Rent 9780470639948 | Business Ethics : An Organizational Systems Approach to Designing Ethical Organizations

Summary Table of Contents

Collins Business Ethics: An Organization Systems Approach to Designing Ethical Organizations provides theoretical and practical information to help create organizations of high integrity and superior performance. The text offers ways to design organizations that reinforce ethical behavior and reduce risks. Its organized based on an "Optimal Ethics Systems Model" which includes ethical job candidates, decision making, training, officers and hotlines, leadership, work goals and performance appraisals, environmental management, and community outre... MORE

Background	p. 1
Unethical Behaviors in Organizations and Human Nature	p. 3
Daily Occurrence of Ethical Dilemmas	p. 5
Unethical Behaviors at Work	p. 6
Extent	p. 6
Managers as Victims	p. 7
Profession and Industry Issues	p. 8
Operation Areas	p. 10
Costs Associated with Unethical Behaviors	p. 10
Legal Costs	... MOREp. 11
Employee Theft	p. 12
Monitoring Costs	p. 13
Reputation Costs	p. 13
Abusive Treatment Costs	p. 13
Recruitment and Turnover Costs	p. 14
Competitive Advantages of Ethical Organizations	p. 14
Tips and Techniques	p. 16
Best Practice in Use	p. 17
Let's Build a Building	p. 18
Human Nature	p. 18
Born with Prior Knowledge of Right and Wrong	p. 19
Born Good	p. 19
Born with Inherited Sin	p. 19
Born Morally Neutral	p. 20
Cognitive Development	p. 20
Stages of Moral Development	p. 21
Lies and Cheating	p. 24
Why Do Good People Behave Unethically?	p. 26
Unintended Unethical Behaviors	p. 27
Choosing Between Competing Values	p. 27
Intentional Unethical Behaviors	p. 28
Failure to Report Unethical Behaviors	p. 30
Summary	p. 31
Key Words	p. 31
Chapter Questions	p. 31
In the Real World: Enron	p. 31
Ancillary Materials	p. 32
Notes	p. 33
An Historical Perspective on Business Ethics	p. 39
Economic Growth and Business Ethics in Precapitalist America	p. 41
Christopher Columbus's Arrival	p. 41
Roanoke and Jamestown Settlements	p. 42
Plymouth Settlement	p. 42
Buildup to the Revolutionary War	p. 43
Freedom, Rights, and the Ethics of Capitalism	p. 44
Adam Smith's Capitalism	p. 45
Smith on Labor Issues	p. 46
Economic Growth under Capitalism	p. 47
The Industrial Revolution	p. 47
New Laws: Antitrust, Charters, and Liabilities	p. 48
Labor Issues	p. 49
Slavery	p. 49
Strikes and Labor Unions	p. 50
Let's Build a Building	p. 52
Wages and Compensation	p. 53
Best Practice in Use	p. 56
Further Expansion of Stakeholder Rights	p. 57
Federal Sentencing Guidelines	p. 58
B Corporation	p. 60
The Optimal Ethics Systems Model	p. 62
Tips and Techniques	p. 63
Summary	p. 64
Key Words	p. 65
Chapter Questions	p. 65
In the Real World: Enron	p. 65
Ancillary Materials	p. 66
Notes	p. 66
Getting Everyone on Board	p. 71
Hiring Ethical People	p. 73
Importance of an Ethics Screen	p. 74
The Six-Step Ethics Job Screen Process	p. 75
Ethics Screen Notice	p. 76
Best Practice in Use	p. 76
Legal Ground Rules	p. 77
Title VII of the Civil Rights Act	p. 78
Disparate Impacts	p. 78
Affi rmative Action	p. 79
Other Legal Issues	p. 80
Behavioral Information	p. 81
Resumes	p. 81
Reference Checks	p. 82
Tips and Techniques	p. 83
Background Checks	p. 84
Integrity Tests	p. 85
Let's Build a Building	p. 86
Personality Traits and Related Characteristics	p. 87
Conscientiousness	p. 88
Organizational Citizenship Behavior	p. 89
