CRM at the Speed of Light, Third Edition: Essential Customer Strategies for the 21st Century
CRM at the Speed of Light, Third Edition: Essential Customer Strategies for the 21st Century
- ISBN 13:
9780072231731
- ISBN 10:
0072231734
- Edition: 3rd
- Format: Hardcover
- Copyright: 07/26/2004
- Publisher: McGraw-Hill Osborne Media
- Newer Edition
Rent
Sorry, this item is currently unavailable on Knetbooks.com
Click the link below to purchase this eBook from our trusted partner, eCampus.com.
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Extend or Purchase Your Rental at Any Time
Need to keep your rental past your due date? At any time before your due date you can extend or purchase your rental through your account.
Summary
Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition ofCRM at the Speed of Light: Capturing and Keeping Customers in Real Timeis a must-read for executives looking to leverage the latest technologies on the market to reach and retain customers. Learn CRM concepts, discover what tools are available and which ones are suitable for your business, and get practical, expert advice on avoiding common pitfalls.