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Systems Analysis And Design

by: SHELLY/CASHMAN/ROSENBLATT

Systems Analysis And Design

by: SHELLY/CASHMAN/ROSENBLATT

ISBN 13:
9780619255107
ISBN 10:
0619255102
Edition: 6th
Format: Paperback
Copyright: 03/16/2005
Publisher: Course Technology
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Summary

Building on the proven pedagogy of its predecessors, Systems Analysis and Design, Sixth Edition presents a clear introduction to systems analysis and design. Students will find concepts easy-to-understand through the clear writing style and full-color figures that illustrated current technology and trends.

Introduction to Systems Analysis and Design

Objectives

(1)

Introduction

(2)

The Impact of Information Technology

(1)

The Future of IT

(1)

The Role of Systems Analysis and Design

(1)

Who Develops Information Systems?

(1)

Information System Components

(3)

Hardware

(1)

Software

(1)

Data

(1)

Processes

(1)

People

(1)

Understanding the Business

(1)

Business Profile

(1)

Business Models

(1)

New Kinds of Companies

(1)

Case in Point 1.1: Cloud Nine Financial Advisors

(1)

Impact of the Internet

(3)

B2C (Business-to-Consumer)

(1)

B2B (Business-to-Business)

(1)

Web-Based System Development

(1)

How Business Uses Information Systems

(3)

Enterprise Computing Systems

(1)

Transaction Processing Systems

(1)

Business Support Systems

(1)

Knowledge Management Systems

(1)

User Productivity Systems

(1)

Information Systems Integration

(1)

Information System Users and Their Needs

(1)

Top Managers

(1)

Middle Managers and Knowledge Workers

(1)

Supervisors and Team Leaders

(1)

Operational Employees

(1)

Systems Development Tools and Techniques

(2)

Modeling

(1)

Prototyping

(1)

Computer-Aided Systems Engineering (CASE) Tools

(1)

Systems Development Methods

(2)

Structured Analysis

(1)

Object-Oriented Analysis

(1)

Joint Application Development and Rapid Application Development

(1)

Other Development Strategies

(1)

The Systems Development Life Cycle

(3)

Systems Planning

(1)

Systems Analysis

(1)

Systems Design

(1)

Systems Implementation

(1)

Systems Operation, Support, and Security

(1)

Systems Development Guidelines

(1)

Planning

(1)

Involve the Users Throughout the Development Process

(1)

Listening Is Very Important

(1)

Create a Timetable with Major Milestones

(1)

Identify Interim Checkpoints

(1)

Remain Flexible

(1)

Develop Accurate Cost and Benefit Information

(1)

Information Technology Department

(1)

Application Development

(1)

Systems Support and Security

(1)

Case in Point 1.2: Global Hotels and Momma's Motels

(1)

User Support

(1)

Database Administration

(1)

Network Administration

(1)

Web Support

(1)

Case in Point 1.3: What Should Lisa Do?

(1)

The Systems Analyst Position

(2)

Responsibilities

(1)

Required Skills and Background

(1)

Certification

(1)

Career Opportunities

(1)

Case in Point 1.4: Just-in-Time Airfreight, Inc.

(1)

Chapter Summary

(2)

Key Terms and Phrases

(1)

Learn It Online

(1)

Case-Sim: SCR Associates

(1)

Chapter Exercises

(1)

Apply Your Knowledge

(2)

Case Studies

(4)

New Century Health Clinic

(1)

Personal Trainer, Inc.

