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Generalist Case Management : A Method of Human Service Delivery

ISBN: 9780534548971 | 0534548970
Edition: 2nd
Format: Paperback
Publisher: Brooks Cole
Pub. Date: 7/9/2002

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SummaryTable of Contents
This practical text is designed to equip students with fundamental information and skills needed to be effective case managers. This comprehensive and practical text provides students with the definition of case management, the responsibilities of case managers, with the skills needed for effective case management and the context in which case management occurs. In order to present students with the most current and accurate information the authors interviewed human service case managers nationwide about their jobs, the skills they need, the ch... MORE
Prefacexv
Introduction to Case Management
1(30)
Case Management Defined
2(3)
... MORE
Traditional Case Management
3(1)
Case Management Today
4(1)
The Process of Case Management
5(16)
Assessment
7(9)
Planning
16(2)
Implementation
18(3)
Three Components of Case Management
21(2)
Principles and Goals of Case Management
23(5)
Integration of Services
23(1)
Continuity of Care
24(1)
Equal Access to Services
24(1)
Quality Care
25(1)
Advocacy
26(1)
The Whole Person
26(1)
Client Empowerment
26(2)
Evaluation
28(1)
Chapter Summary
28(1)
Chapter Review
29(2)
Historical Perspectives on Case Management
31(30)
Perspectives on Case Management
32(7)
Case Management as a Process
33(3)
Client Involvement
36(1)
The Role of the Case Manager
37(1)
Utilization Review and Cost-Benefit Analysis
38(1)
The History of Case Management
39(12)
Early Organizations
39(1)
Early Pioneers
40(4)
The Impact of World Wars I and II and the American Red Cross
44(1)
The Impact of Federal Legislation: The Past and the Present
45(6)
The Impact of Managed Care
51(5)
History of Managed Care
51(1)
Defining Managed Care
52(1)
Models of Managed Care
52(4)
Expanding the Responsibilities of Case Management
56(1)
Chapter Summary
56(1)
Chapter Review
57(4)
Models of Case Management
61(20)
Roles in Case Management
62(6)
Advocate
62(1)
Broker
63(1)
Coordinator
63(1)
Collaborator
63(1)
Community Organizer
64(1)
Consultant
64(1)
Counselor
65(1)
Evaluator
65(1)
Expediter
66(1)
Planner
66(1)
Problem Solver
66(1)
Recordkeeper
67(1)
System Modifier
67(1)
Models of Case Management
68(10)
Role-Based Case Management
69(3)
Organization-Based Case Management
72(3)
Responsibility-Based Case Management
75(3)
Case Management and the Problem-Solving Process
78(1)
Chapter Summary
79(1)
Chapter Review
79(2)
The Assessment Phase of Case Management
81(24)
Application for Services
82(11)
The Interview
85(6)
Evaluating the Application for Services
91(2)
Case Assignment
93(1)
Documentation and Report Writing
94(7)
Process Recording and Summary Recording
94(3)
Intake Summaries
97(2)
Staff Notes
99(2)
Chapter Summary
101(1)
Chapter Review
101(4)
Effective Intake Interviewing Skills
105(28)
Attitudes and Characteristics of Interviewers
107(6)
Essential Communication Skills
113(16)
Interviewing Skills
114(15)
Interviewing Pitfalls
129(1)
Chapter Summary
129(1)
Chapter Review
130(3)
Service Delivery Planning
133(30)
Revisiting the Assessment Phase
135(1)
Developing a Plan for Services
136(9)
Identifying Services
145(3)
Information and Referral Systems
145(2)
Setting Up a System
147(1)
Gathering Additional Information
148(12)
Data Collection Methods for the Case Manager
148(1)
Interviewing
148(3)
Testing
151(9)
Chapter Summary
160(1)
Chapter Review
160(3)
Building a Case File
163(48)
Medical Information
164(11)
Medical Exams
165(2)
Medical Terminology
167(8)
Psychological Evaluation
175(11)
Referral
176(1)
The Process of Psychological
177(9)
Social History
186(15)
Other Types of Information
201(8)
Chapter Summary
209(1)
Chapter Review
209(2)
Service Coordination
211(28)
Coordinating Services
212(12)
Resource Selection
213(2)
Making the Referral
215(4)
Monitoring Services
219(4)
Working with Other Professionals
223(1)
Advocacy
224(5)
How to Be a Good Advocate
226(3)
Teamwork
229(6)
Treatment Teams
229(1)
Types of Teams
230(1)
Teams with Families and Friends
231(2)
Benefits of Teams
233(2)
Chapter Summary
235(1)
Chapter Review
236(3)
Working Within the Organizational Context
239(28)
Understanding the Organizational Structure
240(10)
The Organization's Plan
241(1)
Structure of the Organization
242(5)
The Informal Structure
247(1)
The Organizational Climate
248(2)
Managing Resources
250(6)
What Exactly Is a Budget?
251(1)
Features of a Budget
252(1)
Sources of Revenue
253(3)
Improving Services
256(8)
What Is Quality?
257(1)
Conducting a Utilization Review
258(1)
Planning Quality Assurance Programs
258(6)
Chapter Summary
264(1)
Chapter Review
264(3)
Ethical and Legal Issues
267(24)
Family Disagreements
269(2)
Working with Potentially Violent Clients
271(2)
Confidentiality
273(5)
Confidentiality and Technology
276(2)
Duty to Warn
278(2)
Autonomy
280(5)
Client Preferences: One Component of Autonomy
282(2)
Autonomy and End-of-Life Issues
284(1)
Breaking the Rules
285(2)
Chapter Summary
287(1)
Chapter Review
288(3)
Surviving as a Case Manager
291(22)
Themes in Case Management Today
293(6)
Performance of Multiple Roles
293(1)
Organizational Abilities
294(1)
Communication Skills
295(1)
Setting-Specific Knowledge
296(1)
Ethical Decision Making
296(1)
Boundaries
297(1)
Critical Thinking
297(1)
Personal Qualities
298(1)
Case Study
299(3)
People Involved in the Case
299(3)
Survival Skills
302(8)
The Prevention of Burnout
303(1)
Managing Time
304(2)
Time-Management Techniques
306(1)
Acting Assertively
307(3)
Chapter Summary
310(1)
Chapter Review
311(2)
Glossary313(8)
Index321

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