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A+ Guide to Software : Managing, Maintaining, and Troubleshooting

ISBN: 9780619186272 | 0619186275
Edition: 2nd
Format: Paperback
Publisher: Course Technology
Pub. Date: 4/4/2003

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SummaryTable of Contents
Written by an instructor expressly for the classroom, this guide has been thoroughly updated for today's technologies and is designed to prepare students to pass the 2003 A+ OS Technologies certification exam and master PC Repair.
... MORE
A+ Table of Contentsxiii
Introductionxx
Introducing and Comparing Operating Systems
1(42)
What an Operating System Does
2(10)
Operating System Components
4(1)
How an OS Relates to Users
5(2)
Comparing Operating Systems
7(5)
DOS (Disk Operating System)
12(1)
Windows Operating Systems
13(19)
Windows 9x
13(4)
Windows NT
17(7)
Windows 2000
24(5)
Windows XP
29(3)
Other Operating Systems
32(5)
Unix
32(1)
Linux
33(1)
OS/2
34(1)
Macintosh Operating System (Mac OS)
34(3)
Chapter Summary
37(1)
Key Terms
38(1)
Review Questions
38(1)
Hands-on Projects
39(2)
Case Project
41(2)
How an OS Works with Hardware and Other Software
43(52)
How an OS Relates to Hardware
44(27)
The Motherboard
46(2)
The CPU
48(1)
Memory or RAM
48(1)
Buses on the Motherboard
49(3)
System Resources on the Motherboard
52(12)
BIOS on the Motherboard and Other Circuit Boards
64(2)
CMOS Setup Chip
66(1)
Hard Drives and Other Secondary Storage Devices
66(5)
How an OS Relates to Other Software
71(9)
Real (16-Bit) and Protected (32-Bit) Operating Modes
71(3)
How an OS Uses BIOS and Device Drivers
74(6)
How an OS Launches Applications
80(8)
How Application Software Is Loaded and Initialized
81(5)
Loading Application Software Using the Windows Desktop
86(2)
Chapter Summary
88(2)
Key Terms
90(1)
Review Questions
90(2)
Hands-on Projects
92(2)
Case Project
94(1)
Understanding the Boot Process and Command Line
95(62)
Booting Up Your Computer
96(9)
Startup BIOS Controls the Beginning of the Boot
96(6)
Loading the MS-DOS Core of Windows 9x
102(3)
Emergency Startup Disks
105(7)
Windows 9x Startup Disks
105(5)
Accessing a Command Prompt
110(2)
How DOS and Windows 9x View and Manage Memory
112(11)
Physical Memory and Memory Addresses
114(1)
Areas of the Memory Map
115(4)
Utilities that Manage Memory
119(3)
Some Default Settings Used by Windows
122(1)
Managing Floppy Disks and Hard Drives
123(25)
How Data is Logically Stored on a Floppy Disk
123(1)
The Formatting Process for a Floppy Disk
124(4)
How a Hard Drive Is Logically Organized to Hold Data
128(7)
Using Fdisk to Partition a Drive
135(2)
Formatting Each Logical Drive
137(1)
Using Commands to Manage a Floppy Disk or Hard Drive
138(9)
Using Batch Files
147(1)
Chapter Summary
148(2)
Key Terms
150(1)
Review Questions
151(1)
Hands-on Projects
152(3)
Case Project
155(2)
Prepare a Hard Drive for the Installation of Windows 9x
155(2)
Installing and Using Windows 9x
157(60)
Windows 9x Versions and Architecture
158(6)
How Windows 98 Differs from Windows 95
158(1)
Windows Me
159(1)
Windows 9x Architecture
160(4)
Installing Windows 9x
164(16)
What's on the Windows 9x CD
165(1)
Preparing for Installation
166(1)
Installing Windows 9x as a Clean Installation
167(1)
Installing 9x as an Upgrade
168(3)
Installation Process from the Setup Screen
171(7)
Instructions for Specific Upgrades
178(2)
Downloading and Installing Updates for Windows 9x
180(1)
Using Windows 9x
180(10)
Keystroke Shortcuts in Windows
180(2)
Managing the Windows 9x Desktop
182(4)
Using Windows Explorer to Manage Floppy Disks and Hard Drives
186(4)
Installing Hardware with Windows 9x
190(8)
Adding New Hardware
190(6)
Plug and Play and Hardware Installations
196(2)
Installing Applications in Windows 9x
198(6)
Preparing for Software Installation
198(1)
Performing Software Installations
199(1)
Troubleshooting Software Installations
199(1)
Supporting DOS Applications Under Windows 9x
200(4)
Managing Memory with Windows 9x
204(4)
Memory Management with Device Drivers in Windows 9x
204(2)
Windows 9x Swap File
206(1)
Virtual Machine Manager
207(1)
Getting Help from Microsoft
