Rent 9781412954136 | Crisis Management in the New Strategy Landscape

Summary Table of Contents

Offering a strategic orientation to crisis management, Crisis Management in the New Strategy Landscape helps readers understand the importance of planning for crises within the wider framework of an organization's regular strategic management process. The text follows a four-stage crisis management framework: (1) Landscape Survey-anticipating crisis events, (2) Strategic Planning-setting up the crisis management team and plan, (3) Crisis Management-addressing the crisis when it occurs, and (4) Organizational Learning-applying lessons from crise... MORE

Preface
A Framework for Crisis Management
Visualizing Crisis Management
Setting the Context
Developing a Framework for Studying Crisis Management
A Framework for Crisis Management
Development of the Book
Summary
Questions for Discussion
Chapter Exercise
Mini Case: Pet Food C... MORErisis
References
The Crisis Management Landscape
The SK-II Crisis
The Crisis Management Landscape
Business and Society's Increasing Reliance on the Internet
Summary
Questions for Discussion
Chapter Exercise
Mini Case: The BlackBerry Outage
References
Sources of Organizational Crises
Royal Caribbean
Crises and the External Environment
Crises and the Industry Life Cycle
Crises and the Organizational Life Cycle
Summary
Questions for Discussion
Chapter Exercise
Mini Case: The Perrigo Recall
References
Strategic Planning and Assessing Crisis Vulnerability
Source Perrier
A Strategic Approach to Crisis Prevention
Organizational Culture and Crisis Planning
Summary
Questions for Discussion
Chapter Exercise
Mini Case: InBev, Anheuser-Busch, and Spykes
References
Forming the Crisis Management Team and Plan
Concord College
Forming the Crisis Management Team (CMT)
The Crisis Management Plan (CMP)
Crisis Management Training
Summary
Questions for Discussion
Chapter Exercise
Mini Case: University of Colorado Hit With Crises Concerning Football Scandals and a "Free Speech" Problem
References
Organizational Strategy and Crises
Frontier Hotel
Strategy and Crises
The Strategic Control Process
Retrenchment Strategies
Summary
Questions for Discussion
Chapter Exercise
Mini Case: Don Imus
References
Crisis Management: Taking Action When Disaster Hits
The Ferry Crisis
The Beginning of the Crisis: Leadership, Strategies, and Activities
The Mid-Crisis Stage: Response and Mitigation
The End of the Crisis: Where to Go From Here?
Summary
Questions for Discussion
Chapter Exercise
Mini Case: The Explosion in Toulouse, France
References
Crisis Communication
BCT Hotel
Initiating the Communication Process
Crisis Communication With Internal Stakeholders
Crisis Communication With External Stakeholders
Evaluating the Success of the Crisis Communication Process
Crisis Communication Training
Summary
Questions for Discussion
Chapter Exercise
Mini Case: The "Accidental" Homicide
References
The Importance of Organizational Learning
TEDA Dynamics
Levels of Learning
Organizational Learning From a Crisis
Redesigning the Crisis Management Plan: The Learning Response
Improving the Crisis Management Process
Building a Learning Organization
Barriers to Learning
Summary
Questions for Discussion
Chapter Exercise
Mini Case: Repeated Violations
References
The Underlying Role of Ethics in Crisis Management
Hawks Nest
Background
What Is Business Ethics?
Landscape Survey: Uncovering the Ethical Boulders
Strategic Planning: Confronting the Ethical Boulders
Crisis Management: Further Considerations During an Ethical Crisis
Organizational Learning: Lessons From the Ethical Crisis
Summary
Questions for Discussion
Chapter Exercise
Mini Case: HP-- Where "Uncompromising integrity" and Unethical Behavior Collide
References
Chaos Theory: An Alternative Paradigm in the Study of Organizational Crises
The Malden Mills Fire
The Appeal of Chaos Theory
Components of Chaos Theory
Chaos Theory and Organizational Crises
Implications for Research and Management
Limitations on the Use of Chaos Theory
Summary
Questions for Discussion
Chapter Exercise
Mini Case: Comair Crash Shows That Details Matter
References
Emerging Trends in Crisis Management
The New Madrid Earthquake Fault
The Landscape Survey
Strategic Planning
Crisis Management
Organizational Learning
Summary
Questions for Discussion
Chapter Exercise
Mini Case: The Great Molasses Spill
References
Sample Outline of Items to Include in the Crisis Management Plan
Index
About the Authors
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