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| Preface | p. xi |
| Acknowledgments | p. xvi |
| About the Author | p. xvi |
| Strategic and General Considerations | p. 1 |
| Performance Management and Reward Systems in Context | p. 1 |
| Definition of Performance Management (PM) | p. 2 |
| The Performance Management Contribution | p. 4 |
| Disadvantages/Dangers of Poorly Implemented PM Systems | p. 7 |
| Definition of Reward S... MORE | p. 9 |
| Base Pay | p. 10 |
| Cost-of-Living Adjustments and Contingent Pay | p. 10 |
| Short-Term Incentives | p. 10 |
| Long-Term Incentives | p. 10 |
| Income Protection | p. 11 |
| Work/Life Focus | p. 12 |
| Allowances | p. 12 |
| Relational Returns | p. 12 |
| Aims and Role of PM Systems | p. 13 |
| Strategic Purpose | p. 14 |
| Administrative Purpose | p. 15 |
| Informational Purpose | p. 15 |
| Developmental Purpose | p. 15 |
| Organizational Maintenance Purpose | p. 15 |
| Documentational Purpose | p. 16 |
| Characteristics of an Ideal PM System | p. 17 |
| Integration with Other Human Resources and Development Activities | p. 21 |
| Reality Check: Ideal Versus Actual Performance Management System | p. 24 |
| Performance Management at Network Solutions, Inc. | p. 26 |
| Performance Management Process | p. 30 |
| Prerequisites | p. 31 |
| Performance Planning | p. 38 |
| Results | p. 38 |
| Behaviors | p. 39 |
| Development Plan | p. 39 |
| Performance Execution | p. 40 |
| Performance Assessment | p. 41 |
| Performance Review | p. 42 |
| Performance Renewal and Recontracting | p. 44 |
| Job Analysis Exercise | p. 47 |
| Disrupted Links in the Performance Management Process at "Omega, Inc." | p. 47 |
| Performance Management at the University of Ghana | p. 48 |
| Performance Management and Strategic Planning | p. 50 |
| Definition and Purposes of Strategic Planning | p. 51 |
| Process of Linking Performance Management to the Strategic Plan | p. 52 |
| Strategic Planning | p. 54 |
| Developing Strategic Plans at the Unit Level | p. 65 |
| Job Descriptions | p. 66 |
| Individual and Team Performance | p. 67 |
| Building Support | p. 69 |
| Evaluating Vision and Mission Statements at Harley-Davidson | p. 73 |
| Dilbert's Mission Statement Generator | p. 74 |
| Linking Individual with Unit and Organizational Priorities | p. 74 |
| System Implementation | p. 77 |
| Defining Performance and Choosing a Measurement Approach | p. 77 |
| Defining Performance | p. 78 |
| Determinants of Performance | p. 78 |
| Implications for Addressing Performance Problems | p. 80 |
| Factors Influencing Determinants of Performance | p. 80 |
| Performance Dimensions | p. 81 |
| Approaches to Measuring Performance | p. 83 |
| Trait Approach | p. 84 |
| Behavior Approach | p. 85 |
| Results Approach | p. 87 |
| Diagnosing the Causes of Poor Performance | p. 91 |
| Differentiating Task from Contextual Performance | p. 91 |
| Choosing a Performance Measurement Approach at Paychex, Inc. | p. 92 |
| Measuring Results and Behaviors | p. 94 |
| Measuring Results | p. 95 |
| Determining Accountabilities | p. 95 |
| Determining Objectives | p. 97 |
| Determining Performance Standards | p. 98 |
| Measuring Behaviors | p. 100 |
| Comparative Systems | p. 103 |
| Absolute Systems | p. 106 |
| Accountabilities, Objectives, and Standards | p. 113 |
| Evaluating Objectives and Standards | p. 114 |
| Measuring Competencies at the Department of Transportation | p. 114 |
| Creating BARS-Based Graphic Rating Scales for Evaluating Business Student Performance in Team Projects | p. 115 |
| Gathering Performance Information | p. 118 |
| Appraisal Forms | p. 119 |
| Characteristics of Appraisal Forms | p. 125 |
| Determining Overall Rating | p. 128 |
| Appraisal Period and Number of Meetings | p. 131 |
| Who Should Provide Performance Information? | p. 134 |
| Supervisors | p. 134 |
| Peers | p. 135 |
| Subordinates | p. 136 |
| Self | p. 136 |
| Customers | p. 137 |
