The fourth edition of Business Communication by Krizan, Merrier, Jones, and Harcourt is designed to drive your academic and career success through the development of strong communication skills. With a fresh new design and the most current coverage to date, the text is organized around the traditional content of an introductory course including memos and letters, reports, career communications, oral communications and global and multicultural issues. There is also a strong focus on technology and how it directly affects communication. Book jacket.