(1)

Original Kayak Adventures

(2)

Chapter Capstone Case: SoftWear, Limited

(4)

PHASE 1: SYSTEMS PLANNING

Analyzing the Business Case

Objectives

(1)

Introduction

(2)

Strategic Planning---A Framework for IT Systems Development

(3)

Strategic Planning Overview

(1)

From Strategic Plans to Business Results

(2)

Case in Point 2.1: Lo Carb Meals

(2)

A Business Example

(1)

The Role of the IT Department in Project Evaluation

(1)

The Future

(1)

Case in Point 2.2: Attaway Airlines, Part One

(1)

Information Systems Projects

(2)

Main Reasons for Systems Projects

(2)

Case in Point 2.3: Trent College

(4)

Factors that Affect Systems Projects

(1)

Internal Factors

(1)

External Factors

(2)

Project Management Tools

(1)

Risk Management

(1)

Evaluation of Systems Requests

(1)

Systems Request Forms

(1)

Systems Review Committee

(1)

Overview of Feasibility

(3)

Operational Feasibility

(1)

Technical Feasibility

(1)

Economic Feasibility

(1)

Schedule Feasibility

(1)

Evaluating Feasibility

(1)

Setting Priorities

(2)

Factors that Affect Priority

(1)

Discretionary and Nondiscretionary Projects

(1)

Case in Point 2.4: Attaway Airlines, Part Two

(1)

Preliminary Investigation Overview

(8)

Interaction with Managers and Users

(1)

Planning the Preliminary Investigation

(1)

Step 1: Understand the Problem or Opportunity

(1)

Step 2: Define the Project Scope and Constraints

(1)

Step 3: Perform Fact-Finding

(2)

Step 4: Evaluate Feasibility

(1)

Step 5: Estimate Project Development Time and Cost

(1)

Step 6: Present Results and Recommendations to Management

(1)

Chapter Summary

(1)

Key Terms and Phrases

(1)

Learn It Online

(1)

Case-Sim: SCR Associates

(1)

Chapter Exercises

(1)

Apply Your Knowledge

(2)

Case Studies

(5)

New Century Health Clinic

(1)

Personal Trainer, Inc.

(1)

Action Office Products

(1)

Original Kayak Adventures

(1)

Town of Eden Bay

(3)

Chapter Capstone Case: SoftWear, Limited

(7)

PHASE 2: SYSTEMS ANALYSIS

Requirements Modeling

Objectives

(1)

Introduction

(2)

Systems Analysis Phase Overview

(1)

Systems Analysis Activities

(1)

Systems Analysis Skills

(1)

Team-Oriented Methods and Techniques

(1)

Joint Application Development

(2)

User Involvement

(1)

JAD Participants and Roles

(1)

JAD Advantages and Disadvantages

(1)

Rapid Application Development

(3)

RAD Phases and Activities

(1)

RAD Objectives

(1)

RAD Advantages and Disadvantages

(1)

Case in Point 3.1: North Hills Consulting

(1)

Modeling Tools and Techniques

(3)

Case Tools

(1)

Functional Decomposition Diagrams

(1)

Unified Modeling Language

(2)

System Requirements Checklist

101

(2)

Outputs

101

(1)

Inputs

102

(1)

Processes

102

(1)

Performance

102

(1)

Controls

102

(1)

Future Growth, Costs, and Benefits

103

(1)

Scalability

103

(1)

Total Cost of Ownership

103

(1)

Fact-Finding

104

(3)

Fact-Finding Overview

104

(1)

Who, What, Where, When, How, and Why?

105

(1)

The Zachman Framework

106

(1)

Interviews

107

(4)

Step 1: Determine the People to Interview

107

(1)

Step 2: Establish Objectives for the Interview

107

(1)

Step 3: Develop Interview Questions

108

(1)

Step 4: Prepare for the Interview

109

(1)

Step 5: Conduct the Interview

110

(1)

Step 6: Document the Interview

110

(1)

Step 7: Evaluate the Interview

111

(1)

Case in Point 3.2: Deep River College

111

(1)

Unsuccessful Interviews

111

(1)

Case in Point 3.3: FastPak Overnight Package System

112

(1)

Other Fact-Finding Techniques

112

(6)

Document Review

112

(1)

Observation

112

(2)

