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Organizational Communication Approaches and Processes (with InfoTrac)

by: Miller, Katherine

Organizational Communication Approaches and Processes (with InfoTrac)

by: Miller, Katherine

ISBN 13:
9780534617882
ISBN 10:
0534617883
Edition: 4th
Format: Hardcover
Copyright: 05/27/2005
Publisher: Wadsworth Publishing
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Summary

Write one description, describing the BOC/book store and/or instructor experience, that will be read by customers and also by reps. This will populate almost EVERYTHING we do! Miller's text presents organizational communication from both a communication and managerial perspective. Her writing style and consistent useof examples and case studies results in a text that undergraduates students will find easy to understand.

PART A FOUNDING APPROACHES

(68)

Classical Approaches

(22)

The Machine Metaphor of Organizing

(2)

Henri Fayol's Theory of Classical Management

(4)

Elements of Management

(1)

Principles of Management

(3)

Summary of Fayol's Theory

(1)

Max Weber's Theory of Bureaucracy

(3)

Frederick Taylor's Theory of Scientific Management

(2)

Impetus for the Theory of Scientific Management

(1)

Components of Scientific Management

(1)

Case in Point: Faster Food at the Cheesecake Factory

(1)

Communication in Classical Approaches

(3)

Content of Communication

(1)

Direction of Communication Flow

(1)

Channel of Communication

(1)

Style of Communication

(1)

Spotlight on Scholarship

(1)

Classical Management in Organizations Today

(1)

Classical Structure in Today's Organizations

(1)

Case in Point: Intelligent Restructuring of Intelligence

(1)

Classical Job Design in Today's Organizations

(1)

Summary

(2)

Case Study: The Creamy Creations Takeover

(2)

Human Relations Approaches

(22)

From Classical Theory to Human Relations: The Hawthorne Studies

(3)

The Illumination Studies

(1)

The Relay Assembly Test Room Studies

(1)

The Interview Program

(1)

The Bank Wiring Room Studies

(1)

Explanations of Findings in the Hawthorne Studies

(2)

Theories of the Human Relations Movement

(5)

Maslow's Hierarchy of Needs Theory

(2)

Herzberg's Motivation-Hygiene Theory

(2)

McGregor's Theory X and Theory Y

(1)

Case in Point: Is Overtime Pay Worth the Sacrifice?

(2)

Spotlight on Scholarship

(2)

Comparison of the Three Theories

(1)

Communication in Human Relations Approaches

(3)

Content of Communication

(1)

Direction of Communication Flow

(1)

Channel of Communication

(1)

Style of Communication

(1)

The Human Relations Approach in Organizations Today

(1)

Impact on Managerial Attitudes

(1)

Impact on Job Design

(1)

Case in Point: A Smiling Structure

(1)

Summary

(3)

Case Study: Motivation at Health Time Fitness Club

(2)

Human Resources Approaches

(22)

Impetus for the Human Resources Approach

(3)

Do Human Relations Principles Work?

(2)

Misuse of Human Relations Principles

(1)

Founding Theories of the Human Resources Approach

(5)

Blake and Mouton's Managerial Grid

(2)

Likert's System IV

(1)

Ouchi's Theory Z

(1)

Comparison of the Three Theories

(1)

Case in Point: Building a Better Mousetrap

(1)

Communication in Human Resources Organizations

(1)

Content of Communication

(1)

Spotlight on Scholarship

(2)

Direction of Communication Flow

(1)

Channel of Communication

(1)

Style of Communication

(1)

Human Resources Organizations Today

(1)

Case in Point: Retiring Resources

(4)

The ``What'' of Human Resources Programs

(1)

The ``How'' of Human Resources Programs

(2)

Summary

(2)

Case Study: Teamwork at the Marshall's Processing Plant

(2)

PART B CONTEMPORARY APPROACHES

(74)

Systems Approaches

(24)

The Systems Metaphor and Systems Concepts

(4)

System Components

(2)

System Processes

(2)

Case in Point: Navigating a Complex System

(2)

System Properties

(1)

Three Systems Theories

(6)

