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Management and Supervision in Law Enforcement (with InfoTrac)

ISBN: 9780534616052 | 0534616054
Edition: 4th
Format: Paperback
Publisher: Wadsworth Publishing
Pub. Date: 7/17/2003

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SummaryTable of Contents
This text focuses on law enforcement managers and supervisors, their jobs, and the complicated interrelationships between members of the law enforcement team and the communities they share. It illustrates the best known methods and practices of police leadership and management while also turning an eye to the future. Bennett/Hess present a comprehensive overview of the responsibilities of law enforcement leaders as well as developments in the field. The text covers everything from the newest principles of participative leadership to the excitin... MORE
SECTION I Management and Supervision: An Overview
The Law Enforcement Organization
1(28)
Introduction
... MORE(1)
Evolution of Law Enforcement Organizations
2(1)
The Traditional Law Enforcement Organization
3(5)
Three Eras of Policing
4(4)
The Law Enforcement Mission
8(1)
An Organization's Guiding Philosophy and Values
9(1)
Goals, Objectives and Work Plans
9(2)
Goals
10(1)
Objectives
10(1)
Work Plans
10(1)
The Formal Organization
11(5)
Typical Divisions in Law Enforcement Agencies
11(2)
Rational Organization and Hierarchy of Authority
13(3)
Authority, Responsibility and Delegation
16(1)
The Informal Organization
16(3)
Coordination
19(1)
The Emerging Law Enforcement Organization
19(3)
Why the Need to Change?
21(1)
Community-Oriented Policing and Problem Solving (COPPS)
22(4)
Summary
26(1)
Discussion Questions
27(1)
Info Trac College Edition Assignment
27(1)
References
27(2)
The Role of Management and Leadership in Law Enforcement
29(42)
Introduction
30(1)
Managers and Management
31(1)
Authority and Power
31(1)
Delegation
31(1)
Basic Management Skills and Tools
32(2)
A Balance
33(1)
Basic Tools
33(1)
The Role of Self-Confidence
34(1)
Lessons Learned from Business
34(1)
Management by Objectives
34(1)
Total Quality Management
34(1)
Management Styles
35(5)
Theory X/Theory Y---McGregor
35(1)
The Four-System Approach---Likert
36(2)
The Mature Employee Theory---Argyris
38(1)
The Managerial/Leadership Grid Theory---Blake and Mouton
38(2)
Which Management Style to Select?
40(1)
Levels of Managers
40(3)
First-Line Managers
41(1)
Middle Management
42(1)
The Top Level---The Executive Manager
42(1)
Essential Functions of Law Enforcement Executives
43(4)
Planners
43(3)
Facilitators
46(1)
Interfacers
46(1)
Interactors
46(1)
On Becoming an Executive Manager
47(3)
Politics
48(1)
What City Managers Expect from the Chief of Police
48(1)
Common Management Challenges
49(1)
Indicators of Organizational Problems
50(1)
Law Enforcement Management as a Career
50(2)
Management and Leadership
52(1)
Managing vs. Leading
52(2)
Characteristics of Leaders
54(1)
Research on and Theories Related to Leadership
55(4)
Trait Theories
55(2)
The Michigan State and Ohio State Universities Studies
57(1)
The Managerial Grid from a Leadership Perspective
57(1)
Situational Leadership
57(2)
Transformational Leadership
59(1)
Leadership Styles
59(4)
Consultative, Democratic or Participative Leadership
61(1)
Laissez-Faire Leadership
61(1)
Implications
62(1)
Leadership---A Call for Change
63(1)
Leadership Training and Development
63(1)
Guidelines for Effective Management/Leadership
64(2)
Holistic Management
66(1)
The Team Approach
66(2)
Summary
68(1)
Discussion Questions
69(1)
Info Trac College Edition Assignment
69(1)
References
69(2)
SECTION II Basic Management/Personal Skills
