Technical Communication Today
ISBN: 9780205632442 | 0205632440
Edition: 3rdFormat: Paperback
Publisher: Longman
Pub. Date: 1/1/2010
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For the Introduction to Technical Communication level course.Technical Communication Todayremains the only text to fully centralize the computer in the technical workplace, presenting how writers use computers throughout their communication process.People use their computers to help them think, research, compose, design, and edit. Not only is Technical Communication Today firmly in core rhetorical principles, but the text also presents computers as thinking tools that powerfully influence how we develop, produce, design, and deliver technical d... MORE
| Preface | |
| Elements Of Technical Communcation | |
| Communicating in the Workplace | |
| How Important is Technical Communication? | |
| What is Technical Communication? | |
| Technical Communication: Actions, Words, Images | |
| Your Career and Technical Communication | |
| Help: How to Learn New Software Quickly | |
| Chapter Review | |
| Exercises... MORE | |
| The Technical Writing Process Today | |
| Genres in Technical Communication | |
| Genres and the Technical Writing Process | |
| Planning and Researching | |
| Organizing and Drafting | |
| Help: Using Your Computer to Overcome Writer's Block | |
| Improving the Style | |
| Designing | |
| Revising and Editing | |
| Developing Your Own Writing Process | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: Changing Bad Habits | |
| Readers and Context of Use | |
| Profiling Your Readers | |
| Help: Profiling Readers with Search Engines | |
| Profiling Contexts of Use | |
| Using Profiles to Your Own Advantage | |
| International and Cross-Cultural Communication | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: Installing a Medical Waste Incinerator | |
| Working in Teams | |
| The Stages of Teaming | |
| Forming: Strategic Planning | |
| Storming: Managing a Conflict | |
| Norming: Determining Team Roles | |
| Help: Virtual Teaming | |
| Performing: Improving Quality | |
| The Keys to Teaming | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: Not a Sunny Day | |
| Ethics in the Technical Workplace | |
| What Are Ethics? | |
| Where Do Ethics Come From? | |
| Help: Stopping Cyberbullying and Computer Harassment | |
| Resolving Ethical Dilemmas | |
| Ethics in the Technical Workplace | |
| Copyright Law in Technical Communication | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: This Company is Bugging Me | |
| Communicating In The Technical Workplace | |
| Planning and Persuasion | |
| Using Strategic Planning | |
| Help: Planning with Online Calendars | |
| Developing a Persuasion Strategy | |
| Persuading with Reasoning | |
| Persuading with Values | |
| Persuasion in High-Context Cultures | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: Leapfrogging with Wireless | |
| Researching and Managing Information | |
| Beginning Your Research | |
| Defining Your Research Subject | |
| Formulating a Research Question or Hypothesis | |
| Developing a Research Methodology | |
| Triangulating Materials | |
| Managing Information and Taking Notes | |
| Help: Avoiding Junk Science on the Internet | |
| Appraising Your Information | |
| Avoiding Plagiarism | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: The Life of a Dilemma | |
| Organizing and Drafting | |
| Basic Organization for Any Document | |
| Using Genres to Organize Information | |
| Outlining the Document | |
| Help: Organizing with Presentation Software | |
| Organizing and Drafting the Introduction | |
| Organizing and Drafting the Body | |
| Organizing and Drafting the Conclusion | |
| Organizing Cross-Cultural Documents | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: The Bad News | |
| Using Plain and Persuasive Style | |
| What is Style? | |
| Writing Plain Sentences | |
| Help: Intercultural Style and Translation Software | |
| Writing Plain Paragraphs | |
| When Is It Appropriate to Use Passive Voice? Persuasive Style | |
| Balancing Plain and Persuasive Style | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: Going Over the Top | |
| Designing Documents and Interfaces | |
| Five Principles of Design | |
| Design Principle 1: Balance | |
| Design Principle 2: Alignment | |
| Design Principle 3: Grouping | |
| Design Principle 4: Consistency | |
| Help: Using Styles and Templates | |
| Design Principle 5: Contrast | |
| Cross-Cultural Design | |
| Using the Principles of Design | |
| A Primer on Binding and Paper | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: Scorpions Invade | |
| Creating and Using Graphics | |
| Guidelines for Using Graphics | |
| Displaying Data with Graphs, Tables, and Charts | |
| Help: Making Visuals with a Spreadsheet Program | |
| Using Pictures, Drawings, and Screenshots | |
| Using Cross-Cultural Symbols | |
| Using Video and Audio | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: Lying with the Truth | |
| Revising and Editing for Usability | |
| Levels of Edit | |
| Revising: Level 1 Editing | |