Cybernetic Systems Theory

(2)

Karl Weick's Theory of Organizing

(3)

Spotlight on Scholarship

(2)

``New Science'' Systems Theory

(2)

Methods for Studying Organizational Systems

(4)

Network Analysis

(3)

Case in Point: Nowhere to Hide Connectedness

(1)

Modeling Techniques

(1)

Case Analysis

(1)

Summary

(2)

Case Study: Sensemaking after the Acquisition

(2)

Cultural Approaches

(24)

Prescriptive Views of Culture

(3)

Deal and Kennedy's ``Strong Cultures''

(1)

Peters and Waterman's ``Excellent Cultures''

(2)

Alternative Approaches to Culture

(1)

Case in Point: Red Sox Nation

100

(2)

Organizational Cultures Are Complicated

100

(1)

Organizational Cultures Are Emergent

101

(1)

Spotlight on Scholarship

102

(3)

Organizational Cultures Are Not Unitary

102

(2)

Organizational Cultures Are Often Ambiguous

104

(1)

Schein's Model of Organizational Culture

105

(4)

A Definition of Culture

105

(1)

A Model of Culture

106

(3)

Case in Point: Tyco's Tawdry Culture

109

(3)

Methods for Studying Organizational Culture

112

(2)

Summary

114

(2)

Case Study: The Rise and Fall of Enron

116

(3)

Critical Approaches

119

(24)

Critical Approaches

120

(6)

The Pervasiveness of Power

121

(5)

Spotlight on Scholarship

126

(3)

Ideology and Hegemony

126

(2)

Emancipation

128

(1)

Two Critical Approaches in Communication

129

(4)

A Theory of Concertive Control

130

(2)

Feminist Theories of Organizational Communication

132

(1)

Case in Point: Using the F Word

133

(4)

Research Methodology in the Critical Approach

137

(1)

Summary

138

(2)

Case Study: Talking Turkey

140

(3)

PART C ENDURING PROCESSES

143

(94)

Assimilation Processes

145

(24)

Models of Organizational Socialization

146

(2)

Phases of Socialization

146

(2)

Spotlight on Scholarship

148

(3)

Content of Socialization

150

(1)

Case in Point: Temporary Socializing

151

(1)

Summary of Socialization Models

152

(1)

Communication Processes during Assimilation

152

(1)

The Employment Interview

152

(1)

Case in Point: The New Job Hunt

153

(10)

Newcomer Information-Seeking Tactics

155

(2)

Role-Development Processes

157

(4)

Organizational Exit

161

(2)

Summary

163

(3)

Case Study: The Church Search

166

(3)

Decision-Making Processes

169

(24)

Models of the Decision-Making Process

169

(2)

Rational Models of Decision Making

169

(1)

Alternatives to Rational Models

170

(1)

Case in Point: Personal Finance Decisions

171

(2)

Small-Group Decision Making

173

(5)

Descriptive Models of Small-Group Decision Making

174

(1)

Effective Small-Group Decision Making

175

(3)

Case in Point: Making Decisions about Iraqi Intelligence

178

(1)

Participation in Decision Making

179

(5)

Effects of Participation in Decision Making

179

(1)

Models of the Participation Process

180

(2)

Participative Applications in Organizations and Workplace Democracy

182

(2)

Spotlight on Scholarship

184

(2)

Summary

186

(4)

Case Study: Too Many Majors

190

(3)

Conflict Management Processes

193

(24)

Conceptualizing the Conflict Process

193

(4)

Defining Conflict

193

(2)

Levels of Organizational Conflict

195

(1)

Phases of Organizational Conflict

195

(2)

Managing Organizational Conflict

197

(7)

Conflict Styles

197

(3)

Bargaining and Negotiation

200

(2)

Third-Party Conflict Resolution

202

(2)

Factors Influencing the Conflict Management Process

204

(1)

Case in Point: Conflict in the Courts

205

(1)

Personal Factors

205

(1)

Spotlight on Scholarship

206

(3)

Relational Factors

208

(1)

Cultural Factors

208

(1)

