Delivering Knock Your Socks Off Service
Delivering Knock Your Socks Off Service
- ISBN 13:
9780814473658
- ISBN 10:
0814473652
- Edition: 4th
- Format: Paperback
- Copyright: 10/20/2006
- Publisher: Amacom Books
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Summary
With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service... you have to knock their socks off!