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Summary Table of Contents Author Biography

This book shows companies how to build an effective information and communication technology (ICT) infrastructure. Business intelligence requires that the right data is accessed by the right users in real time if it is going to drive competitive advantage and this book shows how to build an ICT infrastructure that drives the business. Tentative contents: Chapter One: Defining ICT Infrastructure. Chapter Two: Introductory Business and Technology Strategy Concepts. Chapter Three: Why we Build ICT Infrastructure. Chapter Four: Understanding Your O... MORErganization. Chapter Five: What Business Processes need Improvement or Innovation? Chapter Six: Measuring the Business Value of ICT Resources. Chapter Seven: Best Practices for Documenting Business Change. Chapter Eight: Best Practices for Documenting Technology Recommendations. Chapter Nine: The Business-Driven Infrastructure Design Cycle.

Expert guidance for building an information communication and technology infrastructure that provides best in business intelligence Enterprise performance management (EPM) technology has been rapidly advancing, especially in the areas of predictive analysis and cloud-based solutions.

Praise for Business Intelligence Applied "Michael Gendron stresses the importance of managers developing a good understanding of the organization's ICT value proposition as well as the tools to create it. . . .This approach to Business Intelligence value, mediated by ICT infrastructure, is a solid contribution to the management literature that will be of interest to information systems professionals on both the management and technology sides and to general managers as well." --William K. Holstein , Professor of Strategy and IT, Lorange Institute of Business, Zurich Build an optimal information communication and technology infrastructure We can now envision the day when BI systems will not only pull meaningful interrelationships out of data but also improve decision making with insights that lead to improved business processes. Revealing essential information for building an optimal and effective information and communication technology (ICT) infrastructure, Business Intelligence Applied covers: Making sense of the flood of incoming data your business faces from social networks, Tweets, and e-mail Why you need to build ICT infrastructure to support your business processes How ICT produces value Understanding your organization and its competitive environment Measuring the business value of ICT Best practices for documenting process change Best practices for documenting technology recommendations Read Business Intelligence Applied and unleash its power within your organization.

Foreword xi

Preface xv

Acknowledgments xvii

Part One Introducing ICT Strategy

Chapter 1 Defining Information and Communication Technology Infrastructure 3

ICT and Business Intelligence 4

ICT Value Management 5

Business-Driven Infrastructure Design 18

ICT Infrastructure Defined 20

Conclusion 23

Notes 24

Chapter 2 Introductory Business and Technology Strategy Concepts 27

Introduction to Business and Technology Strategy 28

Budgeting Technology Exp... MOREenditures 47

Conclusion 49

Notes 50

Chapter 3 Why Build an ICT Infrastructure to Support Business Processes? 51

Reasons to Build an ICT Infrastructure 52

Business Processes in an Organizational Context 59

Organizations, Supply Chains, Value Chains, and Processes 67

A Summary: What Is a Process? 73

Conclusion 74

Notes 75

Part Two Understanding How ICT Produces Value

Chapter 4 Understanding Your Organization and Its Competitive Environment 79

Organizational Value Propositions 80

Value Search Models: Internal and External Analysis 81

Value Models: Environmental Scanning 97

Conclusion 106

Notes 106

Chapter 5 Process Improvement or Innovation? 107

Improvement versus Innovation 107

Determining a Starting Point 110

Organizational Enablers 112

ICT as an Enabler 116

ICT Constraints 121

Summary of Enablers of Process Change 122

Conclusion 123

Notes 123

Chapter 6 Measuring the Business Value of ICT 125

Introductory Theories 125

Technology Justification Models 127

Balanced Scorecard 143

Conclusion 150

Notes 150

Part Three Best Practices

Chapter 7 Best Practices for Documenting Process Change 155

Design Documents 155

Process Design Diagram Set 156

Business Process Modeling 156

Using TSI to Introduce BPM 173

Conclusion 185

Notes 186

Chapter 8 Best Practices for Documenting Technology Recommendations 187

ICT Design Documents 188

ICT Infrastructure Diagram Set 189

ICT Infrastructure Modeling 189

Conclusion 210

Notes 211

Chapter 9 The Business-Driven Infrastructure Design Cycle 213

The BDID Process 213

Members of the ICT Design Team 216

BDID Phases 216

Conclusion 235

Note 235

Appendix 237

About the Author 247

Index 249

MICHAEL S. GENDRON, PhD, is a Professor at Central Connecticut State University and an ICT strategy consultant. He speaks regularly at academic and professional conferences globally, as well as participates in Internet governance activities.

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