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Delivering Knock Your Socks Off Service

ISBN: 9780814473658 | 0814473652
Edition: 4th
Format: Paperback
Publisher: Amacom Books
Pub. Date: 10/20/2006

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With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service... you have to knock their socks off!

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