Social Dominance Orientation and Bullying	p. 91
Mental Disability Tests	p. 92
Interview Questions	p. 93
Previous Ethical Dilemmas	p. 93
Visual Lie Detection	p. 94
Realistic Job Previews	p. 94
Post-Interview Tests	p. 94
Drug Testing	p. 95
Polygraphs	p. 95
Summary	p. 98
Key Words	p. 98
Chapter Questions	p. 99
In the Real World: Enron	p. 99
Ancillary Materials	p. 99
Notes	p. 100
Codes of Ethics and Codes of Conduct	p. 105
Difference between a Code of Ethics and a Code of Conduct	p. 107
Purpose and Importance of Codes	p. 107
Demonstrate Managerial Concern for Ethics	p. 108
Convey a Particular Set of Values and Obligations	p. 109
Meet Legal Requirements and Industry Trends	p. 110
Positive Impact on Employee Behaviors	p. 111
Code of Ethics Content	p. 111
International Codes	p. 112
Creating a Code of Ethics	p. 115
Let's Build a Building	p. 117
Connecting Code of Ethics to Strategic Planning	p. 117
Code of Conduct Content	p. 120
Tips and Techniques	p. 121
Code of Conduct Relevancy	p. 121
Business Gratuities	p. 122
Email	p. 122
Best Practice in Use	p. 123
Implementing an Effective Code Communication Strategy	p. 124
Annual Code of Ethics Assessment	p. 125
Summary	p. 128
Key Words	p. 129
Chapter Questions	p. 129
In the Real World: Enron	p. 129
Ancillary Materials	p. 130
Notes	p. 131
Ethical Decision Making	p. 135
Ethical Behavior Model	p. 136
Individual Characteristics (A)	p. 139
Ethical Beliefs and Sensitivities (B)	p. 140
Ethical Intuitions (C)	p. 140
Theory of Planned Behavior (D)	p. 142
Issue's Moral Intensity (E)	p. 143
Organization Characteristics (F)	p. 144
Ethical Intentions (G)	p. 144
Rational Ethical Decision Making (H)	p. 145
Rotary International's Four-Way Test	p. 146
Raytheon's Ethics Quick Test	p. 146
Best Practice in Use	p. 147
A Systematic Rational Ethical Decision-Making Framework	p. 147
The Six Ethical Theories	p. 149
Let's Build a Building	p. 150
Reaching a Moral Conclusion	p. 158
Persuading Others	p. 161
Tips and Techniques	p. 162
Ten "Ethical Hazard Approaching" Signs	p. 163
Summary	p. 164
Key Words	p. 164
Chapter Questions	p. 164
In the Real World: Enron	p. 164
Ancillary Materials	p. 165
Notes	p. 166
Ethics Training	p. 169
Building Trust and an Ethical Culture	p. 170
Extent of Ethics Training	p. 171
Who to Train	p. 172
Web-Based Ethics Training	p. 172
The Workshop Facilitator	p. 173
Framing the Training Workshop	p. 174
Ethics Training Options	p. 175
Ethical Culture Assessment	p. 176
Code of Conduct Analysis	p. 178
Code of Conduct Content	p. 178
Applying the Code of Conduct to Specifi c Situations	p. 179
Best Practice in Use	p. 179
Outcome of Code of Conduct Violations	p. 180
Typical Behaviors Experienced	p. 180
Let's Build a Building	p. 181
Apply the Systematic Rational Ethical Decision-Making Framework	p. 182
Tips and Techniques	p. 182
Create Business Ethics Scenarios for Discussion	p. 184
Fraud and Theft Exploration	p. 185
Level of Moral Development Analysis	p. 187
Ethics Personality Measures	p. 187
Benchmark to an Ideal Employee	p. 189
Work as a Calling	p. 192
Assessing the Ethics Training Workshops	p. 192
Summary	p. 193
Key Words	p. 194
Chapter Questions	p. 194
In the Real World: Enron	p. 194
Ancillary Materials	p. 195
Notes	p. 196
Respecting Employee Diversity	p. 201
Four Dimensions of Diversity	p. 202
Permanent Dimension	p. 203
Evolving Dimension	p. 204
Personality Dimension	p. 204
Organizational Dimension	p. 204