Communication: A Critical Management Skill
71(32)
Introduction
72(1)
Communication Defined
72(1)
The Importance of Communication Skills to Managers
73(1)
The Communication Process
73(9)
The Sender of the Message
75(1)
The Message
76(2)
Channels of Communication
78(2)
The Receiver of the Message
80(1)
Listening
80(2)
Feedback
82(1)
Barriers to Communication
82(2)
The Gender Barrier
83(1)
The Cultural Barrier
84(1)
Obstacles within the Process
84(2)
Communication Enhancers
86(1)
Internal Lines of Communication
86(4)
Subordinate Communication
87(1)
The Grapevine
87(1)
Newsletters
87(1)
Communication at Meetings
88(2)
External Communication
90(7)
Communicating with the Media
90(5)
Communicating with the Broader Community
95(1)
The Internet
96(1)
Other Modes of External Communication
96(1)
Communication and Homeland Security
97(1)
Summary
98(1)
Discussion Questions
99(1)
Info Trac College Edition Assignment
99(1)
References
100(3)
Decision Making and Problem Solving
103(30)
Introduction
104(1)
Kinds of Decisions
104(1)
Whole-Brain Research
105(1)
Modes of Thinking
106(1)
Basic Methods for Making Decisions or Solving Problems
107(7)
Intuition
107(1)
Snap Decisions
107(1)
Delegating
108(1)
Not Deciding
108(1)
Using Computers for Decision Making
108(1)
Participatory Decision Making (PDM)
109(2)
Brainstorming
111(1)
Focus Groups
112(1)
Groupthink
112(2)
More Complex Decision Making/Problems Solving Processes
114(6)
The Seven-Step Decision-Making/Problem-Solving Process
114(3)
Force-Field Analysis (FFA)
117(1)
The Nominal Group Technique
118(1)
The Delphi Technique
119(1)
A Modified Delphi Technique
120(1)
Problem-Oriented Policing
120(4)
The SARA Model in Action
123(1)
POP and Internal Problems
124(1)
Creativity and Innovation
124(4)
Changing Your Environment
125(1)
Thinking Traps and Mental Locks
126(2)
Killer Phrases
128(1)
Common Mistakes
128(1)
Two Key Considerations in Decision Making and Problem Solving
129(1)
Evaluating Decisions
129(1)
Summary
130(1)
Discussion Questions
131(1)
Info Trac College Edition Assignment
131(1)
References
131(2)
Time Management: Minute by Minute
133(26)
Introduction
134(1)
Time Defined
135(1)
Time Management: Planning and Organizing Time
135(1)
Time Management in a Service Organization
136(1)
Value of Time
136(1)
Goals and Time Management
137(3)
Segmenting Tasks
137(1)
Goals, Objectives and the Pareto Principle
138(1)
Setting Priorities
139(1)
Urgent vs. Important
139(1)
Organizing Time
140(4)
Time Logs and Lists
140(4)
Controlling Time
144(1)
The Daily To-Do List
144(1)
Scheduling
145(1)
The Time Map
145(1)
Other Methods of Organizing Time
146(1)
Time Abusers: Combating Unproductive Time
146(6)
External Timewasters
146(3)
Internal Timewasters
149(3)
A Caution
152(1)
Controlling the Paper Flood and Information Load
152(3)
Retaining What You Need to Remember
155(1)
Productivity---The Bottom Line
155(1)
The Physiology of Productivity
156(1)
Summary
157(1)
Discussion Questions
157(1)
Info Trac College Edition Assignment
158(1)
References
159(1)
Budgeting and Managing Costs Creatively
159(26)
Introduction
160(1)
Budget Defined
160(1)
Types of Budgets
160(1)
Purposes of Budgets
161(1)
Budgeting and Accounting Terminology
162(1)
Responsibility for Preparing the Budget
163(1)
Typical Levels in Developing a Budget
164(1)
The Budgeting Process
164(3)
Budgeting Systems
167(1)
Budget Categories
167(1)
Typical Allocations to Various Categories
167(1)
Presenting the Budget for Approval
168(1)
Monitoring
169(1)
Cutback Budgeting
169(3)
Causes of Cutback Budgeting
170(1)
Doing More with Less
171(1)
Managing Costs Creatively
172(1)
Identifying Common Cost Problems
172(1)
