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Techniques and Guidelines for Social Work Practice

ISBN: 9780205295555 | 020529555X
Format: Hardcover
Publisher: Prentice Hall
Pub. Date: 7/1/1999

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SummaryTable of Contents
This text summarizes and recaps many of the techniques and procedures that social work students have learned in their coursework. Parts I and II of the text summarize the essential foundation elements of social work practice. Parts III and IV then set out 160 techniques and guidelines that can be used by students and new practitioners. Students often keep this text as a reference as they begin their professional practice; Chapter 2, Merging Person with Profession, particularly addresses establishing oneself in a social work career and successfully managing both work and personal life. New to this edition are sections on working with managed care, battered women, gay, lesbian, or bisexual clients, clients with eating disorders, and clients experiencing grief or loss. Material has been added on cultural competence and macro practice. Also, new to this edition is a printed Instructor's Manual/Test Bank as well as a complete website that includes teaching suggestions.
Prefacexvii
PART I Social Work and the Social Worker1(52)
The Domain of the Social Work Profession
3(12)
... MORE
The Social Work Domain
4(6)
Social Work's Purpose
4(3)
Social Work's Focus
7(1)
Social Work's Scope
8(1)
Social Work's Sanction
9(1)
An Overview of Social Work Practice
10(4)
Conclusion
14(1)
Selected Bibliography
14(1)
Merging Person with Profession
15(21)
Selecting Social Work as a Career
16(3)
Social Work as a Life Companion
16(1)
The School-to-Job Transition
16(2)
Earning a Living as a Social Worker
18(1)
Establishing Oneself as a Social Worker
19(5)
Acquiring a Reputation
19(1)
Conflict over Agency Policy
20(2)
Promoting Social Justice
22(1)
Political Involvement
23(1)
The Interplay of One's Personal and Professional Lives
24(3)
Being Changed by Clients
25(1)
Personal Responses to the Client in Need
25(1)
The Social Worker's Family
26(1)
A Fitness Program for the Social Worker
27(6)
Friendships and Community
27(1)
Self-Worth and Self-Image
28(1)
Physical and Emotional Well-Being
28(2)
Intellectual Growth
30(1)
Religion and Spirituality
31(1)
Artistic Expression
32(1)
Having Fun in Social Work
33(1)
Conclusion
34(1)
Selected Bibliography
34(2)
Merging the Person's Art with the Profession's Science
36(17)
The Social Worker as Artist
36(7)
Compassion and Courage
37(1)
Professional Relationship
37(1)
Creativity
38(1)
Hopefulness and Energy
39(1)
Judgment
40(1)
Personal Values
40(3)
Professional Style
43(1)
The Social Worker as Scientist
43(9)
Knowledge Regarding Social Phenomena
45(1)
Knowledge Regarding Social Conditions and Social Problems
46(1)
Knowledge Regarding the Social Work Profession
47(2)
Knowledge Regarding Social Work Practice
49(3)
Conclusion
52(1)
Selected Bibliography
52(1)
PART II The Building Blocks of Social Work Practice53(80)
The Roles and Functions Performed by Social Workers
55(13)
Defining Professional Roles
55(12)
The Social Worker as Broker
56(1)
The Social Worker as Advocate
57(1)
The Social Worker as Teacher
58(1)
The Social Worker as Counselor/Clinician
59(1)
The Social Worker as Case Manager
60(2)
The Social Worker as Workload Manager
62(1)
The Social Worker as Staff Developer
63(1)
The Social Worker as Administrator
64(1)
The Social Worker as Social Change Agent
65(1)
The Social Worker as Professional
66(1)
Conclusion
67(1)
Selected Bibliography
67(1)
Guiding Principles for Social Workers
68(14)
Principles Focused on the Social Worker as a Professional Person
68(3)
The Social Worker Should Practice Social Work
68(1)
The Social Worker Should Engage in Conscious Use of Self
69(1)
The Social Worker Should Maintain Professional Objectivity
70(1)
The Social Worker Should Respect Human Diversity
70(1)
The Social Worker Should Seek Personal and Professional Growth
71(1)
Principles That Guide Practice Activities
71(9)
The Social Worker Should Do No Harm
71(1)
The Social Worker Should Engage in Conscious Knowledge-Guided Practice
72(1)
The Social Worker Should Engage in Conscious Value-Guided and Ethical Practice
72(1)
The Social Worker Should Be Concerned with the Whole Person
73(1)
The Social Worker Should Treat the Client with Dignity
74(1)
The Social Worker Should Individualize the Client
74(1)
The Social Worker Should Lend Vision to the Client
75(1)
The Social Worker Should Build on Client Strengths
75(1)
The Social Worker Should Maximize Client Participation
76(1)
The Social Worker Should Maximize Client Self-Determination
