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|Foreword to the Third Edition||p. x|
|Foreword to the Second Edition||p. xii|
|Foreword to the First Edition||p. xiv|
|Preface to the Third Edition||p. xvi|
|About the Authors||p. xix|
|Understanding Cultural Proficiency||p. 1|
|Cultural Proficiency||p. 2|
|Cultural Proficiency: An Inside-Out Approach to Difference||p. 3|
|The Four Tools||p. 4|