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Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values
ISBN: 9780205545957 | 0205545955
Edition: 7thFormat: Hardcover
Publisher: Allyn & Bacon
Pub. Date: 1/1/2009
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Fundamentals of Organizational Communication presents organizational communication concepts within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. Blending theory, analysis, and practice, this book provides an extensive introduction to major organizational communication issues, theories, and skills, enabling readers to immediately apply the concepts presented.
| Preface | |
| Organizational Communication: A Competency-Based Approach | |
| The Changing Nature of Organizations and Work | |
| The Communications Era | |
| Communication: The Key to Organizational Excellence | |
| Excellence in Communication: Communication Competency | |
| Organizational Communication: A Competency-Based Approach | |
| Basics of Human Communication | |
| ... MORE | |
| The Construction of Shared Realities | |
| Concepts of Organizations | |
| Definitions of Organizational Communication | |
| Self-Assessment of Personal Development Needs | |
| Theoretical Perspectives for Organizational Communication | |
| Introduction | |
| The Functional Approach | |
| The Meaning-Centered Approach | |
| Emerging Perspectives | |
| Communication Implications of Major Organizational Theories | |
| Introduction | |
| The Scientific Management School | |
| The Human Behavior School | |
| Integrated Perspectives Viewpoints | |
| Postmodern, Critical, and Feminist Perspectives | |
| Organizational Communication: Values and Ethical Communication Behaviors | |
| Introduction | |
| Values in Organizational Communication | |
| Appraising Your Individual Value System | |
| Ethics in Organizational Communication | |
| Organizational Conundrums | |
| Ethical Dilemmas in Organizational Communication | |
| Developing Ethical Standards in Organizational Communication | |
| Individuals in Organizations | |
| Introduction | |
| Individuals in Organizations | |
| The Intrapersonal Experience | |
| Interpersonal Experiences | |
| Forming Interpersonal RelationshipsTrust and Interpersonal Relationships | |
| Technology and Interpersonal Relationships | |
| Increasing Interpersonal Effectiveness | |
| Groups in Organizations | |
| Introduction | |
| Small-Group Experiences | |
| Types of Groups | |
| The Team-Based Organization | |
| Group Development | |
| Working in Groups | |
| Increasing Group Participation Effectiveness | |
| Leadership and Management Communication | |
| Introduction | |
| The Importance of Leadership and Management Communication | |
| Theories of Leadership and Management | |
| Distinctions between Leadership and Management | |
| Leadership and Management Challenges | |
| Determinants of Leadership Effectiveness | |
| Increasing Leadership Effectiveness | |
| Participating in Organizations: Developing Critical Organizational Communication Competencies | |
| Introduction | |
| Defining Decision Making and Problem Solving | |
| Influences for Decision Making and Problem Solving | |
| Methods for Decision Making and Problem Solving | |
| Barriers to Effective Decision Making and Problem Solving | |
| Problem-Solving Processes | |
| Increasing Decision-Making and Problem-Solving Effectiveness | |
| Interviews in Organizations | |
| Increasing Interview Effectiveness | |
| Presentations in Organizations | |
| Types of Organizational Presentations | |
| Increasing Presentation Effectiveness | |
| Communications Technology in Organizations | |
| Organizational Conflict: Communicating for Effectiveness | |
| Introduction | |
| Defining and Describing Conflict Processes | |
| The Individual in Organizational Conflict | |
| Groups in Organizational Conflict | |
| Special Types of Organizational Conflict: Sexual Harassment, Discrimination, Ethical Abuses | |
| Productively Engaging in Conflict | |
| Guidelines for Productive Conflict | |
| Strategic Organizational Communication: Professional | |
| Table of Contents provided by Publisher. All Rights Reserved. |