Questionnaires and Surveys

114

(1)

Sampling

115

(1)

Research

116

(2)

Interviews versus Questionnaires

118

(1)

Case in Point 3.4: CyberStuff

118

(1)

Documentation

119

(3)

The Need for Recording the Facts

119

(1)

Software Tools

119

(3)

Preview of Data and Process Modeling

122

(1)

Chapter Summary

122

(2)

Key Terms and Phrases

124

(1)

Learn It Online

125

(1)

Case-Sim: SCR Associates

126

(1)

Chapter Exercises

127

(1)

Apply Your Knowledge

128

(2)

Case Studies

130

(3)

New Century Health Clinic

130

(1)

Personal Trainer, Inc.

131

(1)

Baxter Community College

132

(1)

Town of Eden Bay

132

(1)

Chapter Capstone Case: SoftWear, Limited

133

(13)

Data and Process Modeling

Objectives

146

(1)

Introduction

146

(2)

Overview of Data and Process Modeling Tools

148

(1)

Data Flow Diagrams

148

(6)

DFD Symbols

148

(6)

Creating a Set of DFDs

154

(9)

Draw a Context Diagram

155

(3)

Draw a Diagram 0 DFD

158

(2)

Draw the Lower-Level Diagrams

160

(3)

Case in Point 4.1: Big Ten University

163

(4)

Data Dictionary

167

(6)

Documenting the Data Elements

168

(1)

Documenting the Data Flows

169

(1)

Documenting the Data Stores

170

(1)

Documenting the Processes

171

(1)

Documenting the Entities

171

(1)

Documenting the Records

172

(1)

Data Dictionary Reports

172

(1)

Process Description Tools

173

(4)

Modular Design

173

(1)

Structured English

173

(2)

Decision Tables

175

(2)

Case in Point 4.2: Rock Solid Outfitters (Part 1)

177

(1)

Decision Trees

177

(1)

Case in Point 4.3: Rock Solid Outfitters (Part 2)

178

(1)

Logical Versus Physical Models

178

(1)

Sequence of Models

178

(1)

Four-Model Approach

178

(1)

Case in Point 4.4: Tip Top Staffing

179

(1)

Chapter Summary

179

(1)

Key Terms and Phrases

180

(1)

Learn It Online

181

(1)

Case-Sim: SCR Associates

182

(1)

Chapter Exercises

183

(1)

Apply Your Knowledge

184

Case Studies

180

(8)

New Century Health Clinic

186

(1)

Personal Trainer, Inc.

187

(1)

Chapter Capstone Case: SoftWear, Limited

188

(8)

Development Strategies

Objectives

196

(1)

Introduction

196

(2)

Development Strategies Overview

198

(1)

The Impact of the Internet

198

(3)

Software as a Service

198

(1)

The Changing Software Marketplace

199

(1)

The Impact of the Internet on Systems Development

199

(2)

Outsourcing

201

(4)

The Growth of Outsourcing

201

(1)

Outsourcing Fees

202

(1)

Outsourcing Issues and Concerns

203

(1)

Offshore Outsourcing

204

(1)

Case in Point 5.1: Turnkey Services

205

(1)

In-House Software Development Options

205

(5)

Make or Buy Decision

205

(1)

Developing Software In-House

206

(1)

Purchasing a Software Package

207

(1)

Customizing a Software Package

208

(1)

Creating User Applications

209

(1)

Role of the Systems Analyst

210

(1)

Analyzing Cost and Benefits

211

(1)

Financial Analysis Tools

211

(1)

Case in Point 5.2: Sterling Associates

211

(2)

Cost-Benefit Analysis Checklist

212

(1)

The Software Acquisition Process

213

(7)

Step I: Evaluate the Information System Requirements

213

(3)

Step 2: Identify Potential Vendors or Outsourcing Options

216

(2)

Step 3: Evaluate the Alternatives

218

(1)

