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Business Communication Today

ISBN: 9780130845139 | 0130845132
Edition: 6th
Format: Hardcover
Publisher: Prentice Hall
Pub. Date: 7/1/1999

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SummaryTable of Contents
This best selling text brings all the pieces of business communication together. The text powerfully demonstrates how to communicate effectively through real-world company examples and real-life business situations. New to this edition, a case for critical thinking at the end of each part, integrated exercises, exploring the best of web exercises, and extensive chapters on technology. >
Prefacexv
PART 1 FOUNDATIONS OF BUSINESS COMMUNICATION1(88)
Chapter 1: Understanding Business Communication
2(32)
Chapter 2: Listen... MORE
34(26)
Chapter 3: Communicating Interculturally
60(29)
PART 2 THE WRITING PROCESS89(108)
Chapter 4: Planning Audience-Centered Business Messages
90(32)
Chapter 5: Organizing and Composing Audience-Centered Business Messages
122(40)
Chapter 6: Revising Audience-Centered Business Messages
162(35)
PART 3 LETTERS, MEMOS, E-MAIL,AND OTHER BRIEF MESSAGES197(138)
Chapter 7: Writing Routine, Good-News, and Goodwill Messages
198(46)
Chapter 8: Writing Bad-News Messages
244(42)
Chapter 9: Writing Persuasive Messages
286(49)
PART 4 INFORMATION AND TECHNOLOGY335(102)
Chapter 10: Communicating Information through the Internet and Other Technologies
336(30)
Chapter 11: Finding, Evaluating, and Processing Information
366(32)
Chapter 12: Communicating Information through Graphs and Other Visuals
398(39)
PART 5 REPORTS AND ORAL PRESENTATIONS437(150)
Chapter 13: Communicating through Reports
438(30)
Chapter 14: Planning, Organizing, and Writing Reports and Proposals
468(42)
Chapter 15: Completing Formal Reports and Proposals
510(50)
Chapter 16: Giving Speeches and Oral Presentations
560(27)
PART 6 EMPLOYMENT MESSAGES587(72)
Chapter 17: Writing Resumes and Application Letters
588(38)
Chapter 18: Interviewing for Employment and Following Up
626(33)
PART 7 SPECIAL TOPICS IN BUSINESS COMMUNICATION659
Component Chapter A: Format and Layout of Business Documents
660(26)
Component Chapter B: Documentation of Report Sources
686
Appendix I: Fundamentals of Grammar and UsageA-1(18)
Appendix II: Correction SymbolsA-19
ReferencesR-1
AcknowledgmentsAC-1
Organization/Company/Brand IndexI-1(3)
Subject IndexI-4

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