FREE SHIPPING BOTH WAYS
ON EVERY ORDER!
LIST PRICE:
$53.33

OUR PRICE:
$21.12

You may extend rentals at any time.


Communicating Effectively

ISBN: 9780070167711 | 0070167710
Edition: 5th
Format: Paperback
Publisher: MCG
Pub. Date: 8/1/1997

Why Rent from Knetbooks?

Because Knetbooks knows college students. Our rental program is designed to save you time and money. Whether you need a textbook for a semester, quarter or even a summer session, we have an option for you. Simply select a rental period, enter your information and your book will be on its way!

Top 5 reasons to order all your textbooks from Knetbooks:

  • We have the lowest prices on thousands of popular textbooks
  • Free shipping both ways on ALL orders
  • Most orders ship within 48 hours
  • Need your book longer than expected? Extending your rental is simple
  • Our customer support team is always here to help
Table of Contents
PREFACEXIX
PART I BASIC PRINCIPLES OF COMMUNICATION1(148)
CHAPTER 1 The Communication Process
3(26)
EVERYONE NEEDS COMMUNICATION SKI... MORE
4(2)
COMMUNICATION IS A PROCESS
6(6)
A Definition of Communication
6(1)
The Elements of Communication
7(5)
COMMUNICATION IS A TRANSACTION
12(3)
The Three Principles of Transactional Communication
12(3)
TYPES OF COMMUNICATION
15(6)
Intrapersonal Communication
17(1)
Interpersonal Communication
18(1)
Small-Group Communication
18(1)
Public Communication
18(1)
Intercultural Communication
19(2)
ETHICAL COMMUNICATION
21(1)
COMMUNICATING EFFECTIVELY
22(2)
Where to Begin
23(1)
SUMMARY
24(1)
QUESTIONS TO REVIEW
25(1)
INTERNET EXERCISES
25(1)
NOTES
26(1)
FURTHER READING
26(3)
CHAPTER 2 Self and Communication
29(28)
SELF-CONCEPT
31(6)
Reflected Appraisals
31(3)
Social Comparisons
34(1)
Self-Perception
34(2)
Gender and Self-Concept
36(1)
Psychological Safety and Risk
36(1)
IMPROVING YOUR SELF-CONCEPT
37(2)
What Do You Want to Change about Yourself?
37(1)
Are Your Circumstances Keeping You from Changing?
37(1)
Are You Willing to Take Some Chances?
38(1)
What Would Be a Realistic Goal?
39(1)
Can You Discipline Yourself?
39(1)
Are There People Who Will Support You?
39(1)
PERCEPTION
39(5)
The Perceptual Process
41(1)
Our Perceptions within Our Culture
42(2)
RACE, ETHNICITY, AND COMMUNICATION
44(9)
Majority Awareness of Racism and Ethnocentrism
46(5)
Minority Awareness of Racism and Ethnocentrism
51(2)
SUMMARY
53(1)
QUESTIONS TO REVIEW
53(1)
INTERNET EXERCISES
54(1)
NOTES
54(1)
FURTHER READING
55(2)
CHAPTER 3 Listening
57(30)
LISTENING STYLES
58(1)
WHY DO WE HAVE PROBLEMS LISTENING?
59(3)
Cognitive Dissonance
59(1)
Anxiety
60(1)
The Controlling Listener
61(1)
The Passive Listener
61(1)
LEARNING TO LISTEN
62(1)
THE PROCESS OF LISTENING
63(3)
Prediction and Assessment
63(1)
Receiving Messages
63(1)
Attending
64(1)
Assigning Meaning
65(1)
Remembering
65(1)
ACTIVE LISTENING
66(2)
LISTENING FOR INFORMATION
68(3)
Identifying the Central Idea
69(1)
Identifying Supporting Material
69(1)
Forming a Mental Outline
