Denise Donohue, CCIE No. 9566, is a senior solutions architect with Chesapeake NetCraftsmen. She has worked in IT since the mid-1990s. Focusing on network design since 2004, she has consulted on a wide range of networks, private and public, of all sizes, across most industries. She is author or co-author of numerous Cisco Press networking, voice, and design books. Denise lives in Maryland with her wonderfully patient and supportive husband, Kevin, and their two much less patient dogs.

Brent Stewart, CCNP, CCDP, CCSI, MCSE, is the vice president of Managed Services at Stalwart Systems (stalwartsystems.com), an innovative IT engineering firm focused on secure IT architectures. His experience includes designing and managing a large-scale worldwide voice, video, and data network. He was a course director for Global Knowledge and participated in the development of BSCI with Cisco and has written and taught extensively on CCNA and CCNP. Brent lives in Hickory, North Carolina, with his beautiful wife, Karen, and their mischievous children Benjamin, Kaitlyn, Madelyn, and William.

SWITCH

1. LAN Switching Basics
1.1. Switch Administration
1.2. Layer 2 Protocols
1.3. Chassis Virtualization and Aggregation
2. VLANS
3. Trunking
3.1. VTP
3.2. Dot1Q
4. EtherChannels
4.1. Protocols
4.2. Types
4.3. Load Balancing
4.4. Troubleshooting
5. Spanning Tree Protocol
5.1. Spanning Tree Basics
5.2. Spanning Tree Stability Mechanisms
6. Switch Security Features
7. AAA with RADIUS and TACACS+
8. System Management
9. First-Hop Redundancy Protocols

TSHOOT

0. Tools and Methodologies
0.1. Methods – principles of troubleshooting
0.2. Procedures – approaches to troubleshooting
0.3. Practices – maintenance approaches, such as saving configs
0.4. IOS Troubleshooting tools (i.e. ping, trace, basic show commands)
0.5. Specialized tools – SNMP, Netflow, etc.
1. Troubleshooting IP networking – This section will provide some insight into common problems and troubleshooting approaches covering IP networking.
1.1. IPv4 /v6 Address Assignment
1.2. DHCP and DHCP snooping
1.3. SSH / Telnet
1.4. NTP, Syslog, SNMP
1.5. Gateway redundancy - HSRP/VRRP/GLBP
1.6. Filtering - Access lists and Route-maps (PBR)
1.7. Network Address Translation
2. Troubleshooting Switching Technologies – This section will cover troubleshooting switching issues.  Each section will provide a brief overview of the topic, some notes on common issues, and commands useful to troubleshooting.
2.1. STP
2.2. VLANs, PVLANs
2.3. SVIs
2.4. Trunking
2.5. Native VLAN mismatch
2.6. Etherchannel
2.7. PACLs and VACLs
2.8. Port Security
3. 3. Troubleshooting Switching Technologies – This section will cover troubleshooting switching issues.  Each section will provide a brief overview of the topic, some notes on common issues, and commands useful to troubleshooting.
3.1. STP
3.2. VLANs, PVLANs
3.3. SVIs
3.4. Trunking
3.5. Native VLAN mismatch
3.6. Etherchannel
3.7. PACLs and VACLs
3.8. Port Security
4. Troubleshooting Routing Technologies - This section will cover troubleshooting routing issues.  Each section will provide a brief overview of the topic, some notes on common issues, and commands useful to troubleshooting.
4.1. EIGRP (routing, configuration, authentication, Stub, summarization, filtering, passive, SIA, IPv6)
4.2. OSPF (routing, configuration, authentication, summarization, filtering, passive, adjacencies, IPv6)
4.3. BGP (routing, AS, configuration, authentication, summarization, prefix lists, filtering, neighborship, route-maps, IPv6)

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