76(1)
The Social Worker Should Help the Client Learn Self-Directed Problem-Solving Skills
77(1)
The Social Worker Should Maximize Client Empowerment
77(1)
The Social Worker Should Protect Client Confidentiality
78(1)
The Social Worker Should Adhere to the Philosophy of Normalization
79(1)
The Social Worker Should Continuously Evaluate the Progress of the Change Process
79(1)
The Social Worker Should Be Accountable to Clients, Agency, Community, and the Social Work Profession
80(1)
Conclusion
80(1)
Selected Bibliography
81(1)
Practice Frameworks for Social Work
82(37)
Requirements of a Practice Framework
82(1)
Guidelines for Selecting a Practice Framework
83(3)
Selected Practice Frameworks
86(1)
Selected Practice Perspectives
86(10)
The Generalist Perspective
87(2)
The General Systems Perspective
89(2)
The Ecosystems Perspective
91(2)
The Strengths Perspective
93(1)
The Ethnic-Sensitive Perspective
94(1)
The Feminist Perspective
95(1)
Selected Practice Theories and Models
96(21)
Practice Based on Psychodynamic Theory
97(1)
Practice Based on Behavioral Theory
98(1)
Practice Based on Cognitive-Behavioral Theory
99(1)
Practice Based on Person-Centered Theory
100(1)
The Interactional Model
100(1)
The Structural Model
101(1)
The Crisis Intervention Model
102(1)
The Task-Centered Model
103(1)
The Solution-Focused Model
104(1)
Practice Based on the Family Therapies
105(2)
Practice Based on Models of Family Preservation
107(1)
Practice Based on the Clubhouse Model
108(1)
Practice Based on Small Group Theories
109(2)
Practice Based on the Addiction Model
111(1)
Practice Based on Models of Self-Help
112(1)
Models for Changing Organizations
113(3)
Models for Changing Communities
116(1)
Conclusion
117(1)
Selected Bibliography
118(1)
Facilitating Change through Decision Making
119(14)
Elements of the Change Process
119(3)
The Context of Planned Change
122(1)
Reasons Why Clients May Seek Change
123(1)
Individual Change
123(1)
Family and Group Change
123(1)
Organizational Change
124(1)
Community Change
124(1)
Identifying the Actors in Planned Change
124(1)
Phases of the Planned Change Process
125(2)
Critical Thinking in Planned Change
127(3)
Decision Making in Planned Change
130(2)
Conclusion
132(1)
Selected Bibliography
132(1)
PART III Techniques Common to All Social Work Practice133(114)
Basic Communication and Helping Skills
134(37)
Basic Communication Skills
136(4)
Creating an Effective Helping Relationship
140(3)
Basic Helping Skills
143(13)
Nonverbal Communication
156(2)
The ``I-Statement''
158(1)
Understanding Emotions and Feelings
159(3)
Responding to Defensive Communication
162(3)
Cross-Cultural Helping
165(6)
Workload and Caseload Management
171(26)
Managing Time at Work
172(3)
Report Writing
175(2)
Letter Writing
177(1)
Using Information Technology
178(6)
Effective Telephone Communications
184(1)
Controlling Workload
185(1)
Maintaining Casenotes for Narrative Recording
186(2)
Problem-Oriented Recording (POR) and the SOAP Format
188(2)
Process Recording
190(2)
Testifying in Court
192(2)
Dealing with Managed Care
194(3)
Personal and Professional Development
197(50)
Getting a Social Work Job
197(3)
Elements of Professional Behavior
200(2)
Using Agency Supervision
202(2)
Presenting to a Professional Audience
204(3)
Writing to a Professional Audience
207(4)
Coping with Bureaucracy
211(2)
Stress Management
213(3)
Using Humor in Social Work
216(3)
Making Ethical Decisions
219(6)
Avoiding Malpractice Suits
225(5)
Developing Self-Awareness
230(4)
Dealing with Sexual Misconduct
234(2)
Understanding Qualitative Data
236(2)
Understanding Quantitative Data
238(6)
Improving the Social Work Image
244(3)
PART IV Techniques and Guidelines for Phases of the Planned Change Process247(360)
Intake and Engagement
249(52)
Section A Techniques and Guidelines for Direct Practice
250(37)
The First Telephone Contact
252(1)
The First Face-to-Face Meeting
253(3)
Making a Referral
256(5)
Obtaining Information from Other Agencies
261(3)
The In-Home Interview
264(2)
Engaging the Involuntary Client
266(3)
Engaging the Hard-to-Reach Client
269(2)
Engaging the Client Who Is Chemically Dependent
271(11)
The Manipulative Client
282(2)
The Dangerous Client
284(3)
Section B Techniques and Guidelines for Indirect Practice
287(14)
Learning about Your Agency
288(3)
Staff Recruitment and Selection
291(2)
Selecting and Training Volunteers
293(3)
Learning about Your Community
296(5)
Data Collection and Assessment
301(96)
Section A Techniques and Guidelines for Direct Practice
302(83)
The Social Assessment Report
304(5)
The Dual Perspective
309(3)
Genograms and Ecomapping
312(3)
Social Support Assessment
315(4)