70(1)
Predicting What Will Come Next
70(1)
Relating Points to Your Experiences
70(1)
Looking for Similarities and Differences
71(1)
Questioning
71(1)
CRITICAL LISTENING
71(3)
Determining the Speaker's Motives
72(1)
Challenging and Questioning Ideas
72(1)
Distinguishing Fact from Opinion
73(1)
Recognizing Our Own Biases
73(1)
Assessing the Message
73(1)
EMPATHIC LISTENING
74(6)
Listening for Feelings
74(1)
Negative Listening Responses
75(2)
The Empathic Listening Response
77(3)
LISTENING FOR ENJOYMENT
80(1)
SUMMARY
81(1)
QUESTIONS TO REVIEW
82(1)
INTERNET EXERCISES
83(1)
NOTES
83(1)
FURTHER READING
84(3)
CHAPTER 4 Verbal Communication
87(30)
HOW WORDS WORK
89(4)
PEOPLE DETERMINE MEANINGS
93(1)
THE LANGUAGE ENVIRONMENT
93(5)
People, Purposes, and Rules
94(1)
Appropriate Language
95(1)
Specialization
96(2)
STYLE, ROLES, AND GROUP MEMBERSHIPS
98(7)
Gender and Language
99(2)
Dialect
101(2)
Speaking and Writing
103(2)
WORKING ON YOUR COMMUNICATION
105(7)
What Do You Want to Say?
105(5)
To Whom Are You Talking?
110(1)
What Metamessage Are Your Sending?
110(2)
SUMMARY
112(1)
QUESTIONS TO REVIEW
113(1)
INTERNET EXERCISES
113(1)
NOTES
113(1)
FURTHER READING
114(3)
CHAPTER 5 Nonverbal Communication
117(32)
THE IMPORTANCE OF NONVERBAL COMMUNICATION
118(3)
Nonverbal Communication as a Transaction
118(1)
Verbal and Nonverbal Differences
119(11)
How Nonverbal Communication Works
130
CHARACTERISTICS OF NONVERBAL COMMUNICATION
121(4)
Nonverbal Communication Is Culturally Determined
122(1)
Nonverbal Messages May Conflict with Verbal Messages
123(1)
Nonverbal Messages Are Largely Unconscious
123(2)
Nonverbal Communication Shows Our Feelings and Attitudes
125(1)
TYPES OF NONVERBAL COMMUNICATION
125(17)
Paralanguage
125(2)
Body Movement
127(2)
Eye Messages
129(1)
Attractiveness
130(1)
Clothing
130(4)
Space and Distance
134(3)
Distance Zones
137(1)
Space/Distance as an Indicator of Intimacy
138(1)
Space/Distance as an Indicator of Status
139(1)
Touch
140(1)
Time
141(1)
IMPROVING YOUR NONVERBAL COMMUNICATION
142(3)
How Do People React to You?
143(1)
What Can Videotape Show You about Your Nonverbal Communication?
143(1)
Is Your Nonverbal Communication Appropriate to the Role You Are Playing?
143(1)
How Do You Use Your Space?
143(1)
How Do You Use Time?
144(1)
SUMMARY
145(1)
QUESTIONS TO REVIEW
145(1)
INTERNET EXERCISES
146(1)
NOTES
146(1)
FURTHER READING
147(2)
PART II INTERPERSONAL COMMUNICATION149(74)
CHAPTER 6 Interpersonal Relationships
151(38)
EMOTIONAL INTELLIGENCE
152(3)
Self-Awareness
152(1)
Managing Emotions
153(1)
Motivating Yourself
153(1)
Recognizing Emotions in Others
154(1)
Handling Relationships
154(1)
ATTRACTION TO OTHERS
155(4)
Physical Attraction
155(1)
Perceived Gain
155(1)
Similarities
155(3)
Differences
158(1)
Proximity
158(1)
MOTIVES FOR INTERPERSONAL COMMUNICATION
159(2)
Pleasure
159(1)
Affection
159(1)
Inclusion
159(1)
Escape
160(1)
Relaxation
160(1)
Control
160(1)
TALKING TO EACH OTHER
161(5)
