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1. Introduction to Case Management
2. Case Management Models
3. Reimbursement: A Critical Case Management Issue
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5. Quality Improvement and Case Management
6. The Consumer and the Case Manager
7. Case Management Documentation and Tools
Section II. Case Management Reader
Introduction to Section II
Issue 1: Case Manager Professional Issues
Issue 2: Patient-Centered Care
Issue 3: Quality Improvement
Issue 4: Case Management: Costs, Reimbursement, and Utilization Review
Issue 5: Chronic Illness
Issue 6: Disease Management
GLOSSARY
INDEX