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|Introduction: What's a Crucial Confrontation? And Who Cares?||p. 1|
|Work on Me First: What to Do before a Crucial Confrontation||p. 23|
|Choose What and If: How to Know What Crucial Confrontation to Hold and If You Should Hold It||p. 25|
|Master My Stories: How to Get Your Head Right before Opening Your Mouth||p. 55|
|Confront with Safety: What to Do during a Crucial Confrontation||p. 81|
|Describe the Gap: How to Start a Crucial Confrontation||p. 83|
|Make It Motivating: How to Help Others Want to Take Action||p. 113|
|Make It Easy: How to Make Keeping Commitments (Almost) Painless||p. 145|
|Stay Focused and Flexible: What to Do When Others Get Sidetracked, Scream, or Sulk||p. 171|
|Move to Action: What to Do after a Crucial Confrontation||p. 199|
|Agree on a Plan and Follow Up: How to Gain Commitment and Move to Action||p. 201|
|Put It All Together: How to Solve Big, Sticky, Complicated Problems||p. 217|
|The Twelve "Yeah-Buts": How to Deal with the Truly Tough||p. 231|
|Where Do You Stand? A Self-Assessment for Measuring Your Crucial Confrontation Skills||p. 253|
|Six-Source Diagnostic Questions: The Six-Source Model||p. 258|
|When Things Go Right||p. 262|
|Discussion Questions for Reading Groups||p. 269|
|Table of Contents provided by Ingram. All Rights Reserved.|
Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations.
Joseph Grenny has 20 years of experience coaching thousands of corporate and government leaders around the world in the art of communication.
Ron McMillan cofounded and was the vice president of research and development of Covey Leadership Center.
Al Switzler is currently on the faculty at the Executive Development Center at the University of Michigan.
Together these authors have founded VitalSmarts and have trained more than 500,000 people world wide. They live in the greater Salt Lake City area.