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A+ Guide to Managing & Maintaining Your Pc, Comprehensive

by: Andrews, Jean

A+ Guide to Managing & Maintaining Your Pc, Comprehensive

by: Andrews, Jean

ISBN 13:
9780619186173
ISBN 10:
0619186178
Edition: 4th
Format: Paperback
Copyright: 04/07/2003
Publisher: Course Technology
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Summary

Written by an instructor expressly for the classroom, this guide has been thoroughly updated and is designed to prepare students to pass the 2003 A+ certification exams and master PC Repair.

Table of Contents

A+ 2003 Upgrade Core Hardware Exam

xvii

A+ 2003 Upgrade Os Technologies Exam

xxvi

Introduction

xxxii

Introducing Hardware

(40)

Hardware Needs Software to Work

(3)

PC Hardware Components

(30)

Hardware Used for Input and Output

(2)

Hardware Inside the Computer Case

(2)

The Motherboard

(2)

The CPU and the Chip Set

(1)

Storage Devices

(10)

Motherboard Components Used for Communication Among Devices

(5)

Interface (Expansion) Cards

(2)

The Electrical System

(2)

Instructions and Data Stored on the Motherboard

(4)

Chapter Summary

(1)

Key Terms

(1)

Review Questions

(1)

Hands--on Projects

(3)

How Hardware and Software Work Together

(36)

Hardware and Software Interaction: An Overview

(3)

System Resources

(14)

The 8-Bit and 16-Bit ISA Slots

(3)

Interrupt Request Number (IRQ)

(4)

Memory Addresses

(3)

I/O Addresses

(2)

DMA Channels

(1)

How an OS Relates to Other Software

(9)

Real (16-Bit) and Protected (32-Bit) Operating Modes

(3)

How an OS Uses BIOS and Device Drivers

(6)

How an OS Launches Applications

(2)

Loading Application Software Using the Windows Desktop

(2)

Chapter Summary

(1)

Key Terms

(1)

Review Questions

(1)

Hands-on Projects

(4)

Understanding the Boot Process and Command Line

(42)

Booting Up Your Computer

(13)

Plug and Play

(1)

What is a File System?

(4)

Startup BIOS Controls the Beginning of the Boot

(4)

Loading the MS-DOS Core of Windows 9x

(4)

Emergency Startup Disks

(5)

Windows 9x Startup Disks

(4)

Using the Command Prompt

(16)

Accessing a Command Prompt

(2)

Launching a Program Using the Command Prompt

(3)

Using Commands to Manage a Floppy Disk or Hard Drive

101

(11)

Using Batch Files

112

(1)

Chapter Summary

112

(2)

Key Terms

114

(1)

Review Questions

115

(1)

Hands-on Projects

116

(3)

Electricity and Power Supplies

119

(58)

Electricity: A Basic Introduction

120

(10)

Voltage

122

(1)

Amps

123

(1)

Relationship Between Voltage and Current

124

(1)

Ohms

124

(1)

Relationships Among Voltage, Current, and Resistance

125

(1)

Wattage

125

(1)

AC and DC

125

(1)

Hot, Neutral, and Ground

126

(3)

Some Common Electronic Components

129

(1)

Protecting Your Computer System

130

(16)

Protecting Against Electricity

131

(1)

Static Electricity

132

(3)

EMI (Electromagnetic Interference)

135

(1)

Surge Protection and Battery Backup

135

(4)

The Computer Case and Form Factors

139

(1)

Case, Power Supply, and Motherboard Form Factors

139

(5)

Types of Cases

144

(2)

Detecting and Correcting Power Supply Problems

146

(15)

Measuring the Voltage of a Power Supply

147

(7)

Upgrading Your Power Supply

154

(2)

Introduction to Troubleshooting

156

(1)

Troubleshooting the Power System

157

(4)

Energy Star Systems (The Green Star)

161

(3)

Power Management Methods and Features

162

(1)

Energy Star Monitors

163

(1)

Chapter Summary

164

(2)

Key Terms

166

(1)

