Ongoing Crisis Communication : Planning, Managing, and Responding
ISBN: 9781412983105 | 141298310X
Edition: 3rdFormat: Paperback
Publisher: SAGE Publications, Inc
Pub. Date: 1/24/2011
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Crisis communication is the life blood of crisis management: when communication is ineffective so is the crisis management effort. This book emphasizes the role of communication throughout the crisis management process. W. Timothy Coombs uses a three-staged approach to crisis management-pre-crisis, crisis, and post-crisis. He reviews the latest research, explains how crisis communication can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation. New to the Third Edition: Provi... MORE
| Preface | |
| A Need for More Crisis Management Knowledge | |
| Crisis Management Defined | |
| The Initial Crisis Management Framework | |
| Outline of the Three-Stage Approach | |
| Importance of Crisis Management | |
| Conclusion | |
| Discussion Questions | |
| Effects of the Online World on Crisis Communication and Crisis Management | |
| Effects o... MORE | |
| Conclusion | |
| Proactive Management Functions and Crisis Management | |
| Issues Management | |
| Interrelationship between the Proactive Management Functions | |
| Conclusion | |
| Discussion Questions | |
| The Crisis Prevention Process | |
| Identify Sources to Scan | |
| Information Collection | |
| Analysis: Knowledge Creation | |
| Summary | |
| Action | |
| Evaluation | |
| Conclusion | |
| Discussion Questions | |
| Crisis Preparation: Part I | |
| Diagnosing Crisis Vulnerabilities | |
| Crisis Types | |
| Crisis Management Teams | |
| Enacting the Crisis Management Plan | |
| Special Considerations | |
| The Spokesperson | |
| Conclusion | |
| Discussion Questions | |
| Crisis Preparation: Part II | |
| The Crisis Management Plan | |
| Preparation of the Crisis Communication System | |
| Stakeholders and Preparation | |
| Conclusion | |
| Discussion Questions | |
| Crisis Recognition | |
| Selling the Crisis | |
| Crises and Information Needs | |
| Information Gathering | |
| Information Processing: The Known | |
| Information-Processing Problems | |
| Information-Processing Mechanisms | |
| Conclusion | |
| Discussion Questions | |
| Crisis Response | |
| Form and the Crisis Response | |
| Content and the Crisis Response | |
| Crisis Response and Strategies | |
| Social Media Considerations | |
| Follow-Up Communication | |
| Conclusion | |
| Discussion Questions | |
| Postcrisis Concerns | |
| Crisis Evaluation | |
| Memory and Learning | |
| Postcrisis Actions | |
| Conclusion | |
| Discussion Questions | |
| Appendix: Possible Case Studies | |
| Epilogue | |
| References | |
| Table of Contents provided by Ingram. All Rights Reserved. |
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