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| Preface | vii | (8) | |||
| To the Student | xv | ||||
| PART 1 THE CONTEMPORARY MARKETING ENVIRONMENT | 4 | (156) | |||
| ... MORE | 4 | (40) | ||
| 44 | (34) | |||
| 78 | (36) | |||
| 114 | (46) | |||
| PART 2 MARKETING PLANNING, INFORMATION, AND SEGMENTATION | 160 | (104) | |||
| 160 | (32) | |||
| 192 | (4) | |||
| 196 | (30) | |||
| 226 | (38) | |||
| PART 3 BUYER BEHAVIOR AND RELATIONSHIP MARKETING | 264 | (106) | |||
| 264 | (30) | |||
| 294 | (36) | |||
| 330 | (40) | |||
| PART 4 PRODUCT STRATEGY | 370 | (92) | |||
| 370 | (26) | |||
| 396 | (34) | |||
| 430 | (32) | |||
| PART 5 DISTRIBUTION STRATEGY | 462 | (96) | |||
| 462 | (34) | |||
| 496 | (32) | |||
| 528 | (30) | |||
| PART 6 PROMOTIONAL STRATEGY | 558 | (128) | |||
| 558 | (42) | |||
| 600 | (44) | |||
| 644 | (42) | |||
| PART 7 PRICING STRATEGY | 686 | ||||
| 686 | (30) | |||
| 716 | ||||
| Careers in Marketing | A-1 | ||||
| Notes | N-1 | ||||
| Glossary | G-1 | ||||
| Solutions | S-1 | ||||
| Credits | C-1 | ||||
| Indexes | I-1 |