A+ Guide to Software : Managing, Maintaining, and Troubleshooting
ISBN: 9780619217600 | 061921760X
Edition: 4thFormat: Hardcover
Publisher: Cengage Learning
Pub. Date: 12/12/2006
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Written by best-selling author and instructor Jean Andrews, this edition maps fully to the 2006 A+ Exams. This full-color guide is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer software. Video clips are available on the accompanying CD so readers can watch the author bring concepts and technical topics to life via live demonstrations.
| CompTIA A+ Essential 2006 Examination Objectives | p. vii |
| CompTIA A+ 220-602 2006 Examination Objectives | p. xviii |
| CompTIA A+ 220-603 2006 Examination Objectives | p. xxv |
| CompTIA A+ 220-604 2006 Examination Objectives | p. xxxi |
| Introducing Operating Systems | p. 1 |
| Operating Systems Past and Present | p. 2 |
| DOS (Disk Operating System) | p. 2 |
| Windows 9x/Me | p. 3 | ... MORE
| Windows NT | p. 5 |
| Windows 2000 | p. 5 |
| Windows XP | p. 7 |
| Windows Vista | p. 8 |
| Windows Server 2003 | p. 8 |
| Unix | p. 8 |
| Linux | p. 8 |
| OS/2 | p. 9 |
| Mac OS | p. 9 |
| What an Operating System Does | p. 11 |
| Operating System Components | p. 11 |
| An OS Provides a User Interface | p. 12 |
| An OS Manages Files and Folders | p. 14 |
| An OS Manages Applications | p. 19 |
| An OS Manages Hardware | p. 22 |
| OS Tools to Examine a System | p. 28 |
| The Windows Desktop | p. 28 |
| My Computer and Windows Explorer | p. 34 |
| System Properties | p. 39 |
| Control Panel | p. 40 |
| Device Manager | p. 41 |
| System Information | p. 44 |
| Windows Help and the Microsoft Web Site | p. 44 |
| Keystroke Shortcuts in the OS | p. 46 |
| Installing Windows 2000/XP | p. 55 |
| Features and Architecture of Windows 2000/XP | p. 56 |
| Versions and Features of Windows XP and 2000 | p. 56 |
| Windows 2000/XP Architecture and Operating Modes | p. 60 |
| Networking Features | p. 62 |
| How Windows 2000/XP Manages Hard Drives | p. 65 |
| When to Use Windows 2000 and Windows XP | p. 74 |
| Plan the Windows 2000/XP Installation | p. 75 |
| Minimum Requirements and Hardware Compatibility | p. 75 |
| Upgrade, Clean Install, or Dual Boot? | p. 79 |
| Hard Drive Partitions and File Systems | p. 81 |
| Will the PC Join a Workgroup or a Domain? | p. 82 |
| How Will the Installation Process Work? | p. 82 |
| Final Checklist | p. 83 |
| Steps to Install Windows XP | p. 86 |
| Windows XP Clean Install When an OS is Not Already Installed | p. 87 |
| Windows XP Clean Install When an OS is Already Installed | p. 89 |
| Upgrade to Windows XP | p. 89 |
| Dual Boot Using Windows XP | p. 90 |
| After the Windows XP Installation | p. 91 |
| Product Activation | p. 93 |
| Update Windows | p. 94 |
| Steps to Install Windows 2000 | p. 97 |
| Clean Installation | p. 97 |
| Clean Install When the Hard Drive Has an Operating System Installed | p. 99 |
| Upgrade Installation | p. 100 |
| Maintaining Windows 2000/XP | p. 107 |
| Supporting Hardware and Applications | p. 108 |
| Installing Hardware Under Windows 2000/XP | p. 108 |
| Preparing a Hard Drive for First Use | p. 114 |
| Solving Hardware Problems Using Windows 2000/XP | p. 119 |
