Foreword. Preface. About the Authors. Section One: MANAGEMENT AND SUPERVISION: AN OVERVIEW. 1. The Law Enforcement Organization. 2. The Role of the Manager and Leadership in Law Enforcement. Section Two: BASIC MANAGEMENT/PERSONAL SKILLS. 3. Communication: A Critical Management Skill. 4. Problem Solving and Decision Making. 5. Time Management: Minute by Minute. 6. Budgeting and Managing Costs Creatively. 7. Hiring Personnel and Dealing with Unions. Section Three: MANAGERS AND THE SKILLS OF OTHERS. 8. Training and Beyond. 9. Promoting Growth and Development. 10. Motivation and Morale. Section Four: MANAGING PROBLEMS. 11. Discipline and Problem Behaviors. 12. Complaints and Grievances. 13. Conflict--It's Inevitable. 14. Stress. Section Five: GETTING THE JOB DONE...THROUGH OTHERS. 15. Deploying Law Enforcement Resources and Improving Productivity. 16. Performance Appraisals and Evaluation. 17. Challenges in Managing for the Future. Appendix A: Sample Application Form. Appendix B: Sample Interview Rating Sheet. Appendix C: Accessibility Checklist for Complying with ADA Regulations. Appendix D: Sample Affirmative Action Questionnaire. Appendix E: Offenses and their Penalties--Progressive Discipline. Appendix F: Sample Community Policing Implementation Profile. Appendix G: Sample Goals, Daily Routine, Methods, Responsibilities and Duties of a Community Policing Officer. Glossary. Author Index. Subject Index.