Life History Grid
319(2)
Life Cycle Matrix
321(2)
Identifying Client Strengths
323(3)
Coping Strategies and Ego Defenses
326(5)
Assessing a Client's Role Performance
331(2)
Assessing a Client's Self-Concept
333(3)
Family Dynamics and Family Functioning
336(6)
Multiworker Family Assessment Interviews
342(1)
The ABC Model and the Behavior Matrix
343(2)
Using Questionnaires, Checklists, and Vignettes
345(5)
Developing Individualized Rating Scales
350(4)
Selecting Standardized Rating Scales
354(3)
Assessing a Client's Social Functioning
357(7)
Assessing a Client's Mental Status
364(3)
Identifying Developmental Delays in Young Children
367(2)
Referral for Psychological Testing
369(3)
The Person-in-Environment System (PIE)
372(2)
The Diagnostic and Statistical Manual of Mental Disorders (DSM-IV)
374(1)
Assessing and Responding to Suicide Risk
375(3)
Assessing a Child's Need for Protection
378(5)
The 4 Ps, 4 Rs, and 4 Ms
383(2)
Section B Techniques and Guidelines for Indirect Practice
385(12)
Assessing Agency Structure
386(2)
Assessing Human Services Needs
388(3)
Focus Groups
391(1)
Community Decision-Making Analysis
392(2)
Social Policy Analysis
394(3)
Planning and Contracting
397(40)
Section A Techniques and Guidelines for Direct Practice
398(20)
Selecting Target Problems and Goals
400(2)
The Problem Search
402(1)
Using Checklists in Goal Selection
403(2)
Formulating Intervention Objectives
405(3)
Written Service Contracts
408(3)
Client Needs List
411(1)
Making Use of Informal Resources
412(2)
The Small Group as a Resource
414(4)
Section B Techniques and Guidelines for Indirect Practice
418(19)
Establishing and Changing Organizations
419(2)
The Process of Agency Planning
421(3)
Project Planning and Evaluation
424(4)
Planning a Primary Prevention Program
428(3)
Establishing Formal Interagency Collaboration
431(4)
Developing Protocol Statements
435(2)
Intervention and Monitoring
437(133)
Section A Techniques and Guidelines for Direct Practice
438(84)
Planning an Interview
441(1)
Information and Advice
442(2)
Encouragement, Reassurance, and Universalization
444(1)
Reinforcement and Related Behavioral Techniques
445(4)
Behavioral Rehearsal
449(1)
Behavioral Contracting
450(2)
Role Reversal
452(1)
Managing Self-Talk
453(3)
Building Self-Esteem
456(2)
The Empty Chair
458(1)
Confrontation and Challenge
459(2)
Reframing
461(1)
Family Sculpting
462(2)
The Talking Stick
464(1)
Homework Assignments
465(1)
Envelope Budgeting
466(1)
Managing Personal Debt
467(2)
Decision-Making Worksheets
469(2)
Distinguishing Means from Ends
471(1)
Indirect Discussion of Self in Small Groups
472(1)
Programming in Group Work
473(2)
Resolving Interpersonal Conflict
475(2)
The Feelings List
477(1)
The Life Book
478(1)
Client Advocacy
479(2)
Empowerment
481(2)
Crisis Cards
483(1)
The Client in Crisis
484(2)
The Client Who Is a Child
486(8)
The Client Who Is an Adolescent
494(2)
The Client Who Is Elderly
496(2)
The Woman Who Is Battered and Abused
498(4)
The Adult Client with Cognitive Delay
502(2)
The Client with Brain Injury
504(3)
The Client with a Serious Mental Illness
507(4)
The Client on Psychotropic Medication
511(1)
The Client Who Is Gay, Lesbian, or Bisexual
512(3)
The Client with an Eating Disorder
515(4)
The Client Experiencing Grief or Loss
519(3)
Section B Techniques and Guidelines for Indirect Practice
522(48)
Working with a Governing or Advisory Board
523(2)
Conducting Effective Staff Meetings
525(1)
Building Teamwork and Cooperation
526(2)
Supervising Staff and Volunteers
528(3)
Leading Small Group Meetings
531(3)
The RISK Technique
534(2)
The Nominal Group Technique (NGT)
536(1)
Chairing a Committee
537(4)
Problem Solving by a Large Group
541(1)
Brainstorming
542(2)
Class Advocacy
544(2)
Teaching and Training
546(3)
Preparing a Budget
549(3)
The 5 Ps of Marketing Human Services
552(3)
Dealing with the Media
555(3)
Fund-Raising for a Human Services Agency
558(3)
Developing Grant Applications
561(5)
Influencing Legislators and Other Decision Makers
566(4)
Evaluation and Termination
570(37)
Section A Techniques and Guidelines for Direct Practice
572(23)
Service Plan Outcome Checklist (SPOC)
575(4)
Client Self-Rating Scales
579(1)
Task Achievement Scaling (TAS)
580(2)
Goal Attainment Scaling (GAS)
582(3)
Single-Subject Designs (SSD)
585(7)
Termination of Service
592(3)
Section B Techniques and Guidelines for Indirect Practice
595(12)
Peer Review
595(1)
Worker Performance Evaluation
596(4)
Program Evaluation
600(2)
Client Satisfaction Questionnaire (CSQ)
602(3)
Agency Evaluation
605(2)
Using the Cross-Reference Guide607(4)
Author Index611(10)
Subject Index621

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