Review Questions

166

(2)

Hands-on Projects

168

(9)

The Motherboard

177

(66)

Types of Motherboards

178

(5)

Components on the Motherboard

183

(40)

The System Clock

183

(1)

The CPU and the Chip Set

184

(20)

ROM BIOS

204

(3)

Buses and Expansion Slots

207

(3)

Relationship of CPU Speed to Bus Speed

210

(2)

Hardware Configuration

212

(10)

Protecting Documentation and Configuration Settings

222

(1)

Building a Computer: An Introduction

223

(3)

Installing the Motherboard

226

(8)

Preparing the Motherboard to Go into the Case

226

(4)

Installing the Motherboard in the Case

230

(3)

Completing the Installation

233

(1)

Troubleshooting the Motherboard

234

(1)

Chapter Summary

235

(2)

Key Terms

237

(1)

Review Questions

237

(2)

Hands-on Projects

239

(4)

Managing Memory

243

(36)

Physical Memory

244

(11)

ROM on the Motherboard

244

(1)

RAM on the Motherboard

244

(11)

Upgrading Memory

255

(9)

What to Look for When Buying Memory Chips and Modules

255

(2)

How Much and What Kind of Memory to Buy

257

(2)

Reading Ads About Memory Modules

259

(2)

Installing Memory

261

(2)

Troubleshooting Memory

263

(1)

How DOS Addresses Physical Memory

264

(10)

Areas of the Memory Map

266

(3)

DOS Utilities that Manage Memory

269

(5)

Chapter Summary

274

(1)

Key Terms

275

(1)

Review Questions

275

(1)

Hands-on Projects

276

(3)

Floppy Drives

279

(26)

How Floppy Drives Work

280

(9)

How Data Is Physically Stored on a Floppy Disk

280

(4)

How Data Is Logically Stored on a Floppy Disk

284

(1)

The Formatting Process for a Floppy Disk

285

(4)

Using Windows Explorer to Manage Floppy Disks and Hard Drives

289

(4)

Shortcut Menu Options

290

(1)

Create a New Folder

291

(1)

Delete a Folder

292

(1)

File Attributes

292

(1)

Folder Properties

292

(1)

Exchanging and Supporting Floppy Drives

293

(8)

Replacing a Floppy Drive

293

(4)

Adding a New Drive

297

(1)

When a Floppy Disk Drive Doesn't Work

298

(2)

Some Common Error Messages and Their Meanings

300

(1)

Chapter Summary

301

(1)

Key Terms

302

(1)

Review Questions

302

(1)

Hands-on Projects

303

(2)

Understanding and Installing Hard Drives

305

(46)

Hard Drive Technology

306

(8)

Types of Hard Drive Interfaces

306

(4)

How Hard Drives Work

310

(4)

Communicating with the Hard Drive BIOS

314

(4)

Calculating Drive Capacity on Older Drives

315

(1)

Adjusting for More Complex Hard Drive Organization

316

(1)

Installations Using Legacy BIOS

317

(1)

How a Hard Drive Is Logically Organized to Hold Data

318

(10)

Hard Drive Partitions and Logical Drives

320

(6)

What Happens During Formatting

326

(2)

Installing a Hard Drive

328

(16)

Prepare for Installation

328

(3)

Set Jumpers and DIP Switches

331

(2)

Mount the Drive in the Bay

333

(6)

Use CMOS Setup to Change Hard Drive Settings

339

(1)

Setup for Large-Capacity Hard Drives

340

(2)

Use Fdisk to Partition a Drive

342

(1)

Format Each Logical Drive

343

(1)

Using Windows to Partition and Format a New Drive

343

(1)

Troubleshooting Hard Drive Installations

344

(2)

Chapter Summary

346

(2)

Key Terms

348

(1)

Review Questions

348

(1)

Hands-on Projects

349

(2)

Optimizing and Protecting Hard Drives

351

(46)

Managing Hard Drives

352

(18)

Defrag and Windows Disk Defragmenter

352

(1)