Employee Cost Improvement Suggestion Programs
173(1)
Creative Ways to Reduce Costs
173(3)
The Regional Approach or Consolidating Services
173(1)
Community Resource Centers
174(1)
Contracting
174(1)
The Quartermaster System
174(1)
Volunteers
175(1)
Privatization
176(1)
Increasing Revenue
176(2)
Fund Raising
176(1)
Charging for Services
177(1)
Asset Forfeiture
177(1)
Grants
178(3)
Federal Grant Money
178(2)
State Grant Money
180(1)
Other Sources of Funding
180(1)
The Grant Proposal
180(1)
Summary
181(1)
Discussion Questions
182(1)
Info Trac College Edition Assignment
182(1)
References
182(3)
Hiring Personnel and Dealing with Unions
185(36)
Introduction
186(1)
The Importance of Hiring Well
187(1)
Recruiting
188(4)
Recruiting for Diversity
190(1)
Recruiting Racial/Ethnic Minorities
190(1)
Recruiting Women
190(2)
The Selection Process
192(8)
The Application
193(1)
Testing/Screening
193(5)
The Interview
198(2)
Assessment Centers
200(2)
Innovations in Selecting
202(1)
The Human Resource Roundtable
202(1)
The Candidate Ride-Along
202(1)
Employment Criteria
203(2)
Educational Requirements
203(2)
Laws Affecting Employment
205(4)
Family and Medical Leave Act of 1993
206(1)
The Americans with Disabilities Act of 1990 (ADA)
206(3)
Affirmative Action
209(1)
Labor Laws and Unions
210(7)
Types of Law Enforcement Unions
212(2)
Reasons for Joining Law Enforcement Unions
214(1)
Management vs. Employee Rights
214(1)
Management, Unions and Politics
215(1)
Levels of Bargaining
215(1)
Management and Unions Working Together
215(1)
Collective Bargaining, Arbitration and the CEO
216(1)
Votes of No Confidence
217(1)
Summary
217(1)
Discussion Questions
218
Info Trac College Edition Assignment
217(2)
References
219(2)
SECTION III Managers and the Skills of Others
Training and Beyond
221(40)
Introduction
222(1)
Training as a Management Function
223(1)
Failure-to-Train Litigation
223(1)
Training Philosophy
224(1)
Training vs. Educating
224(1)
Variables Affecting Learning
225(6)
Individual Variables
225(4)
Task or Information Variables
229(1)
Environmental/Instructional Variables
230(1)
Implications
230(1)
Principles of Learning
231(2)
Training Tips
232(1)
Training Pitfalls
233(1)
Effective Trainers
233(1)
Instructional Methods
233(5)
Lecture
234(1)
Question/Answer Sessions
234(1)
Discussion
235(1)
Videoconferencing
235(1)
Demonstration
236(1)
Hands-On Learning
236(1)
Role Playing
237(1)
Case Studies
237(1)
Simulations
237(1)
Combination
238(1)
Individual, Group or Entire/Agency
238(1)
Instructional Materials
238(4)
Printed Information
238(1)
Visuals
239(1)
Bulletin Boards
239(1)
Audio- and Videocassettes
239(1)
Television Programs
240(1)
Computer Programs
240(1)
Distance or E-Learning
241(1)
Other Training Options
242(1)
Training Standards
242(2)
Basic Certification Instruction
244(1)
Academy Training for New Recruits
244(1)
On-the-Job Training
244(3)
Field Training
245(1)
In-House Training Sessions
246(1)
Roll Call
246(1)
Remedial Training
246(1)
Becoming a Sergeant
247(1)
Training at the Management Level
248(1)
External Training
249(1)
College Classes
249(1)
Seminars, Conferences and Workshops
250(1)
Independent Study
250(1)
Ongoing Training---Lifelong Learning
250(3)
The Training Cycle
251(2)
Benefits of Effective Training Programs
253(3)
Benefits for Individual Officers
254(1)
Benefits for Supervisors and Managers
254(1)
Benefits for the Entire Department and Community
254(2)
The Violent Crime Control and Law Enforcement Act of 1994
256(1)
Training and COPPS
256(1)
Summary
256(2)
Discussion Questions
258(1)
Info Trac College Edition Assignment
258(1)
References
258(3)
Promoting Growth and Development
261(32)
Introduction
262(1)
Job Descriptions
