9780789747914

Includes Coverage of Windows 7 #xA0; CD Features 1,000+ Test Questions #xA0; #xA0; CompTIA A+ Practice Questions Exam Cram, Fourth Edition complements any A+ study plan with more than 1,000 practice test questions in the book and on the CD#x13;all supported by complete explanations of every correct and incorrect answer. This package#x19;s highly realistic questions cover every area of knowledge for both new A+ exams: A+ Essentials (220-701) and A+ Practical Application (220-702). #xA0; Master Your Knowledge of the A+ Exam! Features more than 1,000 questions, organized to reflect the newest objectives for the A+ exams, so you can easily assess your knowledge of every topic. Each question includes a detailed answer explanation. Provides complete coverage of all objectives for the current A+ exams, including Windows 7. Use the information packed fold out Cram Sheet in your final exam preparations. #xA0; Patrick Regan has been a PC technician and network administrator/engineer for more than 16 years. He has taught many computer and networking technology classes at Sacramento local colleges (Heald Colleges and Institute of Technology) and conducted extensive formal and informal training as an IT administrator and an Intel Corporation product support engineer. He is currently a senior network engineer at Pacific Coast Companies, where he supports a large enterprise network. For his teaching accomplishments, he received Heald Colleges#x19; Teacher of the Year award. Regan#x19;s certifications include CompTIA#x19;s A+, Network+, Server+, Linux+, Security+, and CTT+; Microsoft#x19;s MCSE, MCSA, MCITP, and MCT; Cisco#x19;s CCNA; and Novell#x19;s CNE. #xA0; CD Features 1,000+ Practice Questions! 1,000+ questions from this book are included on the CD, giving you yet another effective tool to assess your readiness for the A+ exam. Test engine features multiple test modes, questions that simulate actual A+ exams, and detailed answer explanations, among other features. #xA0; #xA0;

Patrick Regan has been a PC technician, network administrator/engineer, design architect, and security analyst for the past 16 years. He has a bachelor’s degree in physics from the University of Akron. He has taught many computer and network classes at Sacramento local colleges (Heald Colleges and MTI Colleges) and has participated in and led many projects for Heald Colleges, Intel Corporation, Miles Consulting Corporation, and Pacific Coast Companies. For his teaching accomplishments, he received the Teacher of the Year award from Heald Colleges and has received several recognition awards from Intel Corporation. Previously, he worked as a product support engineer for Intel Corporation Customer Service, a senior network engineer for Virtual Alert–where he supported the BioTerrorism Readiness suite and as a senior design architect/engineer–and training coordinator for Miles Consulting Corporation (MCC), a premiere Microsoft Gold partner and consulting firm. He is currently a senior network engineer at Pacific Coast Companies, where he supports a large enterprise network.

He holds many certifications, including the Microsoft MCSE, MCSA, MCT; MCITP; CompTIA A+, Network+, Server+, Linux+, Security+ and CTT+; Cisco CCNA; and Novell CNE and CWNP Certified Wireless Network Administrator (CWNA).

During the past several years, he has written several textbooks for Prentice Hall, including Troubleshooting the PC; Networking with Windows 2000 and 2003; Linux, Local Area Networks, Wide Area Networks, and the Acing Series (Acing the A+, Acing the Network+, Acing the Security+, and Acing the Linux+). He has also coauthored the MCSA/MCSE 70-290 Exam Cram: Managing and Maintaining a Microsoft Windows Server 2003 Environment, Second Edition and written MCTS 70-620 Exam Cram: Microsoft Windows Vista, Configuring; MCTS 70-642 Exam Cram: Windows Server 2008 Network Infrastructure, Configuring; and MCTS 70-643 Exam Cram: Windows Server 2008 Applications Infrastructure, Configuring. In addition, he has completed the study guides for the A+ certification exams for Cisco Press.

You can write with questions and comments to the author at Patrick_Regan@hotmail.com. (Because of the high volume of mail, every message might not receive a reply.)

