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The Skilled Helper: A Problem Management and Opportunity Development Approach to Helping

ISBN: 9780495092032 | 0495092037
Edition: 8th
Format: Paperback
Publisher: Brooks Cole
Pub. Date: 7/19/2006

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SummaryTable of Contents
Internationally recognized for its successful problem-management and opportunity development approach to effective helping, Egan's text emphasizes the collaborative nature of the therapist-client relationship and uses a practical, three-stage model that drives client problem-managing and opportunity-developing action. Egan masterfully leads readers step-by-step through the counseling process, while giving them a feeling for the complexity inherent in any helping relationship. As readers begin to understand the various steps of the helping model... MORE
Part One LAYING THE GROUNDWORK
1(68)
Introduction to Helping
2(27)
... MORE
Formal and Informal Helpers: A Very Brief History
3(1)
What Helping Is About
4(5)
Challenges for the Helping Professions
9(12)
The Professional Curriculum
21(4)
Moving From Smart to Wise: Managing the Shadow Side of Helping
25(4)
Overview of the Helping Model
29(18)
Rational Problem Solving and Its Limitations
30(2)
The Skilled Helper Model: A Problem Management/Opportunity Development Approach to Helping
32(3)
Stage I: The Current Picture---``What's Going On?''---Help Clients Clarify the Key Issues Calling for Change
35(1)
Stage II: The Preferred Picture---``What Do I Want?''---Help Clients Identify, Choose, and Shape Problem-Managing Goals
36(2)
Stage III: The Way Forward---``How Do I Get What I Need or Want?''---Help Clients Develop Strategies and Plans for Accomplishing Goals
38(1)
The Action Arrow---``How Do I Make It All Happen?''---Help Clients Implement Their Plans
39(1)
``How Are We Doing?''---Ongoing Evaluation of the Helping Process
40(2)
Flexibility in the Use of the Model
42(2)
Problem Management: A Human Universal
44(1)
Using the Model as a ``Browser'': The Search for Best Practice
44(2)
Understanding and Dealing With the Shadow Side of Helping Models
46(1)
The Helping Relationship: Values in Action
47(22)
The Helping Relationship
48(1)
The Relationship as a Working Alliance
49(2)
The Values That Drive the Helping Relationship
51(11)
Values, Diversity, and Multiculturalism
62(3)
A Working Charter: The Client-Helper Contract
65(1)
Shadow-Side Realities in the Helping Relationship
66(3)
Part Two THE THERAPEUTIC DIALOGUE
69(128)
Communication: The Skills of Tuning in and Actively Listening to Clients
71(28)
The Importance of Dialogue in Helping
72(1)
Visibly Tuning In: The Importance of Empathic Presence
73(5)
Active Listening: The Foundation of Understanding
78(11)
Processing What You Hear: The Thoughtful Search for Meaning
89(4)
Listening to Oneself: The Helper's Internal Conversation
93(1)
The Shadow Side of Listening to Clients
94(3)
The Shadow Side of Communication Skills---Part 1
97(2)
Communicating Empathy: Working Hard at Understanding Clients
99(22)
The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertiveness
100(2)
Sharing Empathic Highlights: Communicating Understanding to Clients
102(7)
Principles for Sharing Empathic Highlights
109(7)
Tactics for Communicating Highlights
116(1)
The Shadow Side of Sharing Empathic Highlights
117(2)
The Importance of Empathic Relationships
119(2)
The Art of Probing and Summarizing
121(17)
The Art of Probing
122(11)
The Art of Summarizing: Providing Focus and Direction
133(2)
The Shadow Side of Communication Skills---Part 2
135(3)
Helping Clients Challenge Themselves
138(21)
Challenge: The Basic Concept
139(10)
Blind Spots
149(5)
Linking Challenge to Action
154(2)
The Shadow Side of Challenging
156(3)
Challenging Skills and the Wisdom to Use Them Well
159(24)
Specific Challenging Skills
160(14)
From Smart to Wise: Guidelines for Effective Challenging
174(6)
Linking Challenge to Action
180(1)
Challenge and the Shadow Side of Helpers
180(3)
Helping Difficult Clients Move Forward: Reluctance, Resistance, and Resilience
183(14)
Difficult Clients: Reluctance and Resistance
184(1)
Reluctance: Misgivings About Change
185(1)
Resistance: Reacting to Coercion
186(2)
The Role of Psychological Defenses in Reluctance and Resistance
188(2)
Principles for Managing Reluctance and Resistance
190(4)
Help Clients Tap Into Their Resilience
194(3)
Part Three THE STAGES AND TASKS OF THE HELPING MODEL
197(138)
Stage I: Help Clients Tell Their Stories
199(34)
An Introduction to Stage I
200(1)
Task 1: Help Clients Tell Their Stories---``What Are My Concerns?''
201(16)
Task 2: Help Clients Develop New Perspectives and Reframe Their Stories---``What Am I Overlooking or Avoiding?''
217(6)
Task 3: Help Clients Work on Issues That Make a Difference---``What Problems, If Managed, Will Help Me Most?''
223(8)
Is Stage I Sometimes Enough?
231(2)
Introduction to Stages II and III: Decisions, Goals, and Plans
233(19)
Help Clients Become More Effective Decision Makers
234(8)
Solution-Focused Helping
242(6)
Help Clients Discover and Use Their Power Through Goal Setting
248(4)
Stage II: Help Clients Set Viable Goals
252(45)
The Three Tasks of Stage II
253(1)
Task 1: Help Clients Discover Possibilities for a Better Future---``How Can My Life Be Better?''
254(1)
Skills for Identifying Possibilities for a Better Future
255(12)
Task 2: Help Clients Move From Possibilities to Choices---``What Solutions Are Best for Me?''
267(17)
Task 3: Help Clients Commit Themselves---``What Am I Willing to Pay for What I Want?''
284(10)
Stage II and Action
294(1)
The Shadow Side of Goal Setting
295(2)
Stage III: Help Clients Develop Strategies and Plans to Accomplish Their Goals
297(38)
Introduction to Stage III
298(1)
Task 1: Help Clients Develop Strategies for Accomplishing Their Goals
299(10)
Task 2: Help Clients Choose Best-Fit Strategies
309(10)
Task 3: Help Clients Make Plans
319(16)
Part Four THE ACTION ARROW: MAKING IT ALL HAPPEN
335(21)
Getting There: Help Clients Implement Their Change Programs---``How Do I Make It All Happen?''
336(20)
Help Clients Move From Planning to Action
338(6)
Getting Along Without a Helper: Developing Social Networks for Support and Challenge
344(4)
The Shadow Side of Implementing Change
348(5)
Resilience Revisited: People's Ability to Hold Themselves Together, Bounce Back, and Grow
353(2)
Choosing Not to Change
355(1)
References356(27)
Name Index383(6)
Subject Index389

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