262(1)
The Workplace Culture
262(4)
The Socialization Process
263(1)
The Police Culture
263(2)
Changing the Workplace Culture
265(1)
Developing Positive Interpersonal Relationships
266(4)
Self-Disclosure and Feedback
266(1)
Goal Setting
266(3)
Goals and Values
269(1)
Balanced Performer Managers and Empowerment
270(1)
Stages of Growth
270(2)
Managers as Mentors
272(1)
Developing Positive Attitudes
273(1)
Developing a Positive Image
274(1)
Developing Cultural Awareness and Sensitivity
275(5)
Racial Profiling
277(3)
Developing a Sense of Ethics and Integrity
280(8)
Accepting Gratuities
284(1)
Unethical Behavior and Corruption
285(2)
Promoting Ethical Behavior and Integrity
287(1)
The Long-Range Importance of Developing Personnel
288(1)
Managers as Motivators for Change
288(1)
Evaluating the Climate for Growth, Development and Change
289(1)
Summary
289(1)
Discussion Questions
290(1)
Info Trac College Edition Assignment
291(1)
References
291(2)
Motivation and Morale
293(36)
Introduction
294(1)
Officer Retention, Motivation and Morale
294(1)
Motivation Defined
295(1)
Self-Motivation
295(1)
Motivational Theories
296(8)
The Hierarchy of Needs---Abraham Maslow
296(2)
Two-Factor Hygiene/Motivator Theory---Herzberg
298(3)
Reinforcement Theory---Skinner
301(1)
The Expectancy Theory---Vroom
302(1)
Contingency Theory---Morse and Lorsch
303(1)
Causes and Symptoms of an Unmotivated Work Force
304(1)
External, Tangible Motivators
304(2)
The Compensation Package
304(1)
Perks
305(1)
Incentive Programs
305(1)
Working Conditions and Schedules
305(1)
Security
306(1)
Social
306(1)
Status
306(1)
Internal, Intangible Motivators
306(4)
Goals and Expectations
306(1)
Achievement, Recognition, Growth and Advancement
307(1)
Self-Esteem
307(1)
A Feeling of Importance
308(1)
Being Involved, Included and ``In'' on Things
309(1)
What Is Really Motivational?
309(1)
The Law Enforcement Career as a Motivator
310(3)
Job Rotation
311(1)
Job Enlargement
312(1)
Job Enrichment
312(1)
Job Satisfaction and Community Policing and Problem Solving
312(1)
Benefits of Motivated Personnel
313(1)
Morale: An Overview
313(1)
Indicators of Morale Problems
314(1)
Reasons for Morale Problems
315(1)
Building Morale
316(3)
Promotions and Morale
319(4)
Assessment Centers
320(2)
Strategic Career Planning
322(1)
Police/Family Programs
322(1)
An Innovative Program for Maintaining Veteran Officers' Morale
323(1)
Summary
323(3)
Discussion Questions
326(1)
Info Trac College Edition Assignment
326(1)
References
326(3)
SECTION IV Managing Problems
Discipline and Problem Behaviors
329(28)
Introduction
330(1)
Discipline Defined
330(1)
Positive, Constructive Self-Discipline
331(1)
Maintaining Positive Discipline
331(1)
Knowledge of Rules, Regulations and Expected Behavior
331(2)
Typical Rules and Regulations for Law Enforcement Departments
332(1)
Policy vs. Discretion
333(1)
Clarity of Role vs. Creativity
333(1)
Common Problem Behaviors
333(5)
Substance Abuse in the Workplace
334(1)
Use of Excessive Force
334(3)
Corruption
337(1)
Sexual Harassment
337(1)
Insubordination
338(1)
Negative Discipline/Punishment
338(8)
Identifying the Problem Performer---Early Warning Systems
339(1)
Determining Penalties
340(3)
Summary Punishment
343(1)
Guidelines for Administering Negative Discipline
343(1)
Steps in Administering Negative Discipline
344(1)
Appeal
345(1)
Legal Considerations
345(1)
Comprehensive Discipline
346(8)
The Balance of Consequences Analysis---Wilson Learning Corporation
346(4)
The Price Method
350(1)
One-Minute Managing
351(1)
The Stroke Approach
352(2)
A Disciplinary System
354(1)
Summary
354(1)
Discussion Questions
355(1)
Info Trac College Edition Assignment
