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Used by more than a million students, LOOKING OUT, LOOKING IN, Twelfth Edition, continues its outstanding tradition of combining current information with a fun, reader-friendly voice that links course topics to your everyday life. You'll discover the reasons to improve your interpersonal skills and sharpen your critical understanding of the communication process through diverse and compelling examples that illustrate how communication skills can affect both the world around us and our own lives. Improve your relationships and your future career success, with the only text that offers the tools that have been proven to build better communication skills for almost 30 years!

A First Look at Interpersonal Communication
Why We Communicate
The Process of Communication
Communication Principles and Misconceptions
The Nature of Interpersonal Communication
What Makes an Effective Communicator?
Communication and Identity: Creating and Presenting the Self
Communication and the Self-Concept
Presenting the Self: Communication as Identity Management
Perception: What You See is What You Get
The Perception Process Influences on Perception
Common Tendencies in Perception
Perception Checking
Empathy and Communication
Emotions: Thinking, Feeling, and Communicating
What Are Emotions? Influences on Emotional Expression
Guidelines for Expressing Emotions
Managing Difficult Emotions
Language: Barrier and Bridge
Language Is Symbolic
Understandings and Misunderstandings
The Impact of Language
Gender and Language
Culture and Language
Nonverbal Communication: Messages Beyond Words
Characteristics of Nonverbal Communication
Influences on Nonverbal Communication
Types of Nonverbal Communication
Listening: More than Meets the Ear
Listening Defined
Elements in the Listening Process
The Challenge of Listening
Types of Listening Responses
Communication and Relational Dynamics
Why We Form Relationships
Relational Development and Maintenance
Communicating About Relationships
Intimacy and Distance in Relational Communication
Intimacy in Relationships
Self-Disclosure in Relationships
Alternatives to Self-Disclosure
Improving Communication Climates
Communication Climate: The Key to Positive Relationships
Defensiveness: Causes and Remedies
Saving Face: The Clear Message Format
Responding Nondefensively to Criticism
Managing Interpersonal Conflicts
The Nature of Conflict
Conflict Styles
Conflict in Relational Systems
Variables in Conflict Styles
Constructive Conflict Skills
Constructive Conflict: Questions and Answers
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Looking Out, Looking In

Looking Out, Looking In

049509580X

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Table of Contents

Supplemental Materials