Step 4: Perform Cost-Benefit Analysis

219

(1)

Step 5: Prepare a Recommendation

219

(1)

Step 6: Implement the Solution

220

(1)

Case in Point 5.3: Doug's Sporting Goods

220

(1)

Completion of Systems Analysis Tasks

221

(1)

System Requirements Document

221

(1)

Presentation to Management

221

(1)

The Transition to Systems Design

222

(1)

Preparing for Systems Design Tasks

222

(1)

The Relationship between Logical and Physical Design

223

(1)

Systems Design Guidelines

223

(3)

Systems Design Objectives

224

(2)

Case in Point 5.4: Downtown!

226

(2)

Design Trade-Offs

227

(1)

Prototyping

228

(3)

Prototyping Methods

228

(1)

Prototyping Tools

229

(1)

Limitations of Prototypes

230

(1)

Other Modeling Tools

230

(1)

Chapter Summary

231

(2)

Key Terms and Phrases

233

(1)

Learn It Online

234

(1)

Case-Sim: SCR Associates

235

(1)

Chapter Exercises

236

(1)

Apply Your Knowledge

237

(2)

Case Studies

239

(3)

New Century Health Clinic

239

(1)

Personal Trainer, Inc.

240

(1)

Cutting Edge

241

(1)

Chapter Capstone Case: SoftWear, Limited

242

(4)

PHASE 3: SYSTEMS DESIGN

Output and User Interface Design

Objectives

246

(1)

Introduction

246

(2)

Output Design

248

(3)

Types of Output

248

(3)

Printed and Screen Output

251

(6)

Reports

251

(2)

User Involvement in Report Design

253

(1)

Report Design Principles

254

(2)

Report Design Issues

256

(1)

Designing Character-Based Reports

257

(1)

Case in Point 6.1: Lazy Eddie

257

(4)

Printing Volume and Time Requirements

258

(2)

Output Control and Security

260

(1)

User Interface Design

261

(4)

Evolution of the User Interface

261

(2)

Human-Computer Interaction

263

(2)

Case in Point 6.2: Casual Observer Software

265

(10)

Basic Principles of User-Centered Design

266

(2)

Guidelines for User Interface Design

268

(5)

User Interface Controls

273

(2)

Case in Point 6.3: Trustworthy Insurance Company

275

(1)

Input Design

276

(9)

Input and Data Entry Methods

276

(2)

Input Volume

278

(1)

Designing Data Entry Screens

279

(1)

Input Errors

280

(2)

Source Documents

282

(1)

Input Control

283

(2)

Case in Point 6.4: Boolean Toys

285

(1)

Chapter Summary

285

(2)

Key Terms and Phrases

287

(1)

Learn It Online

288

(1)

Case-Sim: SCR Associates

289

(1)

Chapter Exercises

290

(1)

Apply Your Knowledge

291

(2)

Case Studies

293

(2)

New Century Health Clinic

293

(1)

Personal Trainer, Inc.

293

(1)

Video Superstore

294

(1)

Chapter Capstone Case: SoftWear, Limited

295

(7)

Data Design

Objectives

302

(1)

Introduction

302

(2)

Data Design Concepts

304

(4)

Data Structures

304

(1)

Overview of File Processing

305

(1)

Overview of Database Systems

306

(1)

Database Tradeoffs

307

(1)

DBMS Components

308

(2)

Interfaces for Users, Database Administrators, and Related Systems

309

(1)

Data Manipulation Language

309

(1)

Schema

309

(1)

Physical Data Repository

310

(1)

Web-Based Database Design

310

(3)

Characteristics of Web-Based Design

311

(1)

Internet Terminology

311

(1)

Connecting a Database to the Web

312

(1)

Data Security

313

(1)

Data Design Terminology

313

(4)

Definitions

313

(1)

Key Fields

314

(2)

Referential Integrity

316

(1)

Entity-Relationship Diagrams

317

(5)