Roles, Relationships, and Communication
161(1)
Beginning Conversations: The Art of Small Talk
162(1)
Aggressive Talk: Words We Shouldn't Say
163(1)
Regrettable Talk: Words We Wish We Hadn't Said
164(2)
SELF-DISCLOSURE: IMPORTANT TALK
166(4)
The Importance of Self-Disclosure
166(1)
The Process of Self-Disclosure
167(3)
Self-Disclosure and Intimacy: Rewards and Fears
170(1)
When Should Self-Disclosure Occur?
171(1)
FAMILY COMMUNICATION
172(10)
The Systems Theory of Family
173(2)
Intimacy in Couples and Families
175(1)
The Communication of Intimacy
176(1)
Communication between Parents and Children
177(2)
Stepfamilies
179(1)
Quality Communication in a Family
179(2)
Subjects Better Left Unsaid in Families
181(1)
SUMMARY
182(1)
QUESTIONS TO REVIEW
183(1)
INTERNET EXERCISES
184(1)
NOTES
184(2)
FURTHER READING
186(3)
CHAPTER 7 Evaluating and Improving Relationships
189(34)
THE STAGES OF A RELATIONSHIP
190(6)
Coming Together
190(3)
Coming Apart
193(3)
ESSENTIAL ELEMENTS OF GOOD RELATIONSHIPS
196(3)
Commitment
197(2)
Dialogue
199(1)
EVALUATING YOUR RELATIONSHIPS
199(4)
Roles and Expectations
199(1)
Renegotiating Roles
200(2)
Costs and Rewards
202(1)
COMMUNICATION PROBLEMS IN RELATIONSHIPS
203(8)
Criticism and Complaints
203(2)
Avoidance
205(1)
Aggression
205(1)
Defensive Communication
206(3)
Avoiding Defensive Communication: A Practical Example
209(2)
COMMUNICATION SOLUTIONS IN RELATIONSHIPS
211(2)
Empathic Listening
211(1)
I/You Messages
212(1)
Assertiveness
212(1)
RESOLVING CONFLICT
213(3)
RELATIONSHIPS THAT WORK
216(1)
SUMMARY
217(1)
QUESTIONS TO REVIEW
218(1)
INTERNET EXERCISES
219(1)
NOTES
219(1)
FURTHER READING
220(3)
PART III COMMUNICATING IN GROUPS223(56)
CHAPTER 8 Small Groups: Characteristics
225(26)
WHY DISCUSS?
227(2)
CHARACTERISTICS OF SMALL GROUPS
229(5)
Cultural Values
229(1)
Group Norms
230(1)
Group Rules
230(4)
SMALL-GROUP EFFECTIVENESS
234(5)
Workable Size
234(1)
An Appropriate Meeting Place
235(1)
Suitable Seating Arrangements
235(1)
Cohesiveness and Commitment
235(1)
Groupthink
236(3)
DISCUSSION IN GROUPS
239(7)
Choosing a Topic
239(2)
Identifying the Problem
241(1)
Analyzing the Problem
241(4)
Finding and Evaluating Solutions
245(1)
Choosing a Solution
245(1)
SUMMARY
246(1)
QUESTIONS TO REVIEW
247(1)
INTERNET EXERCISES
247(1)
NOTES
247(1)
FURTHER READING
248(3)
CHAPTER 9 Group Leadership, Participation, and Conflict Management
251(28)
WHAT IS A LEADER?
254(4)
How Leaders Influence Followers
255(1)
How People Become Leaders
256(2)
LEADERSHIP STYLES
258(3)
The Authoritarian Leader
258(1)
The Democratic Leader
259(1)
The Laissez-Faire Leader
260(1)
LEADING THE GROUP
261(5)
Neutrality and Objectivity
261(1)
Establishing Procedures
262(1)
Helping the Group to Progress
263(1)
Raising Questions
264(1)
Focusing on Answers
264(1)
Delegating Responsibility
265(1)
Encouraging Social Interaction
265(1)
PARTICIPATING IN GROUP DISCUSSION
266(3)
Roles in Discussion
266(3)
CONFLICT IN GROUPS
269(3)
The Value of Substantive Conflict
