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| Concept, Practitioners, Context, and Origins | p. 2 |
| Introduction to Contemporary Public Relations | p. 3 |
| Practitioners of Public Relations | p. 29 |
| Organizational Settings | p. 53 |
| Historical Origins | p. 85 |
| Foundations | p. 118 |
| Professionalism and Ethics | p. 119 |
| Legal Considerations | p. 145 |
| Theoretical Underpinnings: Adjustment and Adaptation | ... MORE |
| Communication and Public Opinion | p. 187 |
| Internal Relations and Employee Communication | p. 213 |
| External Media and Media Relations | p. 235 |
| Management Process | p. 266 |
| Step One: Defining Public Relations Problems | p. 267 |
| Step Two: Planning and Programming | p. 295 |
| Step Three: Taking Action and Communicating | p. 325 |
| Step Four: Evaluating the Program | p. 349 |
| The Practice | p. 378 |
| Business and Industry Public Relations | p. 379 |
| Government and Public Affairs | p. 405 |
| Nonprofits, Trade Associations, and Nongovernmental Organizations | p. 437 |
| Index | p. 471 |
| Table of Contents provided by Blackwell. All Rights Reserved. |