Use ScanDisk to Correct Cross-Linked and Lost Clusters

353

(2)

Disk Compression

355

(2)

Disk Caching

357

(2)

Making Backups

359

(7)

Disk and Volume Types and Fault Tolerance

366

(4)

Viruses and Other Computer Infestations

370

(10)

Understanding Computer Infestations

370

(7)

Protecting Against Computer Infestations

377

(3)

Troubleshooting Hard Drives

380

(10)

An Ounce of Prevention

380

(1)

Resolving Common Hard Drive Problems

381

(9)

Getting Technical Support

390

(1)

Chapter Summary

390

(2)

Key Terms

392

(1)

Review Questions

392

(2)

Hands-on Projects

394

(3)

Supporting I/O Devices

397

(52)

Basic Principles of Peripheral Installations

398

(4)

Installation Overview

398

(2)

Installing a Hardware Device

400

(2)

Using Ports and Expansion Slots for Add-On Devices

402

(18)

Using Serial Ports

402

(5)

Using Parallel Ports

407

(3)

Using USB Ports

410

(3)

Using IEEE 1394 Ports

413

(3)

Using PCI Expansion Slots

416

(3)

Using ISA Expansion Slots

419

(1)

Keyboards

420

(4)

Keyboard Connectors

421

(2)

Installing Keyboards

423

(1)

Troubleshooting Keyboards

423

(1)

Pointing Devices

424

(4)

Cleaning the Mouse

427

(1)

Other Pointing Devices

427

(1)

Troubleshooting a Mouse

427

(1)

Computer Video

428

(15)

Monitors

428

(5)

Video Cards

433

(4)

Troubleshooting Video Problems

437

(6)

Chapter Summary

443

(1)

Key Terms

444

(1)

Review Questions

444

(1)

Hands-on Projects

445

(4)

Multimedia Devices and Mass Storage

449

(40)

Multimedia on a PC

450

(10)

CPU Technologies for Multimedia

450

(1)

Multimedia Devices

450

(1)

Sound Cards

450

(5)

Digital Cameras

455

(2)

MP3 Players

457

(2)

Video Capture Card

459

(1)

Optical Storage Technology

460

(14)

CD-ROM

461

(6)

CD-R and CD-RW

467

(1)

DVD

468

(6)

Tape Drives

474

(5)

Removable Drives

479

(2)

Troubleshooting Guidelines

481

(3)

Problems with CD-ROM or DVD Installation

481

(1)

Troubleshooting Sound Problems

482

(1)

Troubleshooting Tape Drives

483

(1)

Chapter Summary

484

(1)

Key Terms

485

(1)

Review Questions

486

(1)

Hands-on Projects

487

(2)

Supporting Windows 9x

489

(72)

Windows 9x Architecture

490

(3)

Virtual Machines

491

(2)

Components of Windows 9x

493

(1)

Installing Windows 9x, Hardware, and Software

493

(22)

Installing Windows 9x

494

(12)

Installing Hardware with Windows 9x

506

(4)

Installing Applications in Windows 9x

510

(5)

Tools to Manage and Troubleshoot Windows 9x

515

(17)

Keystroke Shortcuts in Windows

517

(2)

Managing the Windows 9x Desktop

519

(4)

Device Manager

523

(1)

Dr. Watson

524

(1)

The Windows 9x Registry

525

(4)

Managing Memory with Windows 9x

529

(3)

Booting Windows 9x

532

(7)

Files Used to Customize the Startup Process

532

(2)

The Windows 9x Startup Process

534

(4)

Loading an Application at Startup

538

(1)

Troubleshooting Windows 9x

539

(13)

Troubleshooting Windows 9x Installations

539

(1)

Troubleshooting the Windows 9x Boot Process

540

(9)

Troubleshooting Windows 9x Hardware and Software

549

(3)

Chapter Summary

552

(3)

Key Terms

555

(1)

Review Questions

555

(2)

Hands-on Projects

557

(4)

Understanding and Installing Windows 2000 and Windows NT

561

(36)

