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Building the High-Trust Organization : Strategies for Supporting Five Key Dimensions of Trust

ISBN: 9780470394724 | 0470394722
Edition: 1st
Format: Hardcover
Publisher: Jossey-Bass
Pub. Date: 4/19/2010

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The book describes a research-based trust model and provides an explanation and practical applications for each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification.Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust- in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews will represent diverse organizational positions, responsibilities, perspectives, and geographic locations. Finally, the book will discuss how individuals and organizations can develop a personal trust profile important for implementing a practical set of trust-building processes, practices, and protocols.


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