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| Section A: FOUNDING APPROACHES | |
| 1. Classical Approaches | |
| The Machine Metaphor of Organizing/ Henri Fayol's Theory of Classical Management/ Max Weber's Theory of Bureaucracy/Frederick Taylor's Theory of Scientific Management/ Communication in Classical Approaches/ Classical Management in Organizations Today | |
| 2. Human Relations Approaches | |
| From Classical Theo... MORE | |
| 3. Human Resources Approaches | |
| Impetus for the Human Resources Approach/ Founding Theories of the Human Resources Approach/ Communication in Human Resources Organizations/ Human Resources Organizations Today | |
| Section B: CONTEMPORARY APPROACHES | |
| 4. Systems Approaches | |
| The Systems Metaphor and Systems Concepts/ Two Systems Theories/ Methods for Studying Organizational Systems | |
| 5. Cultural Approaches | |
| Perspective Views of Culture/ Alternative Approaches to Culture/ Schein's Model of Organizational Culture/ Methods for Studying Organizational Culture | |
| 6. Critical Approaches | |
| Critical Approaches/ Two Critical Approaches in Communication/ Research Methodology in the Critical Approach | |
| Section C: ENDURING PROCESSES | |
| 7. Socialization Processes | |
| Models of Organizational Socialization/ Communication Processes During Assimilation | |
| 8. Performance Control Processes | |
| Controlling Performance in Organizational Settings/ Communicative Processes of Performance Control | |
| 9. Decision-Making Processes | |
| Models of the Decision-Making Processes/ Descriptive Research on Organizational Decision Making/ Small-Group Decision Making/ Participation in Decision Making | |
| 10. Conflict Management Processes | |
| Conceptualizing the Conflict Process/ Managing Organizational Conflict/ Influences on the Conflict Management Process | |
| Section D: EMERGING PROCESSES | |
| 11. Stress and Social Support Processes | |
| Basic Terminology and Distinctions/ Communication as a Cause of Burnout/ Communication and Coping with Burnout | |
| 12. Diversity Management Processes | |
| Women and Minorities in Today's Organizations/ The Multicultural Organization | |
| 13. External Communication Processes | |
| The Organizational Environment/ External Communication Functions/ Organizational Boundary-Spanners | |
| 14. Technological Processes | |
| Types of Organizational Communication Technology/ Theories of Communication Media Usage/ Effects of Organizational Communication Technology |