With Business and Professional Communication: KEYS for Workplace Excellence, authors Kelly M. Quintanilla and Shawn T. Wahl present an exciting new approach to teaching students the core concepts and techniques they will need to communicate successfully in the business world. Starting from the premise that to demonstrate excellence as professionals, students must first develop excellence as communicators, the book is organized by the sequence of experiences readers will face as they transition from student to professional, from entry level jobs to more responsibility, and from team member to leader. Unique to this text is coverage of some of the challenges of today's workplace such as the negative impacts of technology, achieving work-life balance, and managing difficult people.