 |
| Keys to Improved Listening | p. 42 |
| What Leaders Gain by Improved Listening | p. 43 |
| Leadership by Building Relationships and Teams | p. 47 |
| Set Aside the Easy Answers | p. 48 |
| Why Do Certain Types of People Bug You? | p. 49 |
| Making Leadership Sense Out of Personality Differences | p. 52 |
| Using Nonverbal Signals to Revolutionize Your Leadership Relationships | p. 53 |
| The Importance of Truthfulness for Leaders and Team Members | p. 60 |
| Leadership by Defining Problems and Reaching Solutions | p. 67 |
| Are You a Theory X or a Theory Y Leader? | p. 68 |
| Do You Practice Leadership by Getting Mad? | p. 70 |
| Do You Walk the Talk? | p. 71 |
| Do You Play Fair with Your People? | p. 72 |
| Are You an Ego-Leader or a Servant-Leader? | p. 73 |
| Leadership by Motivating | p. 75 |
| The Shrinking Power of Money as a Motivator | p. 76 |
| The Involvement Factor | p. 77 |
| Committing to the Involvement Factor | p. 86 |
| Leadership by Delegating Tasks and Responsibilities | p. 89 |
| "Lone Wolf" Leaders | p. 89 |
| Shared Leadership | p. 90 |
| Leadership by Managing Conflict | p. 97 |
| The S.O.P. | p. 98 |
| Language That Encourages Conflict Resolution | p. 102 |
| Learning to Fight the Feeling | p. 103 |
| Leading in the Face of Personal Crisis | p. 104 |
| Preventing Burnout for Team Members | p. 108 |
| Leadership by Supporting and Empowering Participation | p. 115 |
| Participation in Meetings | p. 116 |
| Leading Team Members to Think Well | p. 122 |
| Leading by Supporting Team Knowledge | p. 125 |
| Helping Team Members Respect and See Beyond the Box | p. 128 |
| Index | p. 135 |
| Table of Contents provided by Syndetics. All Rights Reserved. |