| Substantive Editing: Level 2 Editing | |
| Copyediting: Level 3 Editing | |
| Proofreading: Level 4 Editing | |
| Lost in Translation: Cross-Cultural Editing | |
| Using Copyediting Symbols | |
| Help: Online Copyediting | |
| Documenting Cycling and Usability Testing | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: Just My (Bad) Style | |
| Working In The Wired Workplace | |
| Using E-Mail and Instant Messaging | |
| E-Mail Basics | |
| Features of E-Mail | |
| Managing E-Mail | |
| E-Mail Netiquette | |
| Help: Using E-Mail Internationally | |
| Using Instant Messaging at Work | |
| Using Text Messaging at Work | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: Exposed | |
| Designing Websites | |
| Basic Features of a Website | |
| Planning and Researching a Website | |
| Organizing and Drafting a Website | |
| Help: Using Web-Authoring Software | |
| Using Style in a Website | |
| Designing the Website | |
| Revising, Editing, and Proofreading | |
| Uploading, Testing, and Maintaining Your Website | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: Slowed to a Crawl | |
| Starting Your Career | |
| Setting Goals, Making a Plan | |
| Preparing a Resume | |
| Writing Effective Application Letters | |
| Help: Designing a Scannable/Searchable Resume | |
| Creating a Professional Portfolio | |
| Interviewing Strategies | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: The Lie | |
| Preparing and Giving Presentations | |
| Planning and Researching Your Presentation | |
| Choosing the Right Presentation Technology | |
| Organizing the Content of Your Presentation | |
| Help: Giving Presentations with your iPod, MP3, PDA, or Smartphone | |
| Choosing Your Presentation Style | |
| Creating Visuals | |
| Delivering the Presentation | |
| Practicing and Rehearsing | |
| Working Cross-Culturally with Translators | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: The Coward | |
| Genres Of Technical Communication | |
| Letters and Memos | |
| Basic Features of Letters and Memos | |
| Planning and Researching Letters and Memos | |
| Organizing and Drafting Letters and Memos | |
| Types of Letters and Memos | |
| Using Style in Letters and Memos | |
| Designing and Formatting Letters and Memos | |
| Help: Making Letter and Memo Templates | |
| Revising, Editing, and Proofreading | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: The Nastygram | |
| Technical Definitions | |
| Types of Technical Definitions | |
| Planning and Researching Technical Definitions | |
| Organizing and Drafting Technical Definitions | |
| Help: Using Online Sources for Definitions | |
| Using Style and Design in Technical Definitions | |
| Revising, Editing, and Proofreading | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: Fast-Food High School | |
| Technical Descriptions | |
| Basic Features of Technical Descriptions | |
| Planning and Researching Technical Descriptions | |
| Partitioning the Subject | |
| Organizing and Drafting Technical Descriptions | |
| Using Style in Technical Descriptions | |
| Designing Technical Descriptions | |
| Revising, Editing, and Proofreading | |
| Help: Using Digital Photography in Descriptions | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: In the Vapor | |
| Instructions and Other Documentation | |
| Basic Features of Documentation | |
| Planning and Researching Documentation | |
| Planning for Cross-Cultural Readers and Contexts | |
| Organizing and Drafting Documentation | |
| Using Style in Documentation | |
| Help: On-Screen Documentation | |
| Designing Documentation | |
| Revising, Editing, and Proofreading | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: The Flame | |
| Proposals | |
| Basic Features of Proposals | |
| Planning and Researching Proposals | |
| Help: Roughing Out a Budget with a Spreadsheet | |
| Organizing and Drafting Proposals | |
| Using Style in Proposals | |
| Designing Proposals | |
| Revising, Editing, and Proofreading | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: The Mole | |
| Activity Reports | |
| Basic Features of Activity Reports | |
| Types of Activity Reports | |
| Planning and Researching Activity Reports | |
| Organizing and Drafting Activity Reports | |
| Help: Making and Using PDFs | |
| Using Style and Design in Activity Reports | |
| Revising, Editing, and Proofreading | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: Bad Chemistry | |
| Analytical Reports | |
| Basic Features of Analytical Reports | |
| Types of Analytical Reports | |
| Planning and Researching Analytical Reports | |
| Organizing and Drafting Analytical Reports | |
| Help: Using Google Docs to Collaborate with International Teams | |
| Drafting Front Matter and Back Matter | |
| Using Style in Analytical Reports | |
| Designing Analytical Reports | |
| Revising, Editing, and Proofreading | |
| Chapter Review | |
| Exercises and Projects | |
| Case Study: The X-File | |
| Grammar and Punctuation Guide | |
| English as a Second Language Guide | |
| Documentation Guide | |
| References | |
| Credits | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
