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Business Communication : Process and Product

ISBN: 9780324114522 | 0324114524
Edition: 4th
Format: Hardcover
Publisher: Cengage Learning
Pub. Date: 3/11/2002

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SummaryTable of Contents
Business Communication: Process and Product, 4e takes readers through a well-developed, consistently applied process approach to communication that is combined with integrated, hands-on application of current and emerging business technologies. Readers learn a process for solving future communication problems, and how to use Internet and electronic media to deliver their message, resulting in a tangible communication strategy they can use throughout their careers.
... MORE
UNIT 1 COMMUNICATION FOUNDATIONS1(126)
Communicating at Work
2(37)
Communicating in Small Groups and Teams
39(29)
Workplace Listening and Nonverbal Communication
68(25)
Communicating Across Cultures
93(34)
UNIT 2 THE WRITING PROCESS127(78)
Preparing to Write Business Messages
128(25)
Organizing and Writing Business Messages
153(28)
Revising Business Messages
181(24)
UNIT 3 BUSINESS CORRESPONDENCE205(158)
Routine E-Mail Messages and Memos
206(33)
Routine Letters and Goodwill Messages
239(44)
Persuasive and Sales Messages
283(38)
Negative Messages
321(42)
UNIT 4 REPORTS AND PROPOSALS363(124)
Preparing to Write Business Reports
364(42)
Organizing and Writing Typical Business Reports
406(45)
Proposals and Formal Reports
451(36)
UNIT 5 PRESENTATIONS487
Speaking Skills
488(33)
Employment Communication
521
Appendix A: Competent Language Usage Essentials (C.L.U.E.)1(26)
Appendix B: Guide to Document Formats27(14)
Appendix C: Documentation Formats41(6)
Appendix D: Correction Symbols47(3)
Key to C.L.U.E. Exercises50
Endnotes1(1)
Acknowledgments1(1)
Index1

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