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| Interpersonal Communication: The Foundation for Patient-Safe Communication | p. 1 |
| Communication and Patient Safety: Understanding the Connection | p. 3 |
| The Patient-Safe Transformational Model of Communication | p. 11 |
| Communicator Perceptions, Self-Concept, and Self-Esteem Within the Core of the Transformational Model | p. 29 |
| Creating Common Meaning to Attain Transformational Outcomes | p. 45 |
| Culture and Gender Issues... MORE | p. 61 |
| Nurse-Patient Communication: Patient-Safe Communication in Professional Relationships | p. 77 |
| Introduction to Nurse-Patient Relationships | p. 79 |
| Patient Safety Risk Factors Affecting Communication Climates | p. 93 |
| The Patient-Safe Communication Strategy of Touch | p. 105 |
| The Patient-Safe Communication Strategy of Humor | p. 119 |
| Nurse-Patient Relationships During Grief, Mourning, and Loss | p. 131 |
| Patient-Safe Communication and Patient Education | p. 143 |
| Health-Care Team Communication: Group Processes and Patient-Safe Communication Among Team Members | p. 157 |
| Patient Safety Communication Risk Factors in Nursing Work Systems | p. 159 |
| Health-Care Team Collaborative Patient-Safe Communication Strategies | p. 177 |
| Table of Contents provided by Ingram. All Rights Reserved. |