Drawing an ERD

318

(1)

Types of Relationships

318

(2)

Cardinality

320

(2)

Case in Point 7.1: TopText Publishing

322

(1)

Normalization

322

(9)

Standard Notation Format

323

(1)

Repeating Groups and Unnormalized Designs

323

(1)

First Normal Form

324

(1)

Second Normal Form

325

(2)

Third Normal Form

327

(2)

A Normalization Example

329

(2)

Case in Point 7.2: CyberToys

331

(2)

Using Codes During Data Design

333

(4)

Overview of Codes

333

(1)

Types of Codes

334

(1)

Developing a Code

335

(2)

Case in Point 7.3: DotCom Tools

337

(1)

Steps in Database Design

337

(1)

Database Models

338

(3)

Relational Databases

338

(2)

Object-Oriented Databases

340

(1)

Data Storage and Access

341

(6)

Strategic Tools for Data Storage and Access

341

(2)

Logical and Physical Storage

343

(1)

Data Storage Formats

344

(1)

Selecting a Data Storage Format

345

(1)

Date Fields

346

(1)

Case in Point 7.4: SoccerMom

347

(1)

Data Control

347

(1)

Chapter Summary

348

(2)

Key Terms and Phrases

350

(1)

Learn It Online

351

(1)

Case-Sim: SCR Associates

352

(1)

Chapter Exercises

353

(1)

ApplyYour Knowledge

354

(2)

Case Studies

356

(2)

New Century Health Clinic

356

(1)

Personal Trainer, Inc.

356

(1)

FastFlight Airlines

357

(1)

Chapter Capstone Case: SoftWear, Limited

358

(4)

System Architecture

Objectives

362

(1)

Introduction

362

(2)

System Architecture Checklist

364

(1)

Enterprise Resource Planning

364

(1)

Case in Point 8.1: ABC Systems

365

(3)

Initial Cost and TCO

366

(1)

Scalability

367

(1)

Web Integration

367

(1)

Legacy System Interface Requirements

367

(1)

Processing Options

368

(1)

Security Issues

368

(1)

Planning the Architecture

368

(3)

Servers

369

(1)

Clients

370

(1)

Client/Server Architecture

371

(8)

Overview

371

(2)

Client/Server Design Styles

373

(1)

Types of Clients: Fat and Thin

374

(1)

Client/Server Tiers

374

(1)

Middleware

375

(1)

Cost-Benefit Issues

375

(1)

Client/Server Performance Issues

376

(3)

Internet-Based Architecture

379

(2)

Developing E-Commerce Solutions In-House

379

(2)

Case in Point 8.2: Small Potatoes, Inc.

381

(3)

Packaged Solutions and E-Commerce Service Providers

381

(1)

Corporate Portals

382

(2)

Processing Methods

384

(1)

Online Processing

384

(1)

Batch Processing

385

(1)

Case in Point 8.3: R/Way Trucking Company

385

(2)

Combined Online and Batch Processing

386

(1)

Network Models

387

(5)

The OSI Reference Model

387

(1)

Network Modeling Tools

387

(1)

Network Topology

388

(2)

Network Protocols and Licensing Issues

390

(1)

Wireless Networks

391

(1)

Case in Point 8.4: Spider IT Services

392

(1)

System Management and Support

392

(4)

Performance Management

392

(1)

Fault Management, Backup, and Disaster Recovery

392

(4)

Systems Design Completion

396

(3)

System Design Specification

396

(1)

User Approval

397

(1)

Presentations

398

(1)

Chapter Summary

399

(2)

Key Terms and Phrases

401

(1)

Learn It Online

402

(1)

Case-Sim: SCR Associates

403

(1)

Chapter Exercises

404

(1)

Apply Your Knowledge

405

(2)

Case Studies

407

(2)

New Century Health Clinic

407

(1)

Personal Trainer, Inc.