An Alternative View of Conflict

209

(2)

Summary

211

(4)

Case Study: The Problem with Teamwork

215

(2)

Change and Leadership Processes in Organizations

217

(20)

Organizational Change Processes

218

(4)

Models of Organizational Change

218

(2)

Reactions to Organizational Change

220

(2)

Spotlight on Scholarship

222

(4)

Communication in the Change Process

224

(2)

Organizational Leadership

226

(1)

Models of Leadership

226

(1)

Case in Point: Responsible Leadership at Enron

227

(5)

Communication and Leadership

229

(3)

Summary

232

(3)

Case Study: Leading Nurses through Hospital Change

235

(2)

PART D EMERGING PROCESSES

237

(90)

Processes of Emotion in the Workplace

239

(23)

Emotion in the Workplace

240

(1)

Emotion as Part of the Job

240

(1)

Case in Point: Reserves of Emotion

241

(3)

Emotion as Part of Workplace Relationships

243

(1)

Spotlight on Scholarship

244

(3)

Emotion Rules and Emotional Intelligence

246

(1)

Stress, Burnout, and Social Support in the Workplace

247

(8)

Burnout

248

(1)

Stressors That Lead to Burnout

249

(1)

Outcomes of Burnout

250

(1)

Communication as a Cause of Burnout

251

(2)

Coping with Burnout

253

(2)

Case in Point: Stretched Thin in the ER

255

(2)

Summary

257

(3)

Case Study: After September 11: Emotion in the Workplace

260

(2)

Organizational Diversity Processes

262

(23)

Women and Minorities in Today's Organizations

263

(3)

Stereotyping and Discrimination

264

(1)

Relational Barriers in Organizational Systems

265

(1)

Spotlight on Scholarship

266

(2)

Case in Point: Working in a Man's World

268

(1)

Summary of Women and Minorities in Organizations

269

(1)

The Multicultural Organization

269

(5)

The Diverse Organization: Opportunities

271

(2)

The Diverse Organization: Challenges

273

(1)

Case in Point: A More Diverse Diversity

274

(3)

Managing (and Celebrating) Cultural Diversity

277

(2)

Summary

279

(4)

Case Study: Perspectives on Encouraging Cultural Diversity

283

(2)

Technological Processes

285

(22)

Types of Organizational Communication Technology

286

(3)

Theories of Communication Media Usage

289

(6)

The Media Richness Model

290

(2)

The Social Information Processing Model

292

(2)

The Dual-Capacity Model

294

(1)

Spotlight on Scholarship

295

(1)

Effects of Organizational Communication Technology

296

(1)

Case in Point: Automated Phone Hell

297

(2)

Effects on Communication Content

297

(1)

Effects on Communication Patterns

298

(1)

Case in Point: BlackBerry Meetings

299

(2)

Effects on Organizational Structure

300

(1)

Summary

301

(4)

Case Study: High-Tech Gardening

305

(2)

The Changing Landscape of Organizations

307

(20)

Communication in the Global Workplace

308

(2)

Spotlight on Scholarship

310

(4)

Effects of Globalization

310

(4)

Case in Point: Off-Shoring, On-Shoring, or Right-Shoring

314

(1)

Communication in an Era of Shifting Identity

314

(3)

Communication in a Service Economy

317

(3)

Communication in the Age of the Disposable Worker

320

(2)

Case in Point: The Sandwich Generation

322

(1)

Summary

323

(2)

Case Study: Charting the Changing Nature of Work

325

(2)

References

327

(22)

Name Index

349

(6)

Subject Index

355

Amazon no longer offers textbook rentals. We do!

Organizational Communication Approaches and Processes (with InfoTrac)

Organizational Communication Approaches and Processes (with InfoTrac)

9780534617882

0534617883

Summary

Table of Contents

Supplemental Materials

Write a Review

Amazon no longer offers textbook rentals. We do!

Organizational Communication Approaches and Processes (with InfoTrac)

Organizational Communication Approaches and Processes (with InfoTrac)

9780534617882

0534617883

Summary

Table of Contents

Supplemental Materials

Write a Review

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