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Part I A+ Essentials 220-701

Chapter 1: Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 3

1.1 Categorize storage devices and backup media . . . . . . . . . . . . . . . . . . . 3

1.2 Explain motherboard components, types, and features. . . . . . . . . . . . 6

1.3 Classify power supplies types and characteristics. . . . . . . . . . . . . . . . 16

1.4 Explain the purpose and characteristics of CPUs and their features.. . . . 18

1.5 Explain cooling methods and devices . . . . . . . . . . . . . . . . . . . . . . . . . 21

1.6 Compare and contrast memory types, characteristics, and their purpose. . .. . . 22

1.7 Distinguish between the different display devices and their characteristics . . .. . . 25

1.8 Install and configure peripherals and input devices. . . . . . . . . . . . . . 27

1.9 Summarize the function and types of adapter cards . . . . . . . . . . . . . 29

1.10 Install, configure, and optimize laptop components and features. . . .. 32

1.11 Install and configure printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Chapter 2: Troubleshooting, Repair, and Maintenance . . . . . . 57

2.1 Given a scenario, explain the troubleshooting theory. . . . . . . . . . . . 57

2.2 Given a scenario, explain and interpret common hardware and
operating system symptoms and their causes . . . . . . . . . . . . . . . . . . . . . 60

2.3 Given a scenario, determine the troubleshooting methods
and tools for printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . 64

2.4 Given a scenario, explain and interpret common laptop
issues and determine the appropriate basic troubleshooting method . . . . . . . . . . 67

2.5 Given a scenario, integrate common preventative maintenance
techniques . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Chapter 3: Operating System and Software . . . . . . . . . . . . . . . . . . . . . . 95

3.1 Compare and contrast the different Windows Operating
Systems and their features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

3.2 Given a scenario, demonstrate proper use of user interfaces . . . . . 107

3.3 Explain the process and steps to install and configure the Windows OS. . . . . 113

3.4 Explain the basics of boot sequences, methods, and startup utilities . .. . 123

Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Chapter 4: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 147

4.1 Summarize the basics of networking fundamentals, including
technologies, devices, and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

4.2 Categorize network cables and connectors and their
implementations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

4.3 Compare and contrast the different network types . . . . . . . . . . . . . 164

Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Chapter 5: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

5.1 Explain the basic principles of security concepts and technologies . . .. 185

5.2 Summarize the following security features . . . . . . . . . . . . . . . . . . . . 193

Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Chapter 6: Operational Procedure . . . . . . . . . . . . . . . . . . . . . . . 211

6.1 Outline the purpose of appropriate safety and environmental
procedures and, given a scenario, apply them . . . . . . . . . . . . . . . . . . . 211

6.2 Given a scenario, demonstrate the appropriate use of
communication skills and professionalism in the workplace . . . . . . . 221

Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Part II A+ 220-702

Chapter 7: Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . 241

1.1 Given a scenario, install, configure, and maintain personal
computer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

1.2 Given a scenario, detect problems, troubleshoot, and
repair/replace personal computer components . . . . . . . . . . . . . . . . . . 252

1.3 Given a scenario, install, configure, detect problems,
troubleshoot, and repair/replace laptop components . . . . . . . . . . . . . 260

1.4 Given a scenario, select and use the following tools . . . . . . . . . . . . 261

1.5 Given a scenario, detect and resolve common printer issues . . . . . 263

Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Chapter 8: Operating Systems . . . . . . . . . . . . . . . . . . . . . . 285

2.1 Select the appropriate commands and options to troubleshoot and resolve problems . 285

2.2 Differentiate between Windows Operating System directory
structures (Windows 2000, XP, Vista, and Windows 7) . . . . . . . . . . . 296

2.3 Given a scenario, select and use system utilities/tools and
evaluate the results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

2.4 Evaluate and resolve common issues . . . . . . . . . . . . . . . . . . . . . . . . . 310

Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Chapter 9: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

3.1 Troubleshoot client-side connectivity issues using appropriate tools . . 339

3.2 Install and configure a small office home office (SOHO) network . . . . .. 352

Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

Chapter 10: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . 375

4.1 Given a scenario, prevent, troubleshoot, and remove viruses and malware . . . . 375

4.2 Implement security and troubleshoot common issues . . . . . . . . . . 379

Quick-Check Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

Answers and Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396

TOC, 9780789747914, 1/3/2011

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CompTIA A+ 220-701 and 220-702 Practice Questions Exam Cram

CompTIA A+ 220-701 and 220-702 Practice Questions Exam Cram

078974791X

Summary

Author Biography

Table of Contents

Supplemental Materials