208(1)
Chapter Summary
209(3)
Key Terms
212(1)
Review Questions
213(1)
Hands-on Projects
214(1)
Case Project
215(2)
Supporting and Troubleshooting Windows 9x
217(50)
Booting Windows 9x
218(6)
Files Used to Customize the Startup Process
218(2)
The Windows 9x Startup Process
220(4)
Loading an Application at Startup
224(1)
Troubleshooting the Windows 9x Boot Process
224(9)
Error Messages Received While Loading Windows 9x
225(1)
Microsoft Windows 9x Startup Menu
226(6)
Using the Startup Disk for Troubleshooting
232(1)
The Windows 9x Registry
233(6)
How the Registry Is Organized
234(1)
Recovering from a Corrupted Registry
235(2)
Modifying the Registry
237(2)
Tools Used to Monitor, Control, and Troubleshoot Windows 9x
239(14)
System Applet in Control Panel
242(1)
System Monitor
243(1)
System Configuration Utility
243(2)
Tools to Manage Security
245(1)
Managing a Hard Drive
246(4)
Device Manager
250(1)
Dr. Watson
251(1)
Windows Help and the Microsoft Web Site
252(1)
Troubleshooting Hardware in Windows 9x
253(3)
Troubleshooting Legacy Devices and Drivers
255(1)
Troubleshooting Applications in Windows 9x
256(3)
Problems with a Software Program Itself
257(1)
Uninstalling Software
258(1)
Troubleshooting Problems with Windows Performance
259(1)
Chapter Summary
259(3)
Key Terms
262(1)
Review Questions
262(1)
Hands-on Projects
263(4)
Understanding and Supporting Windows NT
267(36)
A Break with the Past: A New Windows Architecture
268(7)
The Modular Concept of Windows NT
268(4)
Windows NT Modes
272(3)
Installing Windows NT
275(10)
Hard Drive Partitions
276(1)
A Choice of File Systems
277(2)
Preparing to Install Windows NT
279(2)
Installing Windows NT as the Only OS
281(2)
Installing Windows NT as the Second OS on the Hard Drive
283(2)
Supporting Windows NT
285(7)
Memory in Windows NT
285(1)
Installing Hardware and Software
286(3)
Windows NT Networking
289(3)
Understanding the Windows NT Boot Process
292(2)
Troubleshooting Windows NT
294(5)
Troubleshooting the Windows NT Boot Process
295(4)
Chapter Summary
299(1)
Key Terms
300(1)
Review Questions
300(2)
Hands-on Projects
302(1)
Case Project
302(1)
Installing and Using Windows 2000 Professional
303(28)
Windows 2000 Architecture
304(3)
New Features
304(2)
Basic Disks and Dynamic Disks
306(1)
Installing Windows 2000 Professional
307(12)
Plan the Installation
307(7)
Clean Installation
314(2)
Clean Install When the Hard Drive Has an Operating System Installed
316(1)
Upgrade Installation
317(1)
After the Installation: Backing Up the System State
318(1)
Using Windows 2000
319(4)
Managing the Desktop
320(3)
Installing Hardware and Applications
323(3)
Installing Hardware
323(2)
Installing Applications
325(1)
Chapter Summary
326(1)
Key Terms
327(1)
Review Questions
327(1)
Hands-on Projects
328(2)
Case Project
330(1)
Managing and Troubleshooting Windows 2000
331(42)
Understanding the Boot Process
332(3)
Customizing the Boot Process
332(3)
Troubleshooting the Boot Process
335(9)
Tools for Maintenance and Troubleshooting
344(24)
Using the Backup Tool to Restore the System State
345(1)
Windows 2000 Support Tools
345(2)
Windows File Protection
347(1)
Command Window
348(1)
Disk Properties Window
349(1)
Computer Management
350(4)
Microsoft Management Console
354(6)
Performance Monitoring and Optimization
360(5)
Managing Virtual Memory
365(1)
Dr. Watson and Memory Dumps
366(1)
Windows Update
367(1)
Chapter Summary
368(1)
Key Terms
369(1)
Review Questions
369(1)
Hands-on Projects
370(3)
Installing and Using Windows XP Professional
373(36)
Features and Architecture of Windows XP
374(3)
Windows XP Features
374(2)
Windows XP Architecture
376(1)
Installing Windows XP
377(14)
Planning the Installation
377(4)
Installation Process
381(6)
After the Installation
387(4)
Using Windows XP
391(7)
Customizing the Windows XP Desktop
393(3)
Managing Audio and Video
396(2)
Multiple Logins and Remote Assistance
398(1)
Installing Hardware and Applications
398(6)
Installing Hardware
398(3)
Installing Applications
401(3)
Chapter Summary
404(1)
Key Terms
405(1)
Review Questions
406(1)
Hands-on Projects
407(2)
Managing and Supporting Windows XP
409(36)
