9781259677977

The 11th edition of Communicating at Work enhances the strategic approach, real-world practicality, and reader-friendly voice that have made this text the market leader for three decades. On every page, students learn how to communicate in ways that enhance their own career success and help their organization operate effectively.

This edition retains the hallmark features that have been praised by faculty and students--a strong emphasis on ethical communication and cultural diversity, discussions of evolving communication technologies, and self-assessment tools--while incorporating important updates and ground-breaking digital teaching and learning tools to help students better connect to the course material and apply it to real world business situations.

Connect is the only integrated learning system that empowers students by continuously adapting to deliver precisely what they need, when they need it, and how they need it, so that your class time is more engaging and effective.

Part One: Basics of Business and Professional Communication
Strategic Case: Sundown Bakery
1. Communicating at Work
2. Communication, Culture, and Work
Part Two: Personal Skills
Strategic Case: Omnicom Marketing
3. Listening
4. Verbal and Nonverbal Messages
5. Interpersonal Skills
6. Principles of Interviewing
Part Three: Working in Groups
Strategic Case: Museum of Springfield
7. Working in Teams
8. Effective Meetings
Part Four: Making Effective Presentations
Strategic Case: Fresh Air Sports
9. Developing and Organizing the Presentation
10. Verbal and Visual Support in Presentations
11. Delivering the Presentation
12. Types of Business Presentations
Appendix I: Interviewing Materials
Appendix II: Sample Presentations
Appendix III: Business Writing

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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Communicating at Work with Connect Access Card

Communicating at Work with Connect Access Card

1259677974

Summary

Table of Contents

Strategic Case: Sundown Bakery

1. Communicating at Work

2. Communication, Culture, and Work

Part Two: Personal Skills

Strategic Case: Omnicom Marketing

3. Listening

4. Verbal and Nonverbal Messages

5. Interpersonal Skills

6. Principles of Interviewing

Part Three: Working in Groups

Strategic Case: Museum of Springfield

7. Working in Teams

8. Effective Meetings

Part Four: Making Effective Presentations

Strategic Case: Fresh Air Sports

9. Developing and Organizing the Presentation

10. Verbal and Visual Support in Presentations

11. Delivering the Presentation

12. Types of Business Presentations

Appendix I: Interviewing Materials

Appendix II: Sample Presentations

Appendix III: Business Writing

Supplemental Materials