407

(2)

Chapter Capstone Case: SoftWear, Limited

409

(5)

PHASE 4: SYSTEMS IMPLEMENTATION

Systems Implementation

Objectives

414

(1)

Introduction

414

(2)

Software Quality Assurance

416

(3)

Software Engineering

416

(1)

International Organization for Standardization (ISO)

417

(2)

Overview of Application Development

419

(1)

Creation of the System Design

419

(1)

Application Development Steps

419

(1)

Project Management

420

(1)

Structured Application Development

420

(8)

Structure Charts

420

(1)

Cohesion and Coupling

421

(2)

Structure Chart Examples

423

(1)

Drawing a Structure Chart

424

(3)

Other Structured Development Tools

427

(1)

Object-Oriented Application Development

428

(1)

Object-Oriented Application Development Compared to Structured Development

428

(1)

Implementation of Object-Oriented Designs

429

(1)

Coding

429

(1)

Programming Environments

429

(1)

Generating Code

430

(1)

Testing the System

430

(1)

Case in Point 9.1: Your Move, Inc.

431

(3)

Unit Testing

431

(1)

Integration Testing

432

(1)

System Testing

432

(2)

Case in Point 9.2: WebTest, Inc.

434

(1)

Documentation

434

(6)

Program Documentation

434

(1)

System Documentation

434

(1)

Operations Documentation

435

(1)

User Documentation

436

(4)

Management Approval

440

(1)

System Installation and Evaluation

440

(1)

Operational and Test Environments

440

(1)

Training

441

(6)

Training Plan

442

(1)

Vendor Training

443

(1)

Outside Training Resources

443

(1)

In-House Training

444

(3)

Data Conversion

447

(1)

Data Conversion Strategies

447

(1)

Data Conversion Security and Controls

447

(1)

System Changeover

447

(3)

Direct Cutover

448

(1)

Parallel Operation

448

(1)

Pilot Operation

449

(1)

Phased Operation

449

(1)

Case in Point 9.3: Global Cooling

450

(1)

Post-Implementation Tasks

450

(3)

Post-Implementation Evaluation

450

(3)

Case in Point 9.4: Yorktown Industries

453

(1)

Final Report to Management

453

(1)

Chapter Summary

453

(3)

Key Terms and Phrases

456

(1)

Learn It Online

457

(1)

Case-Sim: SCR Associates

458

(1)

Chapter Exercises

459

(1)

Apply Your Knowledge

460

(2)

Case Studies

462

(2)

New Century Health Clinic

462

(1)

Personal Trainer, Inc.

462

(1)

Fanciful Crystal

463

(1)

Chapter Capstone Case: SoftWear, Limited

464

(8)

PHASE 5: SYSTEMS OPERATION, SUPPORT, AND SECURITY

Systems Operation, Support, and Security

Objectives

472

(1)

Introduction

472

(2)

Overview of Systems Support and Maintenance

474

(1)

User Support Activities

474

(2)

User Training

474

(1)

Help Desks

474

(1)

Online Chat Support

475

(1)

Maintenance Activities

476

(5)

Corrective Maintenance

478

(1)

Adaptive Maintenance

479

(1)

Perfective Maintenance

479

(1)

Preventive Maintenance

480

(1)

Case in Point 10.1: Outback Outsourcing, Inc.

481

(1)

Managing System Support

481

(2)

Maintenance Team

481

(2)

Case in Point 10.2: Brightside Insurance, Inc.

483

(5)

Managing Maintenance Requests

483

(2)

Establishing Priorities

485

(1)

Configuration Management

485

(1)

Maintenance Releases

485

(2)

Version Control

487

(1)

Baselines

488

(1)

Managing System Performance

488

(6)

Performance and Workload Measurement

489

(1)

Capacity Planning

490

(2)

System Maintenance Tools

492

(2)

System Security

494

(2)

Physical Security

494

(2)

Case in Point 10.3: Outer Banks County

496

(7)

Network Security

497

(2)

Application Security

499

(1)

File Security

500

(1)

User Security

501

(2)

Case in Point 10.4: Chain Link Consulting, Inc.

