Part I: CRISIS INTERVENTION THEORY AND APPLICATION. 1. Approaching Crisis Intervention. 2. Basic Crisis Intervention Skills. 3. Crisis Case Handling. Part II: HANDLING SPECIFIC CRISES: GOING INTO THE TRENCHES. 4. Posttraumatic Stress Disorder. 5. Crisis of Lethality. 6. Sexual Assault. 7. Partner Violence. 8. Chemical Dependency: The Crisis of Addiction. 9. Personal Loss: Bereavement and Grief. Part III: CRISIS IN THE HUMAN SERVICES WORKPLACE. 10. Violent Behavior in Institutions. 11. Crises in Schools. 12. Crisis/Hostage Negotiation. 13. Human Services Workers in Crisis: Burnout, Vicarious Traumatization, and Compassion Fatigue. Part IV: NEW DIRECTIONS. 14. Ecosystemic Crisis Intervention and the Multicultural Imperative. 15. Off the Couch and Into the Streets. Index.