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|Foreword to the Second Edition||p. vii|
|Foreword to the First Edition||p. ix|
|What's a Crucial Conversation?|
|And Who Cares?||p. 1|
|Mastering Crucial Conversations|
|The Power of Dialogue||p. 19|
|Start with Heart|
|How to Stay Focused on What You Really Want||p. 33|