503

(1)

Backup and Disaster Recovery

503

(1)

System Obsolescence

504

(1)

Facing the Future: Challenges and Opportunities

505

(1)

Predictions

505

(1)

Strategic Planning for IT Professionals

506

(1)

IT Credentials and Certification

507

(1)

Chapter Summary

508

(2)

Key Terms and Phrases

510

(1)

Learn It Online

511

(1)

Case-Sim: SCR Associates

512

(1)

Chapter Exercises

513

(1)

Apply Your Knowledge

514

(2)

Case Studies

516

(3)

New Century Health Clinic

516

(1)

Personal Trainer, Inc.

516

(1)

Tarheel Industries

517

(1)

Mills Imports

518

(1)

Chapter Capstone Case: SoftWear, Limited

519

(3)

THE SYSTEMS ANALYST'S TOOLKIT

Toolkit 1 Communication Tools

Objectives

522

(1)

Introduction

522

(2)

Successful Communication Strategies

524

(1)

Why, Who, What, When, and How

524

(1)

Cultural Context

524

(1)

Know Your Subject

525

(1)

Written Communications

525

(6)

Writing Style and Readability

525

(1)

E-Mail, Memos, and Letters

526

(2)

Reports

528

(3)

Oral Communications

531

(4)

Define the Audience

531

(1)

Define the Objectives

531

(1)

Organize the Presentation

531

(1)

Define Any Technical Terms

531

(1)

Prepare Presentation Aids

532

(1)

Practice

533

(1)

The Presentation

534

(1)

Toolkit Summary

535

(1)

Key Terms and Phrases

535

(1)

Toolkit Exercises

536

(2)

Toolkit 2 Case Tools

Objectives

538

(1)

Introduction

538

(2)

Overview of Case Tools

540

(2)

Case Tools History

540

(1)

The Marketplace for Case Tools

540

(2)

Case Terms and Concepts

542

(4)

Repository

542

(1)

Individual Tools

542

(4)

Integrated Development Environments

546

(1)

Examples of Integrated Development Environments

546

(1)

Pros and Cons of Integrated Development Tools

546

(1)

Case Tool Examples

547

(4)

Visible Analyst

547

(1)

System Architect

548

(2)

Rational Software

550

(1)

Future Trends

551

(4)

New Features

552

(2)

The Emerging Role of Object-Oriented Analysis and Design

554

(1)

Toolkit Summary

555

(1)

Key Terms and Phrases

556

(1)

Toolkit Exercises

557

(1)

Toolkit 3 Financial Analysis Tools

Objectives

558

(1)

Introduction

558

(2)

Describing Costs and Benefits

560

(3)

Cost Classifications

561

(1)

Managing Information Systems Costs and Charges

562

(1)

Benefit Classifications

563

(1)

Cost-Benefit Analysis

563

(10)

Payback Analysis

564

(2)

Using a Spreadsheet to Compute Payback Analysis

566

(1)

Return on Investment Analysis

567

(2)

Using a Spreadsheet to Compute ROI

569

(1)

Present Value Analysis

569

(2)

Using a Spreadsheet to Calculate Present Value

571

(2)

Toolkit Summary

573

(2)

Key Terms and Phrases

575

(1)

Toolkit Exercises

576

(2)

Toolkit 4 Project Management Tools

Objectives

578

(1)

Introduction

578

(2)

Project Management Overview

580

(1)

Project Planning

580

(4)

Identifying Tasks

581

(1)

Estimating Task Completion Time and Cost

582

(1)

Factors Affecting Time and Cost Estimates

583

(1)

Overview of Project Scheduling

584

(1)

Project Scheduling with Gantt Charts

584

(1)

