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Summary Table of Contents

Kreitner relies on his vast 30 years of teaching experience to ensure that students gain a solid understanding of management fundamentals. The Ninth Edition continues to offer a practical, student-oriented approach to four central themes: change, diversity, ethics, and skill development. Focusing on mainstream media coverage of timely and relevant issues such as the dot-com meltdown and crisis management, Kreitner skillfully highlights each theme in context and prepares students for the rigors of contemporary management. In keeping with current AACSB requirements, this edition also addresses the economic, political, legal, and global aspect of business, information management, and individual accountability. Seven Video Skill Builders emphasize the development of essential management skills, such as managing customer service, becoming an entrepreneur, expanding a business internationally, shaping organizational culture, motivating employees, and maintaining quality control. Interactive Annotations create a dynamic context for learning that links the textbook with the Internet by asking students to visit the textbook web site at appropriate points for timely facts, provocative ideas, discussion questions, and questions related to the opening case. The instructors' web site also features follow-up answers, comments, and interpretations.

Note: Each chapter begins with The Changing Workplace and concludes with a Summary, Terms to Understand, Skills & Tools, Hands-on Exercise, Internet Exercises, and a Closing Case
The Management Challenge
Managers and Entrepreneurs Management
Defined What Do Managers Do?
Learning to Manage Small-Business Management
The Evolution of Management Thought
The Practice and Study of M... MOREanagement
The Universal Process Approach
The Operational Approach
The Behavioral Approach
The Systems Approach
The Contingency Approach Attributes of Excellence: A Modern Unconventional Approach
The Changing Environment of Management
The Twenty-First-Century Workplace: Seven Major Changes
The Social Environment
The Political-Legal Environment
The Economic Environment
The Technological Environment
International Management and Cross-Cultural Competence
Global Organizations for a Global Economy
Toward Greater Global Awareness and Cross-Cultural Competence
Comparative Management
Insights Staffing Foreign Positions
Management's Social and Ethical Responsibilities
Social Responsibility: Definition and Perspectives
Toward Greater Social Responsibility
The Ethical Dimension of Management Encouraging
Ethical Conduct Video Skill Builders
Milton Rodriguez, the Passionate Entrepreneur
Stonyfield Farm: "Yogurt on a Mission"
Planning and Decision Making
The Basics of Planning and Project Management
Coping with Uncertainty
The Essentials of Planning Management by Objectives and Project Planning
Graphic Planning/Scheduling/Control Tools Break-Even Analysis
Strategic Management
Strategic Management = Strategic Planning + Implementation + Control Thinking
Strategically (Including E-Business Strategies)
The Strategic Management Process
Strategic Implementation and Control Forecasting
Decision Making and Creative Problem Solving
Challenges for Decision Makers
Making Decisions
Group-Aided Decision Making: A Contingency Perspective Managerial Creativity
Creative Problem Solving
Video Skill Builders
Mary Guerrero-Pelzel, Contractor
Build-A-Bear: Creativity in Action
Organizing, Managing Human Resources, and Communicating
Organizations What Is an Organization?
Organization Charts
Contrasting Theories of Organization
Organizational Effectiveness
Organizational Cultures
Organizing in the Twenty-First Century
Contingency Design
Basic Structural Formats
Contingency Design
Alternatives Effective Delegation
The Changing Shape of Organizations
Human Resource Management
Human Resource Strategy: A People-Centered Approach
Recruitment and Selection
Performance Appraisal Training
Contemporary Human Resource
Challenges and Problems
Communicating in the Internet Age
The Communication Process
Dynamics of Organizational Communication
Communication Problems and Promises in the Internet Age
Becoming a Better Communicator Video Skill Builders
Organizing for Success
Diversity at the New England Aquarium
Motivating and Leading
Motivating Job Performance
Motivation Theories
Motivation Through Job Design
Motivation Through Rewards
Motivation Through Employee Participation
Other Motivation Techniques for a Diverse Workforce
Group Dynamics and Teamwork
Fundamental Group
Dynamics Group
Development Organizational Politics
Conformity and Groupthink Teams, Teamwork, and Trust
Influence Processes and Leadership
Influence Tactics in the Workplace
Power Leadership Mentoring
Behavior Modification
Change, Conflict, and Negotiation Change: Organizational and Individual Perspectives
Overcoming Resistance to Change Making
Change Happen Managing
Conflict Negotiating Video Skill Builders
Employee Motivation at RHS
Entrepreneur Leadership
Organizational Control Processes
Organizational Control and Quality Improvement
Fundamentals of Organizational Control
Crisis Management
The Quality Challenge
An Introduction to Total Quality Management (TQM)
Deming Management
Video Skill Builders
Control at Quick International Courier
Gulfstream Aircraft Flies on Quality
References
Glossary
Photo Credits
Name Index
Company Index
Subject Index
Table of Contents provided by Publisher. All Rights Reserved.

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