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1. Introduction to Case Management
2. Case Management Models
3. Reimbursement: A Critical Case Management Issue
5. Quality Improvement and Case Management
6. The Consumer and the Case Manager
7. Case Management Documentation and Tools
Section II. Case Management Reader
Introduction to Section II
Issue 1: Case Manager Professional Issues
Issue 2: Patient-Centered Care
Issue 3: Quality Improvement
Issue 4: Case Management: Costs, Reimbursement, and Utilization Review
Issue 5: Chronic Illness
Issue 6: Disease Management