Project Scheduling with PERT/CPM Charts

585

(7)

Overview of PERT/CPM

585

(1)

PERT/CPM Chart Format

586

(1)

Task Patterns

587

(1)

Complex Task Patterns

587

(1)

A PERT/CPM Example with Five Tasks

588

(1)

Critical Path

589

(1)

Transforming a Task List into a PERT/CPM Chart

590

(2)

Comparing Gantt Charts and PERT/CPM

592

(1)

Project Monitoring and Controlling

592

(1)

Monitoring and Control Techniques

593

(1)

Maintaining a Schedule

593

(1)

Project Reporting

593

(1)

Project Status Meetings

594

(1)

Project Status Reports

594

(1)

Project Management Software

594

(2)

Project Management Example Using Microsoft Project

595

(1)

Software Change Control

596

(1)

Keys to Project Success

597

(2)

Business Issues

598

(1)

Budget Issues

598

(1)

Schedule Issues

598

(1)

Successful Project Management

598

(1)

Toolkit Summary

599

(2)

Key Terms and Phrases

601

(1)

Toolkit Exercises

602

(2)

Toolkit 5 Object-Oriented Tools

Objectives

604

(1)

Introduction

604

(2)

Object-Oriented Terms and Concepts

606

(8)

Overview of O-O Analysis

606

(1)

Objects

606

(3)

Attributes

609

(1)

Methods

609

(1)

Messages

610

(1)

Classes

611

(3)

Relationships Among Objects and Classes

614

(1)

Object Relationship Diagram

614

(1)

Object Modeling with the Unified Modeling Language

615

(7)

Use Case Modeling

615

(2)

Use Case Diagrams

617

(1)

Class Diagrams

618

(1)

Sequence Diagrams

619

(1)

State Transition Diagrams

620

(1)

Activity Diagrams

621

(1)

Case Tools

621

(1)

Organizing the Object Model

622

(1)

Toolkit Summary

622

(2)

Key Terms and Phrases

624

(1)

Toolkit Exercises

625

(1)

Toolkit 6 Internet Resource Tools

Objectives

626

(1)

Introduction

626

(2)

Overview

628

(1)

Some Characteristics of the Internet

628

(1)

Summary of Internet Resources and Tools

629

(1)

Formulating an Internet Research Strategy

629

(2)

Evaluate Your Information Requirements

630

(1)

Match Your Information Requirement to the Proper Tool

630

(1)

Assess the Quality of the Results

630

(1)

Download the Results and Perform a Virus Scan

631

(1)

Search Engines

631

(5)

Search Engine Basics

632

(1)

Search Techniques

633

(1)

Advanced Search Techniques

633

(3)

A Search Checklist

636

(1)

Subject Directories

636

(1)

A Subject Directory Example

636

(1)

Advantages and Disadvantages of Subject Directories

636

(1)

The Invisible Web

637

(3)

Invisible Web Examples

638

(1)

Navigation Tools for the Invisible Web

638

(2)

Internet Communication Resources

640

(7)

Newsgroups

641

(1)

Newsletters

642

(1)

Mailing Lists

642

(1)

Web-Based Discussion Groups

643

(1)

Chat Rooms

644

(1)

Instant Messaging

644

(3)

Information Technology Community Resources

647

(4)

Corporate Resources

647

(1)

Government Resources

648

(1)

Professional Resources

648

(1)

Online Learning Resources

648

(3)

Toolkit Summary

651

(1)

Key Terms and Phrases

652

(1)

Toolkit Exercises

653

(2)

Index

655

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Systems Analysis And Design

Systems Analysis And Design

9780619255107

0619255102

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Table of Contents

Supplemental Materials

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Amazon no longer offers textbook rentals. We do!

Systems Analysis And Design

Systems Analysis And Design

9780619255107

0619255102

Summary

Table of Contents

Supplemental Materials

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