| Installing and Supporting Applications | p. 124 |
| Tools Useful to Manage Hardware and Applications | p. 130 |
| Protecting and Maintaining Windows System Files | p. 140 |
| Windows File Protection | p. 141 |
| Windows XP System Restore | p. 143 |
| Back up and Restore the System State | p. 146 |
| Windows XP Automated System Recovery | p. 148 |
| The Windows 2000/XP Registry | p. 152 |
| How the Registry Is Organized | p. 153 |
| Backing Up and Recovering the Registry | p. 156 |
| Editing the Registry | p. 158 |
| Optimizing the Windows 2000/XP Environment | p. 160 |
| Tools to Manage Software | p. 161 |
| Uninstall Unwanted Software | p. 170 |
| Managing Windows 2000/XP Memory | p. 175 |
| Supporting Windows 2000/XP Users and Their Data | p. 185 |
| Managing User Accounts | p. 186 |
| Understanding and Setting Up User Accounts | p. 186 |
| Transferring User Files and Preferences to a New PC | p. 197 |
| Tools for Supporting Users and Their Data | p. 199 |
| The Command Prompt Window | p. 199 |
| Task Scheduler | p. 207 |
| Group Policy | p. 209 |
| Controlling the Start Menu | p. 212 |
| Windows XP Remote Assistance | p. 213 |
| Supporting Hard Drives | p. 219 |
| Hard Drive Routine Maintenance Tasks | p. 219 |
| Conserving Hard Drive Space | p. 223 |
| Making Backups | p. 227 |
| Solving Hard Drive Problems | p. 233 |
| Troubleshooting Windows 2000/XP Startup | p. 245 |
| Understanding the Windows 2000/XP Boot Process | p. 246 |
| What Happens when Windows 2000/XP Starts Up | p. 246 |
| Files Needed to Start Windows 2000/XP | p. 247 |
| Important Folders Used in the Startup Process | p. 249 |
| The Boot.ini File | p. 249 |
| Customizing the Way Windows 2000/XP Starts Up | p. 250 |
| Troubleshooting Tools to Solve Startup Problems | p. 252 |
| Advanced Options Menu | p. 258 |
| Recovery Console | p. 263 |
| Strategies for Troubleshooting Windows 2000/XP Startup | p. 275 |
| Guidelines for Troubleshooting Boot Problems | p. 275 |
| Respond to Any Startup Errors | p. 277 |
| Cleaning Up Startup | p. 282 |
| Restore System Files | p. 288 |
| Recover or Repair the Windows 2000/XP Installation | p. 290 |
| Windows 9x/Me Commands and Startup Disk | p. 301 |
| Understanding DOS and Windows 9x/Me Startup | p. 302 |
| OS Boot Record Program Locates and Executes Io.sys | p. 302 |
| Msdos.sys Is Checked | p. 303 |
| Config.sys Is Checked | p. 303 |
| Command.com is Executed | p. 304 |
| Autoexec.bat is Executed | p. 304 |
| Commands to Manage Memory | p. 305 |
| How DOS and Windows 9x/Me Divide Memory | p. 305 |
| Windows 9x/Me and DOS Utilities That Manage Memory | p. 308 |
| Using the Command Prompt | p. 312 |
| Accessing a Command Prompt | p. 312 |
| File and Directory Naming Conventions | p. 313 |
| Using Wildcard Characters in Command Lines | p. 314 |
| Launching a Program Using the Command Prompt | p. 314 |
| Commands to Manage Files and Directories | p. 315 |
| Commands to Manage Hard Drives and Disks | p. 322 |
| Commands to Manage the Operating System | p. 324 |
| Using Batch Files | p. 326 |
| Using the Windows 9x/Me Startup Disk | p. 326 |
| Creating a Windows 9x/Me Startup Disk | p. 326 |
| Using a Startup Disk to Partition and Format a New Drive | p. 328 |
| Using a Startup Disk to Troubleshoot a Failed Boot | p. 330 |
