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Skilled Helper

ISBN: 9780534367312 | 0534367313
Edition: 7th
Format: Paperback
Publisher: Brooks Cole
Pub. Date: 7/30/2001

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SummaryTable of Contents
Presents the collaborative nature of the helper-client relationship and leads the reader step-by-step through the counseling process. Uses a three-stage model and emphasizes hope and optimism, and a self-healing approach. New information on communication skills is included. Previous edition: c1998.
... MORE
Part One Laying the Groundwork1(62)
Introduction to Helping
2(19)
Formal and Informal Helpers: A Very Brief History
3(1)
What Helping Is About
3(3)
Positive Psychology and Helping
6(1)
The Two Principal Goals of Helping
7(2)
Does Helping Help?
9(5)
Is Helping for Everyone?
14(1)
What This Book Is---and What It Is Not
15(1)
Moving From Smart to Wise: Managing the Shadow Side of Helping
16(5)
Overview of the Helping Model
21(19)
Rational Problem Solving and Its Limitations
23(1)
The Skilled-Helper Model: A Problem-Management and Opportunity-Development Approach to Helping
24(1)
The Stages and Steps of the Helping Model
25(1)
``What's Going On?'' Helping Clients Clarify the Key Issues Calling for Change
26(2)
``What Solutions Make Sense for Me?'' Helping Clients Determine Outcomes
28(2)
``What Do I Have to Do to Get What I Need or Want?'' Helping Clients Develop Strategies for Accomplishing Goals
30(1)
Action: ``How Do I Get Results?'' Helping Clients Implement Their Plans
31(1)
``How Are We Doing?'' Ongoing Evaluation of the Helping Process
32(1)
Flexibility in Using the Model
33(2)
Brief Therapy and a Hologram Approach to Helping
35(1)
Problem Management and Culture: A Human Universal
36(1)
Using the Model as a ``Browser'': The Search for Best Practice
37(1)
Understanding and Dealing with the Shadow Side of Helping Models
38(2)
The Helping Relationship: Values in Action
40(23)
The Helping Relationship
42(1)
The Relationship as a Working Alliance
43(1)
Values in Action
44(2)
Respect as the Foundation Value
46(2)
Empathy as a Primary Orientation Value
48(5)
Genuineness as a Professional Value
53(2)
Client Empowerment as an Outcome Value
55(3)
A Working Charter: A Client-Helper Contract
58(1)
Shadow-Side Realities in the Helping Relationship
59(4)
Part Two The Therapeutic Dialogue63(74)
Introduction to Communication and the Skill of Visibly Tuning in to Clients
64(9)
The Importance of Dialogue in Helping
65(1)
Visibly Tuning in to Clients: The Importance of Empathic Presence
66(4)
The Shadow Side of Communication Skills
70(3)
Active Listening: The Foundation of Understanding
73(20)
Inadequate Listening
75(1)
Empathic Listening
76(1)
Listening to Words: Clients' Stories, Points of View, Decisions, and Intentions or Proposals
77(6)
Listening to Clients' Nonverbal Messages and Modifiers
83(2)
Processing What You Hear: The Thoughtful Search for Meaning
85(3)
Listening to Oneself: The Helper's Internal Conversation
88(1)
The Shadow Side of Listening to Clients
89(4)
Sharing Empathic Highlights: Communicating and Checking Understanding
93(24)
Responding Skills
95(1)
The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertiveness
95(2)
Sharing Empathic Highlights: Communicating Understanding to Clients
97(1)
The Key Building Blocks of Empathic Highlights
98(7)
Principles for Sharing Highlights
105(7)
Tactics for Communicating Highlights
112(1)
A Caution: The Importance of Empathic Relationships
112(1)
The Shadow Side of Sharing Empathic Highlights
113(4)
The Art of Probing and Summarizing
117(20)
Nonverbal and Verbal Prompts
119(1)
Different Forms of Probes
120(1)
Using Questions Effectively
121(1)
Principles in the Use of Probes
122(7)
The Relationship Between Sharing Highlights and Using Probes
129(2)
The Art of Summarizing: Providing Focus and Direction
131(3)
How to Become Proficient in Using Communication Skills
134(1)
Shadow Side Realities of Communication Skills
135(2)
Part Three Stage I of the Helping Model and Advanced Communication Skills137(104)
Step I-A: ``What Are My Concerns?'' Helping Clients Tell Their Stories
138(24)
An Introduction to Stage I: Identifying and Exploring Problems and Opportunities
139(1)
Step I-A: ``What's Going On?''
139(2)
Helping Clients Explore Problem Situations and Unexploited Opportunities
141(12)
Step I-A and Action
153(4)
Is Step 1-A Enough?
157(1)
The Shadow Side of Step I-A
158(3)
Evaluation Questions for Step I-A
161(1)
Reluctant and Resistant Clients
162(12)
