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| About the Author | p. v |
| Acknowledgments | p. vii |
| Driving Growth Through Service Line Marketing | p. 1 |
| Evolution of Clinical Service Lines | p. 3 |
| Current and Emerging Service Line Structures | p. 4 |
| Service Line Marketing Opportunities and Challenges | p. 9 |
| Summary | p. 10 |
| Creating a Strategic Marketing Framework | p. 13 |
| Aligning Health System Strateg... MORE | p. 13 |
| Service Line Business Planning Focuses Marketing Investments | p. 15 |
| Marketing as Strategy: Markets, Products, and Channels | p. 17 |
| Service Line Brand Management | p. 20 |
| Prioritizing Marketing Resource Allocations | p. 22 |
| Marketers Held to a Higher Standard | p. 28 |
| Summary | p. 29 |
| Marketing Planning, Processes, and Tools | p. 31 |
| Market Intelligence: Insights and Discovery | p. 31 |
| Segmentation and Targeting | p. 36 |
| The Marketing Mix: Fundamental to Target Marketing | p. 47 |
| Channel Strategies and Referral Relationships | p. 52 |
| Promotion Strategies | p. 57 |
| Payers, Pricing, and Performance | p. 63 |
| Summary | p. 65 |
| Developing the Service Line Marketing Plan | p. 67 |
| Engaging Operational, Clinical, and Physician Leaders | p. 67 |
| Setting Marketing Goals and Objectives | p. 72 |
| Focus Marketing Measurement on Strategic and Financial Outcomes | p. 75 |
| Content of a Service Line Marketing Plan | p. 78 |
| Service Line Marketing Performance Management | p. 83 |
| Summary | p. 85 |
| Service Line Marketing Case Studies | p. 89 |
| Cardiovascular Service Line Marketing | p. 89 |
| Oncology Service Line Marketing | p. 96 |
| Orthopedic Service Line Marketing | p. 101 |
| Neurovascular Service Line Marketing | p. 107 |
| Women's Health Service Line Marketing | p. 112 |
| General Surgery Service Line Marketing | p. 116 |
| Summary | p. 119 |
| The Success Formula: Strategy, Leadership, Performance | p. 121 |
| Market Orientation Is Essential | p. 122 |
| The Service Line Marketer's Call to Action | p. 126 |
| Building a Service Line Marketing Culture | p. 128 |
| Summary | p. 129 |
| Table of Contents provided by Ingram. All Rights Reserved. |