271(1)
MANAGING GROUP CONFLICT
272(2)
Avoidance
272(1)
Accommodation
272(1)
Competition
273(1)
Collaboration
273(1)
Compromise
274(1)
EVALUATING GROUP PERFORMANCE
274(1)
SUMMARY
275(1)
QUESTIONS TO RENEW
275(1)
INTERNET EXERCISES
276(1)
NOTES
276(1)
FURTHER READING
277(2)
PART IV COMMUNICATING IN PUBLIC279(218)
CHAPTER 10 Getting Started
281(32)
SELECTING A TOPIC
284(5)
Making a Personal Inventory
284(2)
Brainstorming
286(3)
NARROWING THE TOPIC
289(2)
TESTING THE TOPIC
291(2)
Appropriate for the Audience?
291(1)
Appropriate for You?
291(1)
Appropriate for the Occasion?
292(1)
SELECTING A PURPOSE
293(5)
The General Purpose
293(1)
The Specific Purpose
294(2)
The Central Idea
296(2)
ANALYZING THE AUDIENCE
298(9)
The Role of the Speaker
299(1)
Audience Knowledge
299(1)
Audience Interest
300(1)
Audience Attitudes and Beliefs
301(2)
Audience Demographics
303(4)
ANALYZING THE OCCASION
307(2)
Length of the Speech
307(1)
Time of Day
308(1)
Physical Setting of the Speech
309(1)
SUMMARY
309(1)
QUESTIONS TO REVIEW
310(1)
INTERNET EXERCISES
310(1)
NOTES
310(1)
FURTHER READING
311(2)
CHAPTER 11 Finding Speech Material
313(30)
RESEARCHING YOUR TOPIC: WHERE TO LOOK
315(15)
Personal Experience and Observation
315(1)
Computer Databases
316(2)
Interviewing
318(1)
Using the Library
318(12)
SUPPORTING MATERIAL: WHAT TO LOOK FOR
330(7)
Comparison
330(1)
Contrast
331(1)
Definition
332(1)
Examples
333(1)
Statistics
334(2)
Polls
336(1)
Studies
336(1)
ADAPTING SUPPORTING MATERIAL TO YOUR AUDIENCE
337(1)
SUMMARY
338(1)
QUESTIONS TO REVIEW
339(1)
INTERNET EXERCISES
339(1)
NOTES
340(1)
FURTHER READING
340(3)
CHAPTER 12 Organizing and Outlining the Speech
343(36)
PRINCIPLES OF ORGANIZATION
346(1)
Relate Points to Your Specific Purpose and Central Idea
346(1)
Distinguish between Main and Minor Points
346(1)
Phrase All Points in Full Sentences
347(1)
Give All Points a Parallel Structure
347(1)
PATTERNS OF ORGANIZATION
347(9)
Time Order
349(1)
Spatial Order
350(1)
Cause-and-Effect Order
351(1)
Problem-Solution Order
351(2)
Motivated Sequence
353(1)
Topical Order
354(2)
THE SPEECH INTRODUCTION
356(8)
Stating Your Purpose, Central Idea, and Main Points
357(1)
Getting Attention
357(5)
Additional Tips for Introductions
362(2)
THE SPEECH CONCLUSION
364(2)
Summarize Your Main Ideas
364(1)
Use a Quotation
365(1)
Inspire Your Audience to Action
365(1)
Additional Tips for Conclusions
365(1)
SPEECH TRANSITIONS
366(1)
Tips for Transitions
367(1)
PREPARING AN OUTLINE
367(2)
The Outline Format
367(1)
Full-Sentence and Key-Word Outlines
368(1)
THE BIBLIOGRAPHY
369(5)
SUMMARY
374(1)
QUESTIONS TO REVIEW
375(1)
INTERNET EXERCISES
376(1)
NOTES
376(1)
FURTHER READING
376(3)
CHAPTER 13 Delivering the Speech
379(40)
CHARACTERISTICS OF GOOD DELIVERY
382(4)
Attentiveness
382(1)
Immediacy
383(1)
Directness
384(1)
Conversational Quality
384(2)
TYPES OF DELIVERY
386(3)
Impromptu Speaking
386(1)
Speaking from a Manuscript
387(1)
Speaking from Memory
388(1)