Reluctance: Misgivings About Change
163(2)
Resistance: Reacting to Coercion
165(2)
Principles for Managing Reluctance and Resistance
167(4)
Psychological Defenses: The Shadow Side of Reluctance and Resistance
171(3)
Step I-B: I. The Nature of Challenging
174(25)
Challenging: The Basic Concept
176(1)
Blind Spots: The Targets of Challenging
177(4)
From Blind Spots to New Perspectives
181(3)
The Goals of Challenging
184(1)
Applications: From Blind Spots to New Perspectives to Action
184(15)
Step I-B: II. Specific Challenging Skills
199(19)
Advanced Empathic Highlights: The Message Behind the Message
200(5)
Information Sharing: From New Perspectives to Action
205(2)
Helper Self-Disclosure
207(2)
Immediacy: Direct, Mutual Talk
209(5)
Using Suggestions and Recommendations
214(1)
Confrontation
215(1)
Encouragement
216(1)
Evaluation Questions for Step I-B: The Use of Specific Challenging Skills
217(1)
Step I-B: III. The Wisdom of Challenging
218(12)
Guidelines for Effective Challenging
219(5)
Linking Challenge to Action
224(1)
The Shadow Side of Challenging
224(4)
Evaluation Questions for Step I-B: The Process and Wisdom of Challenging
228(2)
Step I-C: Leverage---Helping Clients Work on the Right Things
230(11)
The Economics of Helping
231(1)
Screening: The Initial Search for Leverage
231(2)
Leverage: Working on Issues That Make a Difference
233(1)
Some Principles of Leverage
233(5)
Focus and Leverage: The Lazarus Technique
238(1)
Step I-C and Action
239(1)
The Shadow Side of Step I-C
240(1)
Evaluation Questions for Step I-C
240(1)
Part Four Stage II: Helping Clients Determine What They Need and Want241(68)
Introduction to Stage II: ``What Solutions Make Sense for Me?'' Helping Clients Identify, Choose, and Shape Goals
242(18)
The Three Steps of Stage II
243(1)
Solution-Focused Helping
243(6)
Helping Clients Discover and Use Their Power Through Goal Setting
249(2)
Helping Clients Become More Effective Decision Makers
251(9)
Step II-A: ``What Do I Need and Want?'' Possibilities for a Better Future
260(15)
Possibilities for a Better Future
261(2)
Skills for Identifying Possibilities for a Better Future
263(7)
Cases Featuring Possibilities for a Better Future
270(4)
Evaluation Questions for Step II-A
274(1)
Step II-B: ``What Do I Really Want?'' Moving from Possibilities to Choices
275(19)
From Possibilities to Choices
276(1)
Helping Clients Shape Their Goals
276(10)
Needs Versus Wants
286(2)
Emerging Goals
288(1)
Adaptive Goals
288(4)
The ``Real-Options'' Approach
292(1)
A Bias for Action as a Metagoal
292(1)
Evaluation Questions for Step II-B
293(1)
Step II-C: ``What Am I Willing to Pay for What I Want?'' Commitment
294(15)
Helping Clients Commit Themselves to a Better Future
295(6)
Great Expectations: Client Self-Efficacy
301(3)
Stage II and Action
304(1)
The Shadow Side of Goal Setting
305(2)
Evaluation Questions for Step II-C
307(2)
Part Five Stage III: Helping Clients Develop Strategies to Accomplish Their Goals309(38)
Step III-A: ``How Many Ways Are There to Get What I Need and Want?'' Action Strategies
310(13)
Introduction to Stage III
311(2)
Many Different Paths to Goals
313(4)
``What Support Do I Need to Work for What I Want?''
317(2)
``What Working Knowledge and Skills Will Help Me Get What I Need and Want?''
319(1)
Linking Strategies to Action
320(2)
Evaluation Questions for Step III-A
322(1)
Step III-B: ``What Strategies Are Best for Me?'' Best-Fit Strategies
323(11)
``What's Best for Me?'' The Case of Bud
324(1)
Helping Clients Choose Best-Fit Strategies
325(2)
Strategy Sampling
327(1)
A Balance-Sheet Method for Choosing Strategies
328(3)
Linking Step III-B to Action
331(1)
The Shadow Side of Selecting Strategies
331(2)
Evaluation Questions for Step III-B
333(1)
Step III-C: ``What Kind of Plan Will Help Me Get What I Need and Want?'' Helping Clients Make Plans
334(13)
No Plan of Action: The Case of Frank
335(1)
How Plans add Value to Clients' Change Programs
336(2)
Shaping the Plan: Three Cases
338(3)
Humanizing the Technology of Constructive Change
341(3)
Tailoring Ready-Made Programs to Clients' Needs
344(2)
Evaluation Questions for Step III-C
346(1)
Part six The action arrow: making it all happen347(22)
``How Do I Make It All Happen?'' Helping Clients Get What They Want and Need
348(21)
Helping Clients Become Effective Tacticians
351(8)
Getting Along Without a Helper: Developing Social Networks for Supportive Challenge
359(4)
The Shadow Side of Implementing Change
363(6)
References369(28)
Name Index397(6)
Subject Index403

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