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Consumer Behavior : Implications for Marketing Strategy

ISBN: 9780256218954 | 0256218951
Edition: 7th
Format: Hardcover
Publisher: McGraw
Pub. Date: 12/1/1997

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Table of Contents
PART I Introduction2(34)
1 Consumer Behavior and Marketing Strategy
5(31)
PART II External Influences36(250)
2 Cross-Cul... MORE
39(40)
3 The Changing American Society: Values and Gender Roles
79(28)
4 The Changing American Society: Demographics and Social Stratification
107(32)
5 The Changing American Society: Subcultures
139(42)
6 The American Society: Families and Households
181(32)
7 Group Influences on Consumer Behavior
213(24)
8 Group Communications and the Diffusion of Innovations
237(26)
Part II Cases Cases 2-1 through 2-10
263(23)
PART III Internal Influences286(184)
9 Perception
289(40)
10 Learning, Memory, and Product Positioning
329(36)
11 Motivation, Personality, and Emotion
365(30)
12 Attitudes and Influencing Attitudes
395(34)
13 Self-Concept and Lifestyle
429(24)
Part III Cases Cases 3-1 through 3-9
453(17)
PART IV Consumer Decision Process470(182)
14 Situational Influences
473(24)
15 Consumer Decision Process and Problem Recognition
497(24)
16 Information Search
521(28)
17 Alternative Evaluation and Selection
549(26)
18 Outlet Selection and Purchase
575(32)
19 Postpurchase Processes, Customer Satisfaction, and Customer Commitment
607(32)
Part IV Cases Cases 4-1 through 4-8
639(13)
PART V Organizations as Consumers652(36)
20 Organizational Buyer Behavior
655(26)
Part V Cases Cases 5-1 through 5-3
681(7)
PART VI Consumer Behavior and Marketing Regulation688(37)
21 Marketing Regulation and Consumer Behavior
691(27)
Part VI Cases Cases 6-1 through 6-3
718(7)
Appendix A Consumer Research Methods725(7)
Appendix B Consumer Behavior Audit732(5)
Name Index737(10)
Case Index747(2)
Subject Index749

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