Contributors

Preface

Acknowledgments

Section I Basic Concepts and the Current Healthcare Environment

1 Principles of Management

2 Management Functions

3 Relevant Economic and Business Concepts

4 Current Challenges to Financial Stability within the Diagnostic Laboratory

5 The Impact of Regulatory Requirements

6 The Changing Practice of Medicine

7 The Changing Healthcare Environment

Section II Managerial Leadership

8 The Foundations of Leadership

9 Employee Needs

10 Motivating through Intelligent Leadership

11 Successful Communication

12 Effective Meetings

13 Conflict Management

14 Managing Change

Section III Personnel Management

15 Employee Selection

16 Performance Appraisals and Competency Assessment

17 Staffing and Scheduling

18 Teams, Team Process, and Team Building

19 Labor Relations

20 Workplace Drug Testing and the Clinical Laboratory

Section IV Requirements for Effective Laboratory Management

21 Quality Management

22 International Organization for Standardization

23 Effective Communication in Laboratory Management

24 The Laboratory Information System: Making the Most of It in the Clinical Microbiology Laboratory

25 Management of Point-of-Care Testing

26 Principles of Preanalytic and Postanalytic Test Management

27 Selection and Implementation of New Equipment and Procedures

28 Laboratory Safety

29 Emergency Management

Section V Financial Management

30 Financial Management: Setting the Stage

31 Strategic Planning

32 Human Resources at the Local Level: An Important Component of Financial Management

33 Costs, Budgeting, and Financial Decision Making

34 Financial Decision Making: Putting the Pieces Together

Section VI Generation of Revenue

35 Correct Coding of Billable Services in the Clinical Laboratory

36 Approaches to Billing Laboratory Services

37 Charges and Fees for Laboratory Services

Section VII Profitability, Contribution, and Reimbursement

38 Rules and Regulations in Reimbursement

39 Reimbursement Compliance

Section VIII Outside Marketing and Expansion

41 Outreach Considerations and Overall Goals

42 Outreach Implementation Requirements: A Case Study

43 Finance and Decision Making in Outreach

44 Outreach: Obstacles to Hospital Outreach and Enhancing Customer Satisfaction

Section IX Clinical Trials and Evidence-Based Laboratory Medicine

45 The Current State of the U.S. Food and Drug Administration Process and Regulations for Diagnostic

46 The Clinical Trial Laboratory: Research Compliance for Clinical Research Microbiologists

47 Clinical and Evidence-Based Research in the Clinical Laboratory

Section X Defining and Measuring Standards for Success

48 Benchmarking and Performance Monitoring for the Clinical Laboratory

49 Test Utilization and Clinical Relevance

50 Benchmarking and Performance Monitoring: What Is Appropriate for Your Laboratory?

Section XI The Future of Clinical Laboratories

51 The Future of Pathology and Laboratory Medicine: Political, Social, Economic, and Regulatory Impacts

52 The Future of the Clinical Scientist Workforce

53 Electronic Health Records and Their Implications and Opportunities for Laboratories

54 Current Trends in Instrumentation and Technology: Outlook for the Future

55 The Future Practice of Laboratory Medicine

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