| Supporting Windows 9x/Me | p. 339 |
| Windows 9x/Me Architecture | p. 340 |
| A Bridging of Two Worlds | p. 340 |
| Virtual Machines | p. 342 |
| Virtual Memory | p. 344 |
| Installing Windows 9x/Me, Hardware, and Software | p. 345 |
| Installing Windows 9x/Me | p. 345 |
| Installing and Managing Hardware with Windows 9x/Me | p. 356 |
| Installing and Managing Software with Windows 9x/Me | p. 362 |
| Booting Windows 9x/Me | p. 364 |
| Files Used to Customize the Startup Process | p. 365 |
| The Windows 9x/Me Startup Process | p. 366 |
| Troubleshooting Tools for Windows 9x/Me | p. 370 |
| System Monitor | p. 372 |
| System Configuration Utility (Msconfig) | p. 373 |
| Dr. Watson | p. 374 |
| The Windows 9x/Me Registry and Registry Checker | p. 375 |
| Troubleshooting Windows 9x/Me | p. 379 |
| Troubleshooting Windows 9x/Me Installations | p. 379 |
| Troubleshooting Windows 9x/Me Startup | p. 380 |
| Troubleshooting Problems After Windows 9x/Me Startup | p. 389 |
| Windows on a Network | p. 401 |
| Physical Network Architectures | p. 402 |
| Sizes of Networks | p. 402 |
| Additional Terms Used in Networking | p. 402 |
| Introducing Ethernet | p. 404 |
| Wi-Fi Wireless Networks | p. 405 |
| VoIP Telephone Networks | p. 406 |
| Windows on a Network | p. 409 |
| Four Suites of Protocols | p. 410 |
| Addressing on a Network | p. 412 |
| How Computers Find Each Other on a LAN | p. 421 |
| Configuring a Network card and Connecting to a Network | p. 423 |
| Installing a NIC Using Windows 2000/XP | p. 423 |
| Installing a NIC Using Windows 9x/Me | p. 429 |
| Installing a Wireless Adapter in a Notebook | p. 432 |
| Using Resources on the Network | p. 443 |
| Sharing Files, Folders, and Applications | p. 443 |
| Network Drive Maps | p. 448 |
| What If You Don't Want to Share? | p. 450 |
| How to Set Up Your Own Wireless Network | p. 451 |
| Security on a Wireless LAN | p. 451 |
| Choosing a Wireless Access Point | p. 453 |
| Configure and Test Your Wireless Network | p. 453 |
| Troubleshooting a Network Connection | p. 457 |
| Windows on the Internet | p. 467 |
| The TCP/IP Suite of Protocols | p. 468 |
| Using IP and Port Addresses to Identify Services | p. 468 |
| TCP/IP Protocol Layers | p. 471 |
| TCP/IP Utilities | p. 474 |
| Connecting to the Internet | p. 477 |
| Cable Modem and DSL Connections | p. 478 |
| Dial-up Connections | p. 485 |
| Sharing a Personal Internet Connection | p. 495 |
| Implementing a Software Firewall | p. 497 |
| Using a Router on Your Network | p. 499 |
| Advantages of Using a Router | p. 500 |
| Installing and Configuring a Router | p. 502 |
| Virtual Private Network | p. 508 |
| Supporting Internet Clients | p. 510 |
| Supporting Web Browsers | p. 511 |
| Supporting E-mail | p. 522 |
| Supporting FTP | p. 524 |
| Supporting VoIP | p. 527 |
| Supporting Remote Desktop | p. 530 |
| Securing Your PC and LAN | p. 543 |
| Securing Your Desktop or Notebook Computer | p. 544 |
| Access Control | p. 545 |
| Limit Use of the Administrator Account | p. 553 |
| Use a Personal Firewall | p. 554 |
| Use AV Software | p. 555 |
| Keep Windows Updates Current | p. 556 |
| Set Internet Explorer for Optimum Security | p. 558 |
| Use Alternate Client Software | p. 558 |