Security Using Windows NT/2000/XP
410(12)
User Accounts and Profiles
410(6)
Disk Quotas
416(2)
EPS (Encrypted File System)
418(3)
Internet Connection Firewall
421(1)
The Windows NT/2000/XP Registry
422(6)
How the Registry Is Organized
422(4)
Editing the Registry
426(2)
Other Maintenance and Troubleshooting Tools
428(5)
Help on the Web
431(2)
Troubleshooting the Boot Process
433(7)
System Restore
435(1)
Windows XP Startup Disk
436(1)
Automated System Recovery
437(2)
Error Messages and Their Meanings
439(1)
Chapter Summary
440(2)
Key Terms
442(1)
Review Questions
442(1)
Hands-on Projects
443(2)
Supporting Hard Drives
445(38)
Supporting Hard Drives
446(21)
Disk Compression
446(3)
Disk Caching
449(2)
Troubleshooting Hard Drives
451(6)
Making Backups
457(9)
Volume Types and Fault Tolerance
466(1)
Viruses and Other Computer Infestations
467(10)
Understanding Computer Infestations
468(6)
Protecting Against Computer Infestations
474(3)
Chapter Summary
477(1)
Key Terms
478(1)
Review Questions
478(1)
Hands-on Projects
479(4)
Windows on a Network
483(54)
Networking Basics
484(6)
How Network Communication Works
484(1)
Understanding Network Layers
485(2)
The OSI Model Applied to a Local Network
487(3)
Addressing on a Network
490(12)
MAC Addresses
491(2)
IP Addresses
493(6)
Host Names and NetBIOS Names
499(1)
Assigning or Changing a Computer Name
500(2)
Connecting to a Network and Sharing Resources
502(26)
Connecting to a NetBEUI Network
502(4)
Connecting to a TCP/IP Network
506(5)
Sharing Resources on the Network
511(12)
How Computers Find Each Other on a LAN
523(2)
Network Drive Maps
525(2)
Direct Cable Connection
527(1)
Remote Access to a Network
528(2)
Allowing Inbound Connections
528(1)
Remote Control
529(1)
Chapter Summary
530(2)
Key Terms
532(1)
Review Questions
533(1)
Hands-on Projects
534(3)
Windows on the Internet
537(38)
The OSI Model Applied to a TCP/IP Network
538(8)
IP Address and Port Identifies a Service
538(2)
TCP/IP Protocols at Each Layer
540(4)
TCP/IP Utilities
544(2)
Connecting to the Internet Using a Dial-up Connection
546(9)
How Dial-up Networking Works
546(1)
Creating a Dial-up Connection in Windows 9x
547(4)
Creating a Dial-up Connection in Windows 2000
551(2)
Dial-up Networking Problems
553(2)
DSL and Cable Modem Connections
555(4)
Cable Modem
555(2)
DSL
557(1)
Sharing Internet Connections
557(2)
Supporting Internet Clients
559(10)
Supporting Web Browsers
560(4)
Supporting E-Mail
564(2)
Supporting FTP
566(3)
Chapter Summary
569(2)
Key Terms
571(1)
Review Questions
571(1)
Hands-on Projects
572(3)
Linux, Macs, and Notebooks
575(38)
Introducing the Mac OS
576(12)
Starting Up Mac
576(3)
Using the Mac
579(4)
Supporting Hardware
583(5)
Introducing Linux
588(10)
Root Account and User Accounts
588(1)
Directory and File Layout
589(2)
Linux Commands
591(4)
Using the vi Editor
595(2)
Window Managers
597(1)
Supporting Notebooks
598(9)
Windows 98 Notebook Features
599(1)
Windows 2000 Notebook Features
600(1)
Windows XP Notebook Features
601(1)
Power Management
602(5)
Online Resources for Notebooks
607(1)
Chapter Summary
607(2)
Key Terms
609(1)
Review Questions
609(1)
Hands-on Projects
610(3)
APPENDIX A Error Messages and Their Meanings
613(4)
APPENDIX B ASCII Character Set and Ansi.sys
617(4)
APPENDIX C The Hexadecimal Number System and Memory Addressing
621(10)
Learning to ``Think Hex''
622(1)
Place Value
622(4)
How Exponents Are Used to Express Place Value
626(1)
Binary Number System
626(1)
Memory Addressing
627(1)
Displaying Memory with DOS DEBUG
628(3)
APPENDIX D The Professional PC Technician
631(12)
What Customers Want: Beyond Technical Know-how
631(1)
Support Calls: Providing Good Service
632(6)
Planning for Good Service
632(1)
Making an On-site Service Call
633(1)
Phone Support
634(3)
When You Can't Solve the Problem
637(1)
Recordkeeping and Information Tools
638(1)
Professional Organizations and Certifications
639(1)
Why Certification?
640(1)
Protecting Software Copyrights
640(3)
What Does the Law Say?
641(1)
What Are Your Responsibilities under the Law?
641(2)
Glossary643(14)
Index657

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