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| Foreword | p. ix |
| Preface | p. xiii |
| Acknowledgments | p. xvii |
| About the Author | p. xix |
| Five Major Fundraising Principles | p. 1 |
| People Give to People to Help People | p. 1 |
| People Give Relative to Their Means | p. 2 |
| Those Closest Must Set the Pace | p. 4 |
| Successful Fundraising | p. 4 |
| The 80/20 Rule Is Becoming the 90/10 Rule | ... MOREp. 5 |
| The Need for Balance | p. 6 |
| Your Organization and the Nonprofit World | p. 7 |
| An Overview of the Sector-Broad Range of Services | p. 7 |
| Opportunities and Challenges | p. 9 |
| Working Together | p. 10 |
| Importance of Strategic Management | p. 11 |
| Be Sure Your Institution Is Worthy of Support | p. 14 |
| Managing the Resource Development Function | p. 19 |
| Analysis and Planning | p. 19 |
| Effectiveness: Doing the Right Things | p. 23 |
| Efficiency: Doing Things Right | p. 26 |
| Budgets and Financial Resources | p. 28 |
| Fundraising Modes | p. 44 |
| Special Issues Related to Small and Large Operations | p. 50 |
| Ethics | p. 55 |
| Evaluation | p. 58 |
| The Case for Support and Fundraising Materials | p. 61 |
| The Case Statement | p. 61 |
| The Comprehensive Formal Case Statement | p. 62 |
| The Case Statement Process | p. 64 |
| Market-and Situation-Specific Case Statements | p. 65 |
| Presentations and Presentation Materials | p. 65 |
| Managing Information | p. 73 |
| Record Keeping | p. 74 |
| Supporting Fundraising Strategies | p. 74 |
| Acknowledgments | p. 75 |
| Reports | p. 76 |
| Targeted Communications | p. 82 |
| The System | p. 85 |
| Establishing the Information System | p. 86 |
| Prospect Identification, Research, and Segmentation | p. 93 |
| The Best Prospects | p. 94 |
| Prospect Research | p. 97 |
| Prospect Ratings and Evaluations | p. 99 |
| Know the Prospective Donor as a Person | p. 110 |
| Nurturing Relationships | p. 113 |
| Friendraising Activities | p. 113 |
| Relationship-Building Activities Must Be Scheduled and Monitored | p. 120 |
| Moves Management-Cultivating Real Relationships | p. 120 |
| Donor Acknowledgment | p. 121 |
| Four Parts of an Acknowledgment Program | p. 126 |
| Major Gift Programs | p. 131 |
| When Major Gift Strategies Are Appropriate | p. 132 |
| Preparing for a Major Gifts Initiative | p. 133 |
| The Solicitation Interview (How to Ask for a Major Gift) | p. 144 |
| After the Solicitation | p. 153 |
| Solicitation Training and Role Playing | p. 153 |
| Mail and Email Fundraising | p. 157 |
| Acquisition Mailings | p. 157 |
| Renew and Upgrade | p. 161 |
| Lapsed Donors | p. 163 |
| Public Relations and Information | p. 164 |
| Frequency | p. 164 |
| Ensuring Success | p. 166 |
| Elements of the Appeal Package | p. 167 |
| Mail Lists | p. 174 |
| Mail Preparation: What to Do In-House; What to Do with a Mail House | p. 177 |
| Post Office | p. 180 |
| Newsletters as Part of the Direct Mail Program | p. 180 |
| Email and Websites | p. 181 |
| Telephone Solicitations | p. 185 |
| Volunteer Telephone Solicitations | p. 186 |
| Professional Telephone Solicitation Campaigns | p. 197 |
| Special Event Fundraisers | p. 201 |
| Choosing a Special Event | p. 202 |
| Implementing the Event | p. 204 |
| Cause-Related Marketing | p. 207 |
| Grantsmanship | p. 213 |
| What Is a Grant? | p. 214 |
| Government Grants and Contracts | p. 214 |
| Foundations | p. 215 |
| Foundation Research | p. 217 |
| Project Development | p. 221 |
| The Application | p. 224 |
| Acknowledgment and Reporting Requirements | p. 228 |
| Planned Giving | p. 231 |
| Defining Planned Giving | p. 231 |
| Importance of Planned Giving | p. 231 |
| Charitable Gift Instruments-Ways of Giving | p. 232 |
| Donor Education and the Planned-Giving Program | p. 240 |
| Endowment Fund | p. 250 |
| Sample Marketing Plan for Charitable Gift Annuities | p. 251 |
| Planned-Giving Societies | p. 257 |
| Capital and Endowment Campaigns | p. 259 |
| Requirements for a Successful Campaign | p. 259 |
| Chronological Steps for Success | p. 264 |
| Building Endowments | p. 279 |
| Institutional Differences | p. 281 |
| Campaign Organization and Structure | p. 286 |
| Human Resources | p. 291 |
| The Board of Directors | p. 291 |
| The Resource Development Staff | p. 313 |
| Volunteers | p. 320 |
| Working with Consultants | p. 323 |
| Evaluation | p. 333 |
| Code of Ethics | p. 351 |
| A Donor Bill of Rights | p. 352 |
| Index | p. 353 |
| Table of Contents provided by Ingram. All Rights Reserved. |