Windows NT/2000/XP Architecture

562

(10)

Windows NT/2000/XP Modes

562

(3)

Networking Features

565

(2)

How Windows NT/2000/XP Manages Hard Drives

567

(4)

Memory in Windows NT/2000/XP

571

(1)

Installing Windows 2000 Professional

572

(12)

Plan the Installation

573

(5)

Clean Installation

578

(2)

Clean Install When the Hard Drive Has an Operating System Installed

580

(1)

Upgrade Installation

581

(1)

After the Installation: Backing Up the System State

582

(2)

Installing Hardware and Applications under Windows 2000

584

(3)

Installing Hardware

584

(2)

Installing Applications

586

(1)

Supporting Windows NT

587

(5)

Installing Windows NT as the Only OS

587

(1)

Installing Windows NT as the Second OS on the Hard Drive

587

(1)

Troubleshooting the Windows NT Boot Process

588

(4)

Chapter Summary

592

(2)

Key Terms

594

(1)

Review Questions

594

(1)

Hands-on Projects

595

(2)

Managing and Troubleshooting Windows 2000

597

(44)

Understanding the Windows NT/2000/XP Boot Process

598

(5)

Customizing the Windows NT/2000/XP Boot Process

600

(3)

Troubleshooting the Windows 2000 Boot Process

603

(9)

Advanced Options Menu

603

(7)

Emergency Repair Process

610

(2)

Tools for Maintenance and Troubleshooting

612

(22)

Using the Backup Tool to Restore the System State

612

(1)

Windows 2000 Support Tools

613

(1)

Windows File Protection

614

(2)

Disk Properties Window

616

(1)

Computer Management

617

(3)

Microsoft Management Console

620

(6)

Performance Monitoring and Optimization

626

(6)

Managing Virtual Memory

632

(1)

Dr. Watson and Memory Dumps

633

(1)

Windows Update

633

(1)

Chapter Summary

634

(2)

Key Terms

636

(1)

Review Questions

636

(1)

Hands-on Projects

637

(4)

Installing and Using Windows XP Professional

641

(36)

Features and Architecture of Windows XP

642

(3)

Windows XP Features

642

(2)

Windows XP Architecture

644

(1)

Installing Windows XP

645

(14)

Planning the Installation

645

(4)

Installation Process

649

(6)

After the Installation

655

(4)

Using Windows XP

659

(7)

Customizing the Windows XP Desktop

661

(4)

Managing Audio and Video

665

(1)

Multiple Logins and Remote Assistance

666

(1)

Installing Hardware and Applications

666

(7)

Installing Hardware

667

(3)

Installing Applications

670

(3)

Chapter Summary

673

(1)

Key Terms

674

(1)

Review Questions

675

(1)

Hands-on Projects

676

(1)

Managing and Supporting Windows XP

677

(38)

Security Using Windows NT/2000/XP

678

(13)

User Accounts and Profiles

678

(7)

Disk Quotas

685

(1)

EFS (Encrypted File System)

686

(3)

Internet Connection Firewall

689

(2)

The Windows NT/2000/XP Registry

691

(6)

How the Registry Is Organized

692

(2)

Editing the Registry

694

(3)

Other Maintenance and Troubleshooting Tools

697

(6)

Help on the Web

700

(3)

Troubleshooting the Boot Process

703

(7)

System Restore

704

(2)

Windows XP Startup Disk

706

(1)

Automated System Recovery

707

(2)

Error Messages and Their Meanings

709

(1)

Chapter Summary

710

(1)

Key Terms

711

(1)

Review Questions

711

(2)

Hands-on Projects

713

(2)

Supporting Modems

715

(28)

All About Modems

716

(14)

How Modems Are Rated

719

(8)

Installing and Configuring a Modem

727

(3)

The AT Command Set

730

(5)

Troubleshooting Guidelines for Modems

735

(4)

Chapter Summary

739

(1)

Key Terms

740

(1)

Review Questions

740

(1)

Hands-on Projects

741

(2)

