You may extend rentals at any time.


ISBN: 9781111221348 | 1111221340
Edition: 10th
Format: Hardcover
Publisher: South-Western College Pub
Pub. Date: 1/1/2012

Why Rent from Knetbooks?

Because Knetbooks knows college students. Our rental program is designed to save you time and money. Whether you need a textbook for a semester, quarter or even a summer session, we have an option for you. Simply select a rental period, enter your information and your book will be on its way!

Top 5 reasons to order all your textbooks from Knetbooks:

  • We have the lowest prices on thousands of popular textbooks
  • Free shipping both ways on ALL orders
  • Most orders ship within 48 hours
  • Need your book longer than expected? Extending your rental is simple
  • Our customer support team is always here to help
MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Tenth Edition is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs and (2) the need organizations and their people have to be guided by effective leadership. An underlying theme of this edition is Enterprise 2.0, meaning the use of social media in business.

Related Products

  • Inst Accs For Xtra Dn Infotrac
    Inst Accs For Xtra Dn Infotrac
  • Management Meeting and Exceeding Customer Expectations (with InfoTrac & Xtra Printed Access Card)
    Management Meeting and Exceedi...
  • Management: Meeting and Exceeding Customer Expectations (InfoTrac® & Xtra Bind-in Card), 9th Edition
    Management: Meeting and Exceed...
  • Outlines and Highlights for Management : Meeting and Exceeding Customer Expectations by Plunkett ISBN
    Outlines and Highlights for Ma...
  • Study Guide for Plunkett/Attner/Allen's Management: Meeting and Exceeding Customer Expectations, 9th
    Study Guide for Plunkett/Attne...
  • Taking the Lead Student Telecourse Guide for Plunkett/Allen/Attner's Management, 10th
    Taking the Lead Student Teleco...
  • Taking the Lead Telecourse Guide for Plunkett/Attner/Allen’s Management: Meeting and Exceeding Customer Expectations, 9th
    Taking the Lead Telecourse Gui...
  • Xtra! Access Passport-Management
    Xtra! Access Passport-Management

Please wait while this item is added to your cart...