355(1)
References
356(1)
Complaints and Grievances
357(20)
Introduction
358(1)
Definitions
358(1)
Complaints
358(1)
External Complaints
359(2)
Causes of External Complaints
360(1)
Reducing External Complaints
361(1)
Internal Complaints
361(4)
Causes of Internal Complaints
361(1)
Reducing Internal Complaints
362(3)
Complaint Policies
365(1)
Handling and Investigating Complaints
365(2)
Internal Affairs Investigations
367(1)
Officers' Rights and Legal Procedures
367(1)
Civilian Review Boards
368(2)
The Civilian Ombudsman
370(1)
Grievances
370(2)
Causes
371(1)
Resolving Grievances
372(1)
Mediation and Arbitration
373(1)
Disposition of Complaints and Grievances
374(1)
The Chronic Complainer
374(1)
Summary
375(1)
Discussion Questions
376(1)
Info Trac College Edition Assignment
376(1)
References
376(1)
Conflict---It's Inevitable
377(24)
Introduction
378(1)
Conflict Defined
378(1)
Conflicting Views of Conflict
379(1)
Sources of Conflict
380(3)
Individual Sources
380(1)
Interpersonal Sources
381(1)
Job-Related Sources
381(1)
Use of Force: A Major Source of Conflict
382(1)
Harassment: Another Major Source of Conflict
382(1)
Sources of Conflict External to the Law Enforcement Organization
383(1)
Change---Yet Another Major Source
383(1)
Responsibility for Conflict Management
383(1)
Recognizing and Acknowledging Conflict
384(1)
Managing Crisis Conflict
385(1)
Dealing with Problem Employees
386(1)
Dealing with Difficult People
386(3)
Handling Personal Attacks
389(1)
Handling Disagreements between Others in the Department
390(1)
Helping Employees Get Along
391(1)
Role Conflict of Sergeants
392(1)
Using Ombuds
392(1)
Dealing with External Conflicts
392(2)
Conflicts with Other Agencies
392(1)
Conflicts with the Public
393(1)
Mediation and Community Policing
394(1)
Dealing with Internal and External Politics
394(1)
Maintaining Healthy Conflict
395(2)
Avoiding the Suppression of Conflict
396(1)
Understanding
396(1)
Conflict Resolution Skills
397(1)
Summary
398(2)
Discussion Questions
400(1)
Info Trac College Edition Assignment
400(1)
References
400(1)
Stress
401(30)
Introduction
402(1)
Stress Defined
403(1)
Sources of Stress
404(4)
Daily Living or General Sources of Stress
405(1)
Personality as a Source of Stress
405(1)
Job-Related Sources of Stress
405(1)
Law Enforcement-Related Sources
405(3)
Law Enforcement Personnel with Additional Stressors
408(2)
Women Officers
408(1)
Minority Officers
409(1)
Investigators
409(1)
Managers/Supervisors
409(1)
Death Notification
410(1)
Shift Work, Overtime and Fatigue
411(1)
Critical Incidents
412(3)
Line-of-Duty Deaths
414(1)
Victimized Families
415(1)
Reactions to Stress/Symptoms
416(1)
Physical
416(1)
Psychological
416(1)
Behavioral
416(1)
On the Job
417(1)
Levels of Stress
417(1)
Burnout
417(2)
Post-Traumatic Stress Disorder (PTSD)
419(1)
Depression
420(1)
Suicide
421(1)
Coping with Stress
421(1)
Reducing Stress Levels
422(1)
How the Organization Can Reduce Stress
423(2)
Testing and Selection
423(1)
Ongoing Psychological Support
424(1)
Programs to Prevent/Reduce Stress
425(2)
Peer Support Groups
425(1)
Critical Incident Stress Debriefing
425(1)
The Organizational Consultant Program
426(1)
Chaplain Corps
426(1)
Other Stress Management Programs
426(1)
The Role of the Manager/Supervisor
427(1)
Summary
427(1)
Discussion Questions
428(1)
Info Trac College Edition Assignment
428(1)
References
429(2)
SECTION V Getting the Job Done---Through Others
Deploying Law Enforcement Resources and Improving Productivity
431(40)
Introduction
432(1)
Law Enforcement Productivity
433(1)
Productivity Defined
433(1)
Measuring Law Enforcement Productivity
434(1)
Traditional Means of Deploying Personnel