PCs on a Network

743

(66)

Physical Network Architectures

744

(15)

Ethernet

745

(5)

Wireless LANs

750

(2)

Token Ring and FDDI

752

(1)

How NICs Work

752

(3)

Segmenting a Network

755

(4)

Windows on a Network

759

(13)

Addressing on a Network

760

(11)

How Computers Find Each Other on a LAN

771

(1)

Installing a Network Card and Connecting to a Network

772

(13)

Installing a NIC Using Windows 9x

773

(6)

Installing a NIC Using Windows 2000/XP

779

(3)

Installing a Wireless NIC

782

(3)

Using Resources on the Network

785

(8)

Sharing Files, Folders, and Applications

785

(6)

Network Drive Maps

791

(2)

Direct Cable Connection

793

(1)

Troubleshooting a Network Connection

793

(3)

Connecting Networks

796

(5)

Routers

796

(2)

Bandwidth Technologies

798

(3)

Chapter Summary

801

(2)

Key Terms

803

(1)

Review Questions

804

(1)

Hands-on Projects

805

(4)

PCs on the Internet

809

(38)

The TCP/IP Suite of Protocols

810

(8)

Using IP and Port Addresses to Identify Services

810

(2)

TCP/IP Protocol Layers

812

(4)

TCP/IP Utilities

816

(2)

Connecting to the Internet

818

(14)

Dial-Up Networking

818

(9)

DSL and Cable Modem Connections

827

(2)

Sharing Internet Connections

829

(3)

Supporting Internet Clients

832

(9)

Supporting Web Browsers

832

(5)

Supporting E-mail

837

(1)

Supporting FTP

838

(3)

Chapter Summary

841

(2)

Key Terms

843

(1)

Review Questions

843

(2)

Hands-on Projects

845

(2)

Notebooks and PDAs

847

(28)

Notebook Computers

848

(19)

Windows 98 Notebook Features

849

(1)

Windows 2000 Notebook Features

850

(1)

Windows XP Notebook Features

850

(1)

Power Management

851

(5)

Upgrading Memory

856

(3)

Other Field Replaceable Units for Notebooks

859

(1)

Connecting Peripheral Devices to Notebooks

860

(5)

Online Resources for Troubleshooting Notebooks

865

(2)

PDAs

867

(4)

Battery Life on a PDA

868

(1)

Applications on a PDA

869

(1)

Connecting a PDA to a PC

869

(1)

PDA Manufacturers and Operating Systems

870

(1)

Chapter Summary

871

(1)

Key Terms

872

(1)

Review Questions

872

(1)

Hands-on Projects

873

(2)

Supporting Printers

875

(30)

How Printers Work

876

(9)

Laser Printers

876

(5)

Ink-Jet Printers

881

(2)

Dot-Matrix Printers

883

(1)

How Windows Handles Print Jobs

884

(1)

Installing and Sharing a Printer

885

(6)

Install a Local Printer

886

(1)

Share a Printer with Others in a Workgroup

887

(4)

Troubleshooting Guidelines for Printers

891

(10)

Printer Maintenance

892

(1)

General Printer Troubleshooting

892

(7)

Problems Printing from Windows

899

(1)

Troubleshooting Networked Printers

900

(1)

Chapter Summary

901

(1)

Key Terms

901

(1)

Review Questions

902

(1)

Hands-on Projects

902

(3)

All About SCSI

905

(26)

SCSI Basics

906

(13)

The SCSI Subsystem

906

(2)

Host Adapters

908

(2)

SCSI Device Drivers

910

(1)

Variations in SCSI

910

(9)

Comparing IDE and SCSI

919

(1)

Installing SCSI Devices

920

(3)

Installing a Host Adapter Card

921

(2)

Setting Device IDs During Installation

923

(2)

Installing a SCSI Hard Drive

924

(1)

Troubleshooting SCSI Devices

925

(1)

Chapter Summary

926

(1)

Key Terms

927

(1)

Review Questions

928

(1)

Hands-on Projects

929

(2)

