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| Introduction | p. 1 |
| Whose cost is it anyway? | p. 9 |
| The nature of cost | p. 9 |
| The components of cost | p. 11 |
| Fixed costs | p. 11 |
| Variable costs | p. 12 |
| Semi-variable costs | p. 12 |
| The dynamic behaviour of costs | p. 13 |
| The costs to be cut | p. 14 |
| Using the ROI framework for reviewing costs | p. 16 |
| Three ... MORE | p. 17 |
| Cost leadership is a desirable strategic goal in itself | p. 18 |
| Cost leadership is not the same as low price (or even low quality) | p. 18 |
| Low costs are not a lucky accident | p. 19 |
| The experience (or learning) curve | p. 21 |
| Pareto's 80/20 rule | p. 22 |
| Cost-cutting assignment 1 | p. 24 |
| Kill Bill I: reduce capital expenditure | p. 26 |
| Cut cash costs, not depreciation costs | p. 26 |
| Depreciation distorts spending plans | p. 28 |
| Sizing up space needs | p. 29 |
| Work out what space you need and where you need it | p. 30 |
| Rent out spare space (and other services) | p. 31 |
| Hot desking and teleworking | p. 32 |
| Running the business from home | p. 34 |
| Equipment efficiencies | p. 35 |
| Production methods | p. 35 |
| Getting equipped for less | p. 37 |
| Comparing prices | p. 38 |
| Bartering online | p. 39 |
| Hi-tech for less | p. 39 |
| Outsourcing | p. 43 |
| Sunk costs | p. 45 |
| That sinking feeling | p. 46 |
| The make-or-buy decision | p. 47 |
| Taking the long view | p. 47 |
| Tracking capital costs | p. 48 |
| Cost-cutting assignment 2 | p. 50 |
| Kill Bill II: make working capital work | p. 52 |
| The working-capital cycle | p. 54 |
| Keeping stock costs down | p. 56 |
| Economic order quantity | p. 56 |
| Getting paid and paid faster | p. 58 |
| Chasing debtors | p. 59 |
| Credit cards | p. 60 |
| Resorting to law | p. 61 |
| Taking credit | p. 62 |
| Negotiate supplier discounts | p. 62 |
| Ask for stock on consignment | p. 63 |
| Cash and overdrafts | p. 65 |
| Keeping on top of working-capital costs | p. 65 |
| Current ratio | p. 66 |
| Quick ratio (acid test) | p. 66 |
| Average collection period | p. 67 |
| Average payment period | p. 67 |
| Days' stock held | p. 67 |
| Circulation of working capital | p. 68 |
| Cost-cutting assignment 3 | p. 68 |
| Max up margins | p. 69 |
| Introduce profit (ie less cost) motivation | p. 72 |
| Link rewards to margins | p. 73 |
| The dangers of rewarding sales | p. 73 |
| Avoiding the overtime trap | p. 74 |
| Motivate without money | p. 75 |
| Review your products and services | p. 76 |
| Costing to eliminate unprofitable products and services | p. 77 |
| Strip out unnecessary product cost | p. 78 |
| Don't rush into discounts | p. 79 |
| Sell to the right market segment | p. 80 |
| Materials and their usage | p. 82 |
| Review suppliers | p. 82 |
| Use fewer suppliers, ones who need your business | p. 83 |
| Find lower-cost substitute materials | p. 84 |
| Buy in bulk or online | p. 85 |
| Negotiate better prices | p. 86 |
| Strip out waste | p. 88 |
| Eliminate theft and fraud | p. 89 |
| Cost-cutting assignment 4 | p. 90 |
| Trim overheads | p. 91 |
| Saving on sales and marketing | p. 92 |
| Advertising on a shoestring: how to get seen more for less | p. 93 |
| Measuring results | p. 94 |
| Choosing the media | p. 94 |
| The internet: the CCCO's best ally | p. 95 |
| Public relations: advertising for free | p. 96 |
| Selling more for less | p. 97 |
| Internet: the universal cost cutter | p. 99 |
| Low-cost selling online | p. 100 |
| Other internet cost reducers | p. 101 |
| Saving on website design | p. 102 |
| Thrifty visibility | p. 104 |
| The best of the rest: motoring and travel expenses | p. 107 |
| Vehicle costs | p. 107 |
| Travel on a budget | p. 108 |
| Utilities and telecommunications | p. 109 |
| Wages and salaries | p. 110 |
| Go paperless | p. 113 |
| Cost-cutting assignment 5 | p. 114 |
| Minimize finance and tax costs | p. 115 |
| Interest and finance costs | p. 116 |
| Free money | p. 116 |
| Gaining grants | p. 116 |
| Winning competitions | p. 117 |
| Cashless cash: using a local exchange trading scheme | p. 118 |
| Borrow from family and friends | p. 118 |
| Get better terms from banks | p. 120 |
| Negotiating with bankers | p. 121 |
| Finding a business banker | p. 122 |
| Putting spare cash to work | p. 122 |
| Reduce the tax take | p. 123 |
| Keeping more profit | p. 123 |
| Value-added tax and sales tax | p. 124 |
| Walking the thin red line | p. 125 |
| Accountancy and audit | p. 126 |
| Cost-cutting assignment 6 | p. 127 |
| Cutting costs in a crisis | p. 128 |
| Slashing the wages bill | p. 129 |
| Cull headcount | p. 129 |
| Freeze hiring | p. 130 |
| Lower the wage bill | p. 131 |
| Unfair dismissal | p. 133 |
| Make asset savings | p. 133 |
| Reduce financing and tax costs | p. 135 |
| Cut and run | p. 138 |
| Falling foul of the authorities | p. 141 |
| Cost-cutting assignment 7 | p. 142 |
| Staying lean and mean | p. 143 |
| Budget for cuts | p. 143 |
| Forecasting | p. 144 |
| Cost-budget principles | p. 145 |
| Demonstrated best practice (benchmarking) | p. 146 |
| Variance analysis | p. 147 |
| Flexing the budget | p. 148 |
| Seasonality and trends | p. 149 |
| Zero-base budgets | p. 150 |
| Set cost-cutting priorities | p. 150 |
| Making cost cuts happen | p. 152 |
| Managing the cost-cutting process | p. 152 |
| Cost-cutting assignment 8 | p. 160 |
| Index | p. 161 |
| Table of Contents provided by Ingram. All Rights Reserved. |