History of Ethnic and Religious Diversity and Discrimination	p. 205
Population Diversity Growth	p. 205
Discriminatory Employment Practices	p. 206
Illegal (Undocumented) Immigrants	p. 206
Self-Categorization	p. 207
Workplace Discrimination	p. 207
Gender Discrimination Issues	p. 208
Race and Ethnicity Discrimination Issues	p. 211
Religious Discrimination Issues	p. 212
Age Discrimination Issues	p. 212
Disability Discrimination Issues	p. 213
Sexual Orientation Discrimination Issues	p. 214
Harassment	p. 215
Dating, Sexual Harassment, and Hostile Work Environment	p. 215
Let's Build a Building	p. 216
Retaliation for Discrimination Claim	p. 217
Competitive Advantages of Diversity Management	p. 217
Best Operational Practices for Managing Diversity	p. 218
Best Practice in Use	p. 219
Implementing a Diversity Initiative	p. 220
Diversity Training	p. 221
Diversity Discussion Guidelines	p. 222
Tips and Techniques	p. 223
Diversity Training Exercises	p. 223
Who Are You?	p. 224
Dominant Group and Subordinate Group Awareness	p. 224
The Dominant Group's Status	p. 225
Implicit Attitude Test (IAT)	p. 226
Experiences Being Prejudged	p. 227
Individual Uniqueness and Commonalities	p. 227
Sexual Harassment	p. 227
Communication Style	p. 228
Summary	p. 230
Key Words	p. 230
Chapter Questions	p. 230
Ancillary Materials	p. 230
In the Real World: Enron	p. 231
Notes	p. 232
Daily Internal Operations	p. 237
Ethics Reporting Systems	p. 239
Employee Silence on Ethical Misconduct	p. 240
Extent of Employee Silence	p. 241
Reasons for Employee Silence	p. 242
Ethically Approachable Managers	p. 245
Ethics & Compliance Offi cer	p. 247
ECO Duties and Skills	p. 247
Tips and Techniques	p. 248
Managing an Internal Reporting System	p. 249
Ombudsperson	p. 250
Best Practice in Use	p. 251
Chaplains	p. 251
Let's Build a Building	p. 252
Assist Lines	p. 252
Types of Inquiries	p. 253
Effective Assist Lines	p. 253
How an Assist Line Works	p. 254
Whistle-blowing	p. 255
When to Blow the Whistle	p. 255
The False Claims Act	p. 256
Reporting Tax Fraud	p. 258
Whistle-blower Protection Laws	p. 258
Sarbanes-Oxley Act of 2002 (SOX)	p. 259
Negative Outcomes for Whistle-blowers	p. 260
Summary	p. 260
Key Words	p. 261
Chapter Questions	p. 261
In the Real World: Enron	p. 261
Ancillary Materials	p. 262
Notes	p. 263
Managers as Ethical Leaders and Role Models	p. 267
Managers as Ethical Role Models	p. 269
Role Modeling	p. 269
Stage of Moral Development and Ethical Role Models	p. 270
Personal Integrity	p. 271
Managerial Power and Leadership Styles	p. 272
Exercise of Power	p. 272
Authoritarian Leadership Style	p. 272
Participatory Leadership Style	p. 273
Ethical Leadership	p. 274
Ethical Leadership Survey	p. 275
Tips and Techniques	p. 276
Virtue Ethics Survey	p. 276
Servant Leadership	p. 278
Best Practice in Use	p. 279
Employee Feedback	p. 279
A Great Place to Work	p. 280
Let's Build a Building	p. 281
Organization and Work Goals	p. 282
Holistic Organizational Goals	p. 282
Stretch Goals	p. 282
Goal Setting	p. 283
Stress Management	p. 284
Employee Performance Appraisals	p. 285
Unethical Behaviors	p. 286
Living Up to the Code of Ethics Performance Appraisals	p. 287
Ideal Employee Attitudes and Behaviors Performance Appraisals	p. 288
Collection and Evaluation Issues	p. 289
Performance Appraisal Feedback	p. 290
Disciplining Work Rule Violations	p. 291
Major Infractions	p. 291
Minor Infractions	p. 292
Forgiveness	p. 293
Summary	p. 294
Key Words	p. 294