Purchasing a PC or Building Your Own

931

(34)

Selecting a Personal Computer to Meet Your Needs

932

(5)

Purchasing a Brand-Name PC vs. a Clone

933

(1)

Selecting Software

934

(1)

Selecting Hardware

935

(1)

Selecting a Total Package

936

(1)

Preparing to Build Your Own PC

937

(3)

Getting Ready for Assembly: Selecting Parts

938

(1)

Getting Ready for Assembly: Final Preparations

939

(1)

Building a Personal Computer, Step by Step

940

(22)

Overview of the Assembly Process

940

(1)

Step 1: Verify You Have All the Parts

941

(1)

Step 2: Prepare the Computer Case

942

(2)

Step 3: Install Drives

944

(3)

Step 4: Set Jumpers or Switches on the Motherboard

947

(3)

Step 5: Install the CPU and CPU Fan

950

(2)

Step 6: Install RAM on the Motherboard

952

(1)

Step 7: Install the Motherboard and Attach Cabling

953

(5)

Step 8: Install the Video Card

958

(1)

Step 9: Plug In the Computer and Attach External Devices

959

(1)

Step 10: Boot the Computer, Check Settings, and Verify Operation

960

(2)

Chapter Summary

962

(1)

Key Terms

963

(1)

Review Questions

963

(1)

Hands-on Projects

964

(1)

Troubleshooting and Maintenance Fundamentals

965

(24)

Troubleshooting Perspectives and Tools

966

(3)

Troubleshooting Tools

966

(3)

Your Approach to Troubleshooting

969

(7)

Fundamental Rules

970

(2)

Gathering Information

972

(4)

Preventive Maintenance

976

(7)

When a PC Is Your Permanent Responsibility

976

(3)

A Preventive Maintenance Plan

979

(2)

Moving Equipment

981

(1)

Disposing of Used Equipment

981

(2)

Fire Extinguishers

983

(1)

Chapter Summary

983

(1)

Key Terms

984

(1)

Review Questions

984

(1)

Hands-on Projects

985

(4)

APPENDIX A Error Messages and Their Meanings

989

(4)

APPENDIX B ASCII Character Set and Ansi.sys

993

(4)

APPENDIX C The Hexadecimal Number System and Memory Addressing

997

(10)

Learning to ``Think Hex''

998

(1)

Place Value

998

(4)

How Exponents Are Used to Express Place Value

1002

(1)

Binary Number System

1002

(1)

Memory Addressing

1003

(1)

Displaying Memory with DOS DEBUG

1004

(3)

APPENDIX D The Professional PC Technician

1007

(12)

What Customers Want: Beyond Technical Know--How

1007

(1)

Support Calls: Providing Good Service

1008

(6)

Planning for Good Service

1008

(1)

Making an On-Site Service Call

1009

(1)

Phone Support

1010

(3)

When You Can't Solve the Problem

1013

(1)

Recordkeeping and Information Tools

1014

(1)

Professional Organizations and Certifications

1015

(1)

Why Certification?

1016

(1)

Protecting Software Copyrights

1016

(3)

What Does the Law Say?

1017

(1)

What Are Your Responsibilities Under the Law?

1017

(2)

APPENDIX E Introducing Linux

1019

(12)

Root Account and User Accounts

1020

(1)

Directory and File Layout

1021

(2)

Linux Commands

1023

(4)

Using the vi Editor

1027

(2)

Window Managers

1029

(2)

Glossary

1031

(32)

Index

1063

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A+ Guide to Managing & Maintaining Your Pc, Comprehensive

A+ Guide to Managing & Maintaining Your Pc, Comprehensive

9780619186173

0619186178

Summary

Table of Contents

Supplemental Materials

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Amazon no longer offers textbook rentals. We do!

A+ Guide to Managing & Maintaining Your Pc, Comprehensive

A+ Guide to Managing & Maintaining Your Pc, Comprehensive

9780619186173

0619186178

Summary

Table of Contents

Supplemental Materials

Write a Review

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