Conflict Survival Kit : Tools for Resolving Conflict at Work
ISBN: 9780132741057 | 0132741059
Edition: 2ndFormat: Paperback
Publisher: Prentice Hall
Pub. Date: 1/6/2012
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Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultu... MORE
1. The Nature of Conflict
Part I: The Theory and Context for Managing Conflict in the Workplace
2. Preventing Conflict
3. Approaches to Conflict
4. Working Toward Collaboration
... MORE
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