Chapter Questions	p. 294
In the Real World: Enron	p. 295
Ancillary Materials	p. 295
Notes	p. 296
Engaging and Empowering Ethical Employees	p. 301
Extent of Employee Engagement	p. 303
Engaging Employees	p. 304
Human Needs	p. 304
Job Satisfaction	p. 306
Organizational Justice	p. 307
Unethical Bullies	p. 308
Meaningful Work	p. 309
Measuring Employee Engagement	p. 310
Employee Empowerment	p. 312
Best Practice in Use	p. 312
Who to Empower?	p. 312
Measuring a Manager's Empowerment Behaviors	p. 314
Let's Build a Building	p. 316
Empowering Through Teams	p. 316
Empowering Effective Teams	p. 316
Open Book Management	p. 319
Tips and Techniques	p. 320
Appreciative Inquiry	p. 320
Daily Performance Refl ections	p. 322
Empowering Through Group-Based Financial Incentives	p. 322
Scanlon-Type Gainsharing Plans	p. 322
Profit Sharing	p. 324
Stock Option and Stock Purchase Plans	p. 324
Employee Stock Option Plans (ESOPs)	p. 325
Cooperatives	p. 326
Summary	p. 327
Key Words	p. 327
Chapter Questions	p. 327
In the Real World: Enron	p. 327
Ancillary Materials	p. 328
Notes	p. 329
Being a Good Citizen	p. 333
Environmental Management	p. 335
Environmental Trends and Climate Change	p. 337
Environmental Trends	p. 337
Climate Change	p. 338
Climate Change Impacts	p. 339
Environmental Organizations	p. 340
Government and Market Responses	p. 341
Government Regulation	p. 341
International Agreements	p. 342
Cap and Trade and Climate Exchanges	p. 343
Other Efforts	p. 344
Competitive Advantages of Being Eco-Friendly	p. 345
Going Green Examples	p. 346
Walmart	p. 346
Green Business Parks	p. 347
Going Green Actions	p. 348
Tips and Techniques	p. 349
Let's Build a Building	p. 351
Managing the Environmental Change Process	p. 352
Green Mission Statement	p. 354
Green Suppliers	p. 355
Best Practice in Use	p. 356
Environmental Management System (EMS)	p. 357
Environmental Risk Assessment	p. 358
The Natural Step (TNS) Framework and Cost Reductions	p. 359
Product Packaging and Design	p. 361
Green Buildings	p. 361
Environmental Performance Indicators and Sustainability Reporting	p. 363
Carbon Offsets and Green Philanthropy	p. 364
Summary	p. 364
Key Words	p. 365
Chapter Questions	p. 365
In the Real World: Enron	p. 365
Ancillary Materials	p. 366
Notes	p. 367
Community Outreach and Respect	p. 373
Extent of Social Responsibilities	p. 374
Work-Life Balance	p. 376
Business Case for Community Involvement	p. 377
International Corporate Citizenship	p. 379
Double Standards Problem	p. 379
United Nations Global Compact Principles	p. 380
Managing Stakeholders	p. 382
Interpenetrating Systems Model	p. 382
Multiple Stakeholder Demands	p. 384
Stakeholder Dialogues	p. 385
Philanthropy and Volunteerism	p. 387
Let's Build a Building	p. 388
What to Give	p. 388
Giving Money	p. 389
Giving Products or Services	p. 389
Tips and Techniques	p. 390
Giving Skills	p. 390
Giving Job Opportunities	p. 391
Social Entrepreneurship	p. 392
To Whom to Give	p. 392
Reactive Giving	p. 393
Outsource Giving	p. 393
Strategic Philanthropy	p. 394
Community Involvement Management Process	p. 398
Community Involvement as Employee Training	p. 399
Best Practice in Use	p. 400
Networking	p. 401
Community Reputation Assessment	p. 402
Social Performance Reporting	p. 403
Summary	p. 404
Key Words	p. 404
Chapter Questions	p. 404
In the Real World: Enron	p. 405
Ancillary Materials	p. 405
Notes	p. 406
Index	p. I-1
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