| Consider Using Microsoft Shared Computer Toolkit for Windows XP | p. 559 |
| Hide and Encrypt Files and Folders | p. 560 |
| Physically Protect Your Equipment | p. 566 |
| Beware of Social Engineering | p. 567 |
| Keep Good Backups of User Data | p. 571 |
| Back Up System Files | p. 572 |
| Make Use of Event Logging and Incident Reporting | p. 572 |
| Destroy the Trash | p. 578 |
| Perform a Monthly Security Maintenance Routine | p. 578 |
| Securing Your Wired or Wireless Network | p. 579 |
| Use a Router to Secure a SOHO Network | p. 579 |
| Authentication Technologies for Larger Networks | p. 581 |
| Dealing with Malicious Software | p. 583 |
| You've Got Malware | p. 584 |
| Here's the Nasty List | p. 585 |
| Step-by-Step Attack Plan | p. 589 |
| Supporting Printers and Scanners | p. 607 |
| Installing and Sharing a Printer | p. 608 |
| Installing a Local Printer | p. 608 |
| Sharing a Printer with Others in a Workgroup | p. 612 |
| Maintaining Printers and Scanners | p. 619 |
| Printer Languages | p. 619 |
| Using Windows to Manage Printers | p. 620 |
| Installing a Scanner | p. 624 |
| Troubleshooting Printers and Scanners | p. 627 |
| Printer Does Not Print | p. 627 |
| Troubleshooting Scanners | p. 633 |
| The Professional PC Technician | p. 639 |
| Job Roles and Responsibilities | p. 640 |
| Certifications and Professional Organizations | p. 640 |
| Recordkeeping and Information Tools | p. 642 |
| What Customers Want: Beyond Technical Know-How | p. 642 |
| Support Calls: Providing Good Service | p. 643 |
| Planning for Good Service | p. 644 |
| Making an On-Site Service Call | p. 645 |
| Phone Support | p. 647 |
| When You Can't Solve the Problem | p. 650 |
| Protecting Software Copyrights | p. 650 |
| Federal Copyright Act of 1976 | p. 650 |
| Industry Associations | p. 651 |
| What Are Your Responsibilities Under the Law? | p. 651 |
| How an OS Uses System Resources | p. 657 |
| Interrupt Request Number (IRQ) | p. 658 |
| Memory Addresses | p. 662 |
| I/O Addresses | p. 663 |
| DMA Channels | p. 664 |
| Introducing Linux | p. 665 |
| Root Account and User Accounts | p. 667 |
| Directory and File Layout | p. 667 |
| Linux Commands | p. 669 |
| Editing Commands | p. 671 |
| Viewing the Shells File | p. 672 |
| Redirecting Output | p. 673 |
| Creating a Directory | p. 673 |
| Using the vi Editor | p. 674 |
| Window Managers | p. 676 |
| Introducing the Mac OS | p. 677 |
| Starting Up a Mac | p. 678 |
| Using the Mac | p. 680 |
| The Mac Desktop | p. 680 |
| Using the Finder | p. 681 |
| Using the Apple Menu | p. 683 |
| Launching an Application | p. 684 |
| Supporting Hardware | p. 684 |
| Adjusting Display Settings | p. 685 |
| Supporting the Hard Drive | p. 686 |
| Drive Maintenance Tools | p. 687 |
| Supporting Windows MT Workstation | p. 691 |
| Installing Windows NT as the Only OS | p. 692 |
| Troubleshooting the Windows NT Boot Process | p. 692 |
| Last Known Good Configuration | p. 693 |
| Windows NT Boot Disks | p. 693 |
| The Windows NT Emergency Repair Disk | p. 694 |
| Using the Boot Disks and the ERD to Recover from a Failed Boot | p. 695 |
| CompTIA A+ Acronyms | p. 697 |
| Glossary | p. 705 |
| Index | p. 731 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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