434(1)
Police Logs
435(2)
Computer Scheduling
435(2)
Factors Considered in Employee Deployment
437(5)
Shifts
438(3)
Proportionate Assignment
441(1)
Job Rotation
442(1)
Overtime
442(1)
Response Time
443(1)
Differentiated Response
443(1)
Operation Bullseye
444(1)
Random Patrol
444(2)
The Kansas City Preventive Patrol Experiment
445(1)
Aggressive Patrol
446(1)
Methods of Patrol
446(5)
Automobile Patrol
446(2)
Bicycle Patrol
448(2)
Foot Patrol
450(1)
Air Patrol
451(1)
Water Patrol
451(1)
Expanding the Law Enforcement Personnel Pool
451(3)
Citizen Police Academies
451(1)
Citizens on Patrol
452(1)
Reserves
452(1)
Volunteers
453(1)
Explorers
454(1)
Civilianization
454(1)
Deploying Resources in Emergencies
454(3)
Technological Aids
456(1)
Deploying Resources to ``Fight Crime,''
457(3)
Crime Triangle
457(3)
Community Policing and Deployment of Personnel
460(1)
Citizen Involvement
461(1)
Productivity Problems
461(1)
Improving Productivity
462(5)
Technology
462(2)
Quality Circles Approach
464(1)
Productive Work Teams
465(1)
Leadership, Discipline, Motivation and Morale Revisited
466(1)
Summary
467(1)
Discussion Questions
468(1)
Info Trac College Edition Assignment
468(1)
References
469(2)
Performance Appraisals and Evaluation
471(32)
Introduction
472(1)
Evaluation Defined
472(1)
Informal vs. Formal Evaluation
472(1)
Evaluation on the Job
473(1)
Purposes of Evaluation
474(1)
Performance Criteria/Standards
475(3)
Recognizing Value in Policing
478(2)
Surveys and Rating Forms
479(1)
Information for Evaluation
480(2)
Common Types of Performance Evaluations
482(4)
Evaluation of Subordinates by Managers, Supervisors and Others
482(2)
Evaluation of Managers and Supervisors by Subordinates
484(2)
Performance Interviews
486(2)
Guidelines for Evaluating
488(1)
Problems of Performance Evaluations
489(1)
Automated Performance Evaluations
490(1)
Legal Requirements in Performance Evaluation
491(1)
Fitness-for-Duty Evaluations
491(1)
Benefits of Evaluation
492(1)
The Evaluation Cycle
492(1)
Evaluating the Team
492(1)
Evaluating Training
492(2)
Evaluating the Entire Department
494(3)
Citizen Surveys
495(2)
Partnerships
497(1)
Accreditation
497(2)
Accreditation and Community Policing
498(1)
Evaluation and Research
499(2)
Challenging the Status Quo
500(1)
Summary
501(1)
Discussion Questions
502(1)
Info Trac College Edition Assignment
502(1)
References
502(1)
Challenges in Managing for the Future
503(18)
Introduction
504(1)
Megatrends---Looking to the Future
504(1)
Law Enforcement for the Future
505(3)
A Basic Change in Needed Management Skills
505(1)
A Changing Public to Be Served
506(1)
Advances in Technology
507(1)
Major Challenges in the Twenty-First Century
508(5)
The Drug Problem
508(1)
Violence
509(1)
Homeland Security
510(2)
Privatization
512(1)
Futuristics
513(2)
The Need for Creativity and Innovation
515(1)
Change Revisited
516(3)
The Boiled Frog Phenomenon
517(1)
Planning for the Future
518(1)
Acceptance of Change
518(1)
Summary
519(1)
Discussion Questions
519(1)
Info Trac College Edition Assignment
520(1)
References
520(1)
Appendix A: Sample Application Form521(4)
Appendix B: Sample Interview Rating Sheet525(2)
Appendix C: Accessibility Checklist for Complying with the ADA Regulations527(2)
Appendix D: Sample Affirmative Action Questionnaire529(2)
Appendix E: Offenses and their Penalties---Progressive Discipline531(2)
Appendix F: Sample Community Policing Implementation Profile533(2)
Appendix G: Duties of a Community Policing Officer535(4)
Appendix H: Lists of Abbreviations and Acronyms539(4)
Glossary543(18)
Author Index561(6)
Subject Index567

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