Extemporaneous Speaking
388(1)
HOW YOU LOOK
389(3)
Appearance
389(1)
Body Language
390(1)
Eye Contact
390(1)
Facial Expressions
391(1)
Gestures
391(1)
Posture
391(1)
HOW YOU SOUND
392(4)
Volume
392(1)
Using a Microphone
393(1)
Pace
393(1)
Pitch and Inflection
394(1)
Enunciation
394(2)
USING VISUAL AIDS
396(11)
Types of Visual Aids
397(6)
Computer-generated Graphics and Multimedia
403(1)
Rules for Using Visual Aids
404(3)
CONTROLLING NERVOUSNESS
407(1)
PRACTICING YOUR SPEECH
408(3)
Preparing Your Speech
409(1)
Trying Out Your Speech
409(1)
Practicing Actual Delivery
409(2)
SUMMARY
411(3)
QUESTIONS TO REVIEW
414(1)
INTERNET EXERCISES
414(1)
NOTES
415(1)
FURTHER READING
415(4)
CHAPTER 14 The Informative Speech
419(36)
GOALS OF AN INFORMATIVE SPEAKER
421(3)
Getting Attention
421(1)
Increasing Understanding
422(2)
STRATEGIES FOR INFORMATIVE SPEECHES
424(18)
Defining
425(8)
Explaining
433(1)
Using Numbers
434(1)
Connecting the Known with the Unknown
435(1)
Repeating and Reinforcing Ideas
435(1)
Arousing Interest in Your Topic
436(5)
Getting Listeners Involved
441(1)
SUMMARY
442(7)
POSSIBLE TOPICS FOR INFORMATIVE SPEECHES
449(1)
QUESTIONS TO REVIEW
450(1)
INTERNET EXERCISES
450(1)
NOTES
450(1)
FURTHER READING
451(2)
COMPLETED OUTLINE
453(2)
CHAPTER 15 The Persuasive Speech
455(42)
PERSUASION AND THE COMMUNICATION MODEL
456(1)
WHAT IS PERSUASION, AND WHAT IS ITS PURPOSE?
457(2)
VALUES, BELIEFS, AND ATTITUDES
459(3)
Values
459(1)
Beliefs
460(1)
Attitudes
461(1)
WHY PERSUASION IS DIFFICULT
462(3)
STRATEGIES OF PERSUASION
465(12)
Determine Your Purpose
465(2)
Analyze Your Audience
467(1)
Appeal to Your Audience Using Logic
468(3)
Appeal to Your Audience Using Emotion
471(4)
Choose Your Language Carefully
475(2)
STRUCTURE YOUR MATERIAL EFFECTIVELY
477(5)
Questions of Fact, Value, and Policy
471(8)
One-sided versus Two-sided Arguments
479(1)
Order of Presentation
479(3)
BUILD YOUR CREDIBILITY
482(4)
Expertise
482(2)
Dynamism
484(1)
Trustworthiness
484(1)
Ethics
485(1)
SUMMARY
486(7)
QUESTIONS TO REVIEW
493(1)
INTERNET EXERCISES
493(1)
NOTES
494(1)
FURTHER READING
495(2)
APPENDIX497(32)
GLOSSARY529(9)
ACKNOWLEDGMENTS538(5)
INDEX543

Related Products


  • Communicating Effectively
    Communicating Effectively
  • Communicating Effectively
    Communicating Effectively
  • Communicating Effectively
    Communicating Effectively
  • Communicating Effectively with Free Student CD-ROM and PowerWeb
    Communicating Effectively with...
  • Communicating Effectively with free TestPrep and Communication Concepts Video CD-ROM
    Communicating Effectively with...
  • Communicating Effectively with Student CD-ROM
    Communicating Effectively with...
  • Communicating Effectively with Student CD-ROM and PowerWeb
    Communicating Effectively with...
  • Outlines and Highlights for Communicating Effectively by Saundra Hybels, Isbn : 9780073385099
    Outlines and Highlights for Co...


Please wait while this item is added to your cart...