| Disagreement Across Sources: Is This a Problem? | p. 137 |
| A Model of Rater Motivation | p. 138 |
| Preventing Rating Distortion Through Rater Training Programs | p. 141 |
| Evaluating the Appraisal Form Used by a Grocery Retailer | p. 145 |
| Judgmental and Mechanical Methods of Assigning Overall Performance Score at The Daily Planet | p. 147 |
| Minimizing Intentional and Unintentional Rating Errors | p. 149 |
| Implementing a Performance Management System | p. 153 |
| Preparation: Communication, Appeals Process, Training Programs, and Pilot Testing | p. 154 |
| Communication Plan | p. 155 |
| Appeals Process | p. 159 |
| Training Programs for the Acquisition of Required Skills | p. 161 |
| Rater Error Training | p. 162 |
| Frame of Reference Training | p. 165 |
| Behavioral Observation Training | p. 166 |
| Self-Leadership Training | p. 167 |
| Pilot Testing | p. 168 |
| Ongoing Monitoring and Evaluation | p. 170 |
| Implementing a Performance Management Communication Plan at Accounting, Inc. | p. 175 |
| Implementing an Appeals Process at Accounting, Inc. | p. 175 |
| Evaluation of Performance Management System at Accounting, Inc. | p. 176 |
| Employee Development | p. 179 |
| Performance Management and Employee Development | p. 179 |
| Personal Developmental Plans | p. 180 |
| Developmental Plan Objectives | p. 180 |
| Content of Developmental Plan | p. 183 |
| Developmental Activities | p. 184 |
| Direct Supervisor's Role | p. 186 |
| 360-Degree Feedback Systems | p. 188 |
| Advantages of 360-Degree Feedback Systems | p. 196 |
| Risks of Implementing 360-Degree Feedback Systems | p. 198 |
| Characteristics of a Good System | p. 198 |
| Developmental Plan Form at Old Dominion University | p. 203 |
| Evaluation of a 360-Degree Feedback System Demo | p. 203 |
| Implementation of 360-Degree Feedback System at Ridge Intellectual | p. 204 |
| Performance Management Skills | p. 206 |
| Coaching | p. 207 |
| Coaching Styles | p. 212 |
| Coaching Process | p. 213 |
| Observation and Documentation of Developmental Behavior and Outcomes | p. 215 |
| Giving Feedback | p. 218 |
| Performance Review Meetings | p. 226 |
| Was Robert Eaton a Good Coach? | p. 233 |
| What Is Your Coaching Style? | p. 234 |
| Preventing Defensiveness | p. 236 |
| Reward Systems, Legal Issues, and Team Performance Management | p. 239 |
| Reward Systems and Legal Issues | p. 239 |
| Traditional and Contingent Pay Plans | p. 240 |
| Reasons for Introducing Contingent Pay Plans | p. 241 |
| Possible Problems Associated with Contingent Pay Plans | p. 243 |
| Selecting a Contingent Pay Plan | p. 245 |
| Putting Pay in Context | p. 248 |
| Pay Structures | p. 252 |
| Job Evaluation | p. 252 |
| Broad Banding | p. 255 |
| Performance Management and the Law | p. 255 |
| Some Legal Principles Affecting Performance Management | p. 256 |
| Laws Affecting Performance Management | p. 259 |
| Making the Case for a CP Plan at Architects, Inc. | p. 264 |
| Selecting a CP Plan at Dow AgroSciences | p. 264 |
| Possible Illegal Discrimination at Tractors, Inc. | p. 265 |
| Managing Team Performance | p. 268 |
| Definition and Importance of Teams | p. 268 |
| Types of Teams and Implications for Performance Management | p. 270 |
| Purposes and Challenges of Team Performance Management | p. 272 |
| Including Team Performance in the Performance Management System | p. 272 |
| Prerequisites | p. 273 |
| Performance Planning | p. 275 |
| Performance Execution | p. 276 |
| Performance Assessment | p. 276 |
| Performance Review | p. 278 |
| Performance Renewal and Recontracting | p. 279 |
| Rewarding Team Performance | p. 280 |
| Not All Teams Are Created Equal | p. 282 |
| Team Performance Management at Duke University Health Systems | p. 283 |
| Team-Based Rewards for the State of Georgia | p. 285 |
| Name Index | p. 288 |
| Subject Index | p. 290 |
| Author Index | p. 294 |